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Raffles Makkah Palace

5.0 star property

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Photo gallery for Raffles Makkah Palace

Front of property
Exterior
Panoramic Suite, 1 Bedroom (Kaaba View) | Premium bedding, minibar, in-room safe, individually decorated
Daily buffet breakfast (SAR 130 per person)
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Gym
  • Free WiFi
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
King Abdul Aziz Endowment, PO Box 1281, Makkah, 21955
  • Great Mosque of Makkah
    ‪1 min walk‬
  • Abraj Al-Bait Towers
    ‪3 min walk‬
  • Kaaba
    ‪4 min walk‬

Room options

View all photos for Signature Suite, 1 Bedroom (Haram View)

Premium bedding, minibar, in-room safe, individually decorated

Signature Suite, 1 Bedroom (Haram View)

  • Sleeps 5
  • 1 Double Bed

View all photos for Panoramic Suite, 1 Bedroom (Kaaba View)

Premium bedding, minibar, in-room safe, individually decorated

Panoramic Suite, 1 Bedroom (Kaaba View)

  • Sleeps 5
  • 1 Double Bed

View all photos for Signature Suite, 1 Bedroom (Partial Kaaba View)

Signature Suite, 1 Bedroom (Partial Kaaba View) | Premium bedding, minibar, in-room safe, individually decorated

Signature Suite, 1 Bedroom (Partial Kaaba View)

  • Sleeps 5
  • 1 Double Bed

View all photos for Superior Suite, 1 Bedroom, City View

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 Bedroom, City View

  • Sleeps 4
  • 1 Double Bed

View all photos for Presidential Suite, 2 Bedrooms, City View

Premium bedding, minibar, in-room safe, individually decorated

Presidential Suite, 2 Bedrooms, City View

  • Sleeps 7
  • 1 King Bed

View all photos for Royal Suite, 2 Bedrooms (Partial Kaaba View)

Royal Suite, 2 Bedrooms (Partial Kaaba View) | Premium bedding, minibar, in-room safe, individually decorated

Royal Suite, 2 Bedrooms (Partial Kaaba View)

  • Sleeps 8
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, City View

Premium bedding, minibar, in-room safe, individually decorated

Signature Suite, 1 Bedroom, City View

  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Bedroom (Partial Kaaba View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Suite, 1 Bedroom (Partial Kaaba View)

  • Sleeps 5
  • 1 Double Bed

View all photos for Presidential Suite, 2 Bedrooms (Haram View)

Premium bedding, minibar, in-room safe, individually decorated

Presidential Suite, 2 Bedrooms (Haram View)

  • Sleeps 7
  • 1 King Bed and 2 Single Beds

Similar properties

Building design

Swissôtel Al Maqam Makkah

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.3 out of 5, Excellent, (790)
The price is CHF 1'309
for 1 room
includes taxes & fees
24 Mar - 25 Mar
Swissôtel Al Maqam Makkah

About this property

Raffles Makkah Palace

Luxury hotel connected to a shopping centre in Makkah with 2 restaurants
This smoke-free hotel features 2 restaurants, a full-service spa and a health club. WiFi in public areas is free. Other amenities include 2 coffee shops/cafes, coffee/tea in a common area and massage/treatment rooms. Private bathrooms are not en suite and housekeeping is available on request.
Raffles Makkah Palace offers 226 air-conditioned accommodations with iPod docking stations and DVD players. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LED televisions come with digital channels. Rooms have detached private bathrooms. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and bidets.

This Makkah hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include minibars and a safe. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a health club.
Guests can pamper themselves with a trip to the on-site spa, which has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

With your stay at Raffles Makkah Palace, you're connected to a shopping centre and just a quick walk from Great Mosque of Makkah. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 coffee shops/cafes.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Dining options include 2 restaurants and 2 coffee shops/cafes
  • Buffet breakfast served daily for a fee
  • Indulge with Swedish massages, aromatherapy or body wraps at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Steps from Great Mosque of Makkah and Abraj Al-Bait Towers
There are 2 restaurants and 2 coffee shops/cafes on site. WiFi is free in public spaces. Raffles Makkah Palace offers its guests a full-service spa and a health club. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Raffles Makkah Palace.

