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Mercure Pakenham

4.0 star property

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Photo gallery for Mercure Pakenham

Bar (on property)
Pillow-top beds, minibar, in-room safe, desk
Exterior
Hair dryer, towels, soap, shampoo
Hair dryer, towels, soap, shampoo

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Parking included
  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

Map
77 Racecourse Rd, Pakenham, VIC, 3810
  • Gumbuya Park
    ‪12 min drive‬
  • Puffing Billy Steam Train
    ‪29 min drive‬
  • Dandenong Ranges National Park
    ‪30 min drive‬
  • Moorabbin, VIC (MBW)
    ‪40 min drive‬

Room options

View all photos for Privilege, Room, 1 King Bed

Pillow-top beds, minibar, in-room safe, desk

Privilege, Room, 1 King Bed

  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Pillow-top beds, minibar, in-room safe, desk

Luxury Suite, 1 King Bed

  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Pillow-top beds, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 2 Queen Beds

Pillow-top beds, minibar, in-room safe, desk

Privilege, Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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Front of property

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The price is CHF 80
for 1 room
includes taxes & fees
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About this property

Mercure Pakenham

Melbourne hotel in Pakenham with coffee shop/cafe and restaurant
This hotel features a restaurant, a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, concierge services and laundry facilities. Change of towels is available on request
Mercure Pakenham offers 64 air-conditioned accommodations with minibars and a safe. Beds feature pillowtop mattresses. 45-inch Smart televisions come with digital channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Mercure Pakenham. During your stay, you'll be close to Don Jackson Reserve Dog Park. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Services include a concierge and luggage storage
  • Just a 4-minute drive from Don Jackson Reserve Dog Park and 7 minutes from Pakenham G72 Bushland Reserve
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Mercure Pakenham also features concierge services, laundry facilities, and a lift. Self parking is free.

Smoking is allowed in designated areas at this 4-star Melbourne hotel.

Mercure Pakenham has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height door lock
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 1.4 per cent for credit card payments
The front desk is open Monday - Saturday (7:00 AM - 9:00 PM) and Sunday - Sunday (8:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 45 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property's front desk is open during the following times:
  • Monday - Saturday: 7:00 AM - 9:00 PM
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 89 427 589 170

Property is also known as

Mercure Pakenham Hotel
Mercure Pakenham Pakenham
Mercure Pakenham Hotel Pakenham

Mercure Pakenham Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 89 out of 116 reviews
Rating 8 - Good. 22 out of 116 reviews
Rating 6 - Okay. 4 out of 116 reviews
Rating 4 - Poor. 1 out of 116 reviews
Rating 2 - Terrible. 0 out of 116 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
easy to access, park, get a meal
Stayed 1 night in Oct 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
v
Stayed 1 night in Sep 2024

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff and very kind and welcoming.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Judi

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was to hot! Tried to turn heater down numerous times. Judi
Stayed 2 nights in Aug 2024

10/10 Excellent

Christophe Del

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy, friendly, nothing to fault
Stayed 1 night in Jun 2024

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Jul 2024

10/10 Excellent

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet spot, great dining options nearby, and a beautiful suite
Stayed 1 night in Jun 2024

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 2 nights in Jun 2024

10/10 Excellent

Laura

Stayed 1 night in Jun 2024

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. Will come Back there again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay
Service was good, the room clean and comfortable. We had a problem with the TV which was promptly fixed once we contacted reception. The only let down of our stay was the extremely limited range of wine at the restaurant the club next door which is where the bar and restaurant are that are mentioned in the hotel description.
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value. Friendly staff. Comfortable rooms very functional
Stayed 3 nights in Apr 2024

8/10 Good

Edwin

Liked: Cleanliness, property conditions & facilities
The temperature control panel that was difficult to operate also no staff to call to fix system
Stayed 4 nights in Mar 2024

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I travelled with My Elderly Parent. Checking in was a breeze. At Check in I was offered to drive around and enter the side door where the lift was located to take My Parents up to our room, with ease. I had 3 cases and an over night bag and suits bag. I was told to just leave everything at reception. He (the gentleman who checked me in )would take care of them. I drove to the side door, got my parent to our room and all our cases were in our room.. I cannot tell you how ,unchecked that helped me. Friendly staff all round. We stayed for 2 nights. I would recommend Mucure Packenham to Everyone.
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice & relaxing for a new Hotel
a newish Hotel of 15 Months. my checkin was fast & easy & the very lovely Miss M was fantastic, even offered to help me with my luggage, the room was large, only a view of the car park but nice to lay at the window & relax, the door slamming was a pain, Guests need to be considerate. Breakfast was continental only & they need to lift their game here, no cutlery at table, no greeting, only had 1 danish out,1 piece of watermelon, 1 piece of fruit bread & it was hard, wasn't worth the $16.50.
Stayed 6 nights in Jan 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Raelene

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are well appointed and Staff were all extremely attentive and helpful. We were travelling for work purposes. Bed was very comfortable which is what you need for a good nights rest. Onsite parking, room service sited our needs.
Stayed 1 night in Dec 2023

10/10 Excellent

KRISTINE

Liked: Cleanliness, property conditions & facilities
Night security was helpful and assisted with our afterhours check in . Nothing was a problem to them.
Stayed 1 night in Jan 2024

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
We had to check in late, but the accomodating staff made arrangements for us to pick up the room key and ensured the process was smooth and easy. Great place to stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Yi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and very big clean room.
Stayed 1 night in Jan 2024

10/10 Excellent

Drew

Stayed 2 nights in Nov 2023

10/10 Excellent

Gregory

Travelled with family
All good
Stayed 4 nights in Dec 2023

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
The Mercure had everything needed for an overnight stay. We dined next door at the restaurant. Lots of food options very close by. Gumbya World is only 18mins away. Room amenities were great. Clean, modern, and spacious. We are a family of four and had plenty of room. The hotel overall is beautiful on the inside. There is a coffee machine in the foyer for those who like coffee. This hotel is great, we will definitely stay here again, next time for a longer stay.
Stayed 1 night in Dec 2023