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Metro Apartments on Bank Place

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Metro Apartments on Bank Place

Exterior
Point of interest
Point of interest
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Studio Queen Apartment | In-room safe, desk, iron/ironing board, free WiFi

Reviews

7.8 out of 10

Good

Popular amenities

  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
18 Bank Place, Melbourne, VIC, 3000
  • Collins Street
    1 min walk
  • Curry Vault Indian Restaurant & Bar
    1 min walk
  • Flagstaff Station
    9 min walk
  • Melbourne, VIC (MEL-Tullamarine)
    26 min drive

Room options

View all photos for One Bedroom Apartment

One Bedroom Apartment | Living area | 32-inch LCD TV with digital channels, TV

One Bedroom Apartment

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Queen Apartment

Studio Queen Apartment | In-room safe, desk, iron/ironing board, free WiFi

Studio Queen Apartment

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

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Exterior

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About this property

Metro Apartments on Bank Place

Hotel in Melbourne, a quick walk to Melbourne Central
This smoke-free hotel features concierge services, laundry facilities and tour/ticket assistance. WiFi in public areas is free. Other amenities include a front desk safe. Weekly housekeeping is available.
Metro Apartments on Bank Place offers 13 accommodations with a safe and coffee/tea makers. 32-inch LCD televisions come with digital channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Melbourne hotel provides complimentary wireless Internet access. Housekeeping is provided on a weekly basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Metro Apartments on Bank Place, you're just a quick walk from Collins Street. Features include free WiFi in public areas, plus concierge services and laundry facilities.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Within a 10-minute walk of SEA LIFE Melbourne and Melbourne Central
As a guest of Metro Apartments on Bank Place, you'll find tour/ticket assistance, concierge services, and laundry facilities. Public spaces have free WiFi. Metro Apartments on Bank Place also features a front desk safe and a lift.

This Melbourne hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking for AUD 25 per day; reservations required; discounts available

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (weekly)
  • Tour and ticket assistance

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Hob
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Dryer
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The property charges 1.8 per cent for credit card payments
The front desk is open Monday - Friday (9:00 AM - 5:00 PM) and Saturday - Sunday (noon - 5:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 25 per day (1312 ft away)
  • Bed sheets fee: AUD 60 per bed, per week (or guests may bring their own)
  • Credit card charges are subject to a surcharge of 1.8 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 9:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Bank Place
Bank Place Apartments
Metro Apartments Bank Place
Metro Apartments Bank Place Melbourne
Metro Bank Place
Metro Bank Place Melbourne
Metro Apartments On Bank Place Hotel Melbourne
Metro Apartments Bank Place Apartment Melbourne
Metro Apartments Bank Place Apartment
Metro Apartments on Bank Place Hotel
Metro Apartments on Bank Place Melbourne
Metro Apartments on Bank Place Hotel Melbourne

Metro Apartments on Bank Place Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 285 out of 1000 reviews" "
Rating 8 - Good. 446 out of 1000 reviews" "
Rating 6 - Okay. 166 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely studio apartment that is well equipped and conveniently located.
Stayed 8 nights in Jan 2024

4/10 Poor

Kegan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After i booked i had to contact MadeComfy multiple times as I received multiple emails saying I need to provide my license otherwise my booking would be cancelled (I had done so weeks earlier but had to do manually as any link sent never worked and had someone else's name on it. I requested the invoice so I can review breakdown and see whether a deposit was taken and to make payment from an updated account. I asked for this over 2 weeks in advance and still haven't been provided the invoice, rather being billed to the account i was trying to udpate. When I arrived to the property I requested a second key, for the soap and conditioner to be filled (they were empty) and followed up again on the invoice/deposit. I am now home 10 days after the email and still haven't received any response
Stayed 8 nights in Jan 2024

10/10 Excellent

glenn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was perfect for our stay. In the heart of the city with everything in walking distance.
Stayed 2 nights in Sep 2023

10/10 Excellent

brad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the front office/reception fellow couldn't have been more helpful. The room was clean and the handyman wandering about doing jobs was also very pleasant. Great value hotel!
Stayed 1 night in Aug 2023