This 5-star Makkah hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.
Al Qasr – This buffet restaurant serves breakfast, lunch and dinner. Open 24 hours.
Al Majlis (Laventine) – This fine-dining restaurant serves lunch and dinner. Open daily.
Narjes Tea Lounge – On-site coffee shop. Open 24 hours. Open daily.
The Creamery – On-site coffee shop. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, Filipino, Hindi, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: SAR 130 for adults and SAR 65 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Al Majlis (Laventine)
  • Al Qasr
  • Narjes Tea Lounge
  • The Creamery

Things to do

  • Art gallery
  • Full-service spa
  • Health club
  • Shopping centre
  • TV in common areas

Family friendly

  • DVD player
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Detached private bathroom
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with digital channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 6:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Check-in begins at 4 PM, with the exception being during Ramadan when check-in is not available until 6 PM.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Raffles Makkah Palace

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 1000.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 130 for adults and from SAR 65 for children
  • Rollaway bed fee: SAR 1000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 10007941

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Raffles Makkah Palace.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Makkah Palace
Makkah Raffles
Makkah Raffles Palace
Raffles Makkah
Raffles Makkah Palace
Raffles Makkah Palace Hotel
Raffles Makkah Palace Hotel Mecca
Raffles Makkah Palace Mecca
Raffles Palace
Raffles Palace Makkah
Raffles Makkah Palace Mecca
Raffles Makkah Palace Hotel
Raffles Makkah Palace Makkah
Raffles Makkah Palace Hotel Makkah

Raffles Makkah Palace Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 381 out of 518 reviews
Rating 8 - Good. 90 out of 518 reviews
Rating 6 - Okay. 19 out of 518 reviews
Rating 4 - Poor. 13 out of 518 reviews
Rating 2 - Terrible. 15 out of 518 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

abdullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

salman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect as always
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service but not as advertised rooms
The 2 bedroom presidential suite I was given with Haram view actually had partial view unlike the advertised picture. Also, instead of the two large bathrooms within the bedrooms promised a “Grand five-piece bathroom” which we didn’t get as well. We had tiny bathrooms that had a three piece set. These are the only two disappointments that were completely different than advertised.
Stayed 1 night in Nov 2024

10/10 Excellent

saqer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2024

10/10 Excellent

fatemah

Stayed 1 night in Nov 2024

10/10 Excellent

Abdelatif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent service and staff!
Stayed 5 nights in Oct 2024

4/10 Poor

Ahmed, Riyadh

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
Room was available at 5:30 pm we had to wait to get in. Nothing was offered but simple sorry
Stayed 1 night in Aug 2024

10/10 Excellent

ABDULLAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Abdulrahman

Liked: Cleanliness, staff & service, room comfort
The room was extra cold and the ac controls are so messed up. The bed is amazing but the showers are mulfunctioning and scattering water.
Stayed 2 nights in Jul 2024

10/10 Excellent

Amr, cairo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice
Stayed 2 nights in Apr 2024

8/10 Good

Osamah

Stayed 2 nights in May 2024

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, property conditions & facilities
Hi, I did like every thing
Stayed 3 nights in Apr 2024

2/10 Terrible

Mazen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
l was disappointed with the experience, which felt more akin to a 4-star hotel. My room was directly beneath another undergoing construction, causing significant noise. Additionally, the cleanliness was subpar, as the bedding was quite dusty. Despite raising these issues, I received only an apology and no compensatory gesture. I hope this feedback prompts a review of your service standards.
Stayed 1 night in Apr 2024

8/10 Good

Shazaad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 2 nights in Apr 2024

10/10 Excellent

Faheem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience overall
Stayed 1 night in Mar 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Nausheen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very comfortable, easy to go to the Haram, clean. I would happily stay there again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

i

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

sejal

Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Huda

Stayed 2 nights in Dec 2023

8/10 Good

Aaiysha

Stayed 6 nights in Nov 2023

10/10 Excellent

smara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, only problem is the lifts outside the hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Awdah

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023