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Hotel Grand Chancellor Melbourne

4.0 star property

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Photo gallery for Hotel Grand Chancellor Melbourne

Premier King Room | View from room
Premier King Room | Premium bedding, desk, blackout curtains, iron/ironing board
Premier King Room | View from room
Reception
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
131-137 Lonsdale Street, Melbourne, VIC, 3000
  • Her Majesty's Theatre
    ‪2 min walk‬
  • Princess Theatre
    ‪6 min walk‬
  • Melbourne Central
    ‪6 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪27 min drive‬

Room options

View all photos for Premier King Room

Premier King Room | Premium bedding, desk, blackout curtains, iron/ironing board

Premier King Room

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Queen Room

Classic Queen Room | Premium bedding, desk, blackout curtains, iron/ironing board

Classic Queen Room

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior King Room

Superior King Room | Premium bedding, desk, blackout curtains, iron/ironing board

Superior King Room

  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Classic King Room

Classic King Room | Premium bedding, desk, blackout curtains, iron/ironing board

Classic King Room

  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Queen Room

Superior Queen Room | Premium bedding, desk, blackout curtains, iron/ironing board

Superior Queen Room

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Property amenity

Oaks Melbourne on Collins Suites

  • Kitchen
  • Free WiFi
  • Air conditioning
  • Laundry
3.8 out of 5, Good, (4123)
The price is CHF 108
for 1 room
includes taxes & fees
6 Mar - 7 Mar
Oaks Melbourne on Collins Suites

About this property

Hotel Grand Chancellor Melbourne

Family-friendly Melbourne hotel in Melbourne Central Business District with 2 restaurants
This smoke-free hotel features 2 restaurants, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a conference centre and valet parking.
Hotel Grand Chancellor Melbourne offers 160 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. LCD televisions come with premium satellite channels and pay-per-view films.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at Hotel Grand Chancellor Melbourne. During your stay, you're just a quick walk from Melbourne Central. Features include free WiFi in public areas, plus 2 restaurants and a gym.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served weekdays for a fee
  • Valet parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the clean guestrooms
  • Within a 10-minute walk of Melbourne Central and Collins Street
There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre, 6 meeting rooms, and limo/town car service are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 5382 square feet (500 square metres) and includes a conference centre. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hotel Grand Chancellor Melbourne. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Melbourne hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 7:00 AM and 10:00 AM.
Footlights – This restaurant only serves breakfast.
Encore Cafe and Bar – This restaurant specialises in local cuisine and only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, uncovered valet parking on site (AUD 40 per day; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Weekday buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 34 for adults and AUD 17 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Encore Cafe and Bar
  • Footlights

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (5,382 square foot of space)

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The property charges 1.2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Maintenance work on the property's lifts will take place from August 5, 2024 - July 30, 2025, from 9 AM to 5 PM on Monday to Friday. During this time, there are lifts available but guests may experience some longer waiting time and some noises from the maintenance work.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Renovations and closures

The property will be renovating from 5 August 2024 to 30 June 2025 (completion date subject to change). The following areas are affected:
  • Lift
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 55 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 34 for adults and from AUD 17 for children
  • Valet parking fee: AUD 40 per day (in/out privileges)
  • Rollaway bed fee: AUD 55 per day
  • Credit card charges are subject to a surcharge of 1.2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Chancellor Melbourne
Hotel Grand Chancellor Melbourne
Melbourne Grand Chancellor
Melbourne Grand Chancellor Hotel
Grand Chancellor Hotel Melbourne
Grand Chancellor Melbourne Hotel Melbourne
Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel
Hotel Grand Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel Melbourne

Hotel Grand Chancellor Melbourne Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 425 out of 1006 reviews
Rating 8 - Good. 356 out of 1006 reviews
Rating 6 - Okay. 128 out of 1006 reviews
Rating 4 - Poor. 59 out of 1006 reviews
Rating 2 - Terrible. 38 out of 1006 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
We very much enjoyed the buffet breakfast and close to alot of the shopping district.
Stayed 1 night in Nov 2024

10/10 Excellent

Muktar

Stayed 1 night in Nov 2024

8/10 Good

Jodi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quieter part of town (less foot traffic and no tram/train noises). Handy to theatre, array of dining options. As always Melbourne is very walkable. Property (Nov 2024) undergoing some fantastic renovations and upgrades that will be brilliant when completed. There is little to no interference from this during your stay.
Stayed 3 nights in Nov 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Refurbished room was excellent
Stayed 1 night in Nov 2024

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the great price, room was clean and spacious, welcoming staff. The only downfall was the lifts. In the middle of renovating, you have to go through 3 /4 narrow doors and small corridors to get to the hotel lift. Seperate lifts for tne odd number floors anda another for even floors. Like a rabbit warren and it's very confusing for the 1st couple of times that you use it.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Very comfortable bed and clean room. Close to shopping mall and secure parking
Stayed 2 nights in Aug 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service
Stayed 2 nights in Nov 2024

10/10 Excellent

Darren

Travelled with partner
The service was superb however renovations were impacting.
Stayed 1 night in Nov 2024

8/10 Good

Deb

Travelled with family
Liked: Cleanliness, staff & service, amenities
An older property, well looked after and with excellent staff who were very friendly, welcoming and helpful.
Stayed 1 night in Nov 2024

6/10 Okay

Mathias

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2024

8/10 Good

Aravind

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff are very friendly Rooms are a bit old but more than acceptable Loads of dining and shopping options around Within the free tram zone to easily get around CBD area Surprised that the room did NOT have - lockers - additional safety door lock/chain from the inside
Stayed 3 nights in Nov 2024

10/10 Excellent

Chryssie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean and spacious room.
Stayed 1 night in Nov 2024

4/10 Poor

Gwendolene

Business traveller
Disliked: Cleanliness, property conditions & facilities
There were building works and lifts not working. It’s a very old dated hotel. Had noisy neighbours in the next door room, partying until 2am

8/10 Good

Kati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Room was clean and spacious. I think it had been recently renovated as there was some renovations still going on in the hotel. Reception area was a bit outdated, but room was great.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff and lovely rooms
Stayed 1 night in Nov 2024

10/10 Excellent

Mealofa

Liked: Cleanliness, staff & service, property conditions & facilities
Best location, right in the middle of the city, pretty much close to everything like chinatown, malls, trams, theatre. Great views from the king size high level floor so i would highly recommend that room when booking. Nice big room and comfy bed. Customer service from staff at front desk & restaurant was 5 star, excellent service. Thanks Team, will definitely stay here again when i come back. Cheers, Mealofa
Stayed 6 nights in Oct 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really good stay. Staff were excellent and very accomodating. Hotel rooms were newly renovated and very modern. Location is on the edge of the city but very walkable so was good. Only issue was the lifts were having maintenance which definitely took away some of the experience. Had to wait for extended times or even use their service elevator at one point. Also very loud during the day but it’s fine if you are out. Wifi didn’t work in the rooms either, maybe due to the maintenance going on. Regardless still had a very good stay and would recommend.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front reception
Stayed 1 night in Nov 2024

8/10 Good

Lena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more dinning
Stayed 3 nights in Oct 2024

10/10 Excellent

Merilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

luisa

Business traveller
Stayed 1 night in Oct 2024

4/10 Poor

Daniel

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They didnt change our towels or added new toilet paper we had to request it from them. Breakfast doesnt includes vegtebales
Stayed 5 nights in Oct 2024

10/10 Excellent

Byung yi sarah

Stayed 2 nights in Oct 2024