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"Pretty nice hotel right next to Central Station and in the main CBD. Special mention to the mattress: firm and comfy. And the other beat thing you wil ... " More
27 Aug 2018 by Team ibis Melbourne
Thanks for the great review Albert. It is great to see that you had such a pleasant stay with us at ibis Melbourne Swanston Street. We look forward to welcoming you again on your next visit to Melbourne.
20 Mar 2018 by Melisa
Hi Matt, thank you for your feedback. I sincerely apologized that you find the room was dusty. It is not our usual standard of cleanliness. I have passed on your feedback to our Housekeeping team. Kind Regards, Melisa Librayana - Front Office Manager
31 Jan 2018 by Melisa
Hi Lara, thank you for sharing your experience with us. It is great to hear that we are able to accommodate you needs during your stay. It would be a pleasure to welcome you back in the future. Sincerely, Melisa - Front Office Manager
15 Jan 2018 by Sarah Baddams - General Manager
Steve, I am sorry that you felt we were not up to ibis standards. I appreciate that we may not be suitable to all travelers. Thanks for giving us a try!
14 Jan 2019 by Mack
Merci beaucoup pour vos commentaires positifs
As a guest of Essence Hotel Carlton, you'll find a 24-hour fitness centre, a terrace, and a vending machine. Public spaces have free WiFi. An arcade/games room, multilingual staff, and a garden are also featured at Essence Hotel Carlton. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Self parking (surcharge) , Parking (limited spaces)
Essence Hotel Carlton offers 47 air-conditioned accommodations with laptop-compatible safes and a hairdryer. LCD televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.
Recreational amenities at the hotel include a 24-hour fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited.
For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