4/10 Poor

Dimitry

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Terrible experience with early check in, wasted 3 hours because reception didnt make arrangements for us to pick up keys.Prior to that contacted us urgently requesting for payment to be made asap or risk reservation being cancelled, because reception is unmanned at weekends. Requested for early check in made, but no details sent. Not possible to connect to out of hours mobile, no response to voicemails and messages via Wotif. Another couple arrived with same issue and local residents stating "people wait by the door a lot". Rooms are average, shower does not have an easy to locate midzone between freezing and scorching which means showers are not an experience they need to be and extraction fan is loud enough to disrupt sleep if light is used overnight. Very dusty aircon unit and missing some cabinet door handles. Overall average and probably would not have minded, given it was chosen for location, but very poor service let it down in the end and has negatively flavoured the stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities
Property is located on the fringe of the CBD. walking was easy. Trams in the area are free. Restaurants within 100 Metres. Facilities within the apartment were very good. Shower was very small and the extractor fan sounded like a jet taking off and operated when the light was turned on. Overall we were happy with the apartment.
Stayed 4 nights in Aug 2023

8/10 Good

Phil

Liked: Staff & service, amenities
Convenient and tidy place to stay with good location
Stayed 2 nights in Aug 2023

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to dining, theatre, shopping and the Tram
Stayed 7 nights in Jul 2023

6/10 Okay

Tracy

Liked: Amenities
Disliked: Cleanliness
Good location. Bathroom could do with renovation.
Stayed 3 nights in May 2023

8/10 Good

Emma

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Clean, basic apartment.
Stayed 4 nights in Mar 2023

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position
Stayed 2 nights in Mar 2023

4/10 Poor

Christopher, Camperdown

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is decent but there are pubs downstairs that make a fair bit of noise on a Fri/Sat Night. The room we stayed in needed some repairs and a refreshment. The sink tap was loose and wobbly and was barely usable. The toilet wasn't super clean and the toilet paper was one ply. The pillow was also poor quality and extremely flat and the bed was pretty soft. Overall it was average at best and wouldn't stay again
Stayed 2 nights in Mar 2023

6/10 Okay

Thomas

Business traveller
The property was overall basic and spacious, and achieved what I required, somewhere to rest my head, in a quiet location. The door to the balcony was locked without the ability to utilise it, and all other windows were locked shut without the ability to obtain fresh air in the apartment. The window in the kitchen did not have a full set of blinds, which was a little unnerving for one who wants privacy. A number of other items did stand out throughout the apartment. However at the end of the day, if the price is right I would consider returning to spend another night.
Stayed 1 night in Feb 2023

2/10 Terrible

Frances

Stayed 10 nights in Jan 2023

10/10 Excellent

Gregory

Stayed 1 night in Dec 2022

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy at night. Whilst convenient to town, the loud music from a nearby nightclub or pub went on until 3am on Friday and 4am on Saturday. Rundown but OK for the price, the only real drawback was the noise. Staff on check-in were very friendly and helpful.
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Location ideal in an average apartment.
Staff very obliging, apartment cleaned. Decor is tired and cluttered and the lounge was stained
Stayed 4 nights in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This was the perfect location for us. Very easy instructions and communication. We found the room had everything we needed for our stay.
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Melbourne!
Great location in the CBD! Very close to many sights and shops. But because of that, there were some nights where there was loud noise at night/in the morning. Wasn't too much of a problem for me. The room was very cozy and had everything I needed. It did get stuffy at times though. Overall, the place is good for those wanting to keep to themselves and have an apartment-style vibe.
picture of living room area
Stayed 8 nights in Nov 2022

4/10 Poor

Joanne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
was given one room, but this had a fuse box that was making noise, so I asked to move. They moved me and advised that the new room was "noisy" but I was not told that the noise came from a nightclub and that the noise could go on till 4.30am. If they had, I would have stayed in the first room. Shelves where glasses stored had not been cleaned in either room for weeks. Bed in the second room had a leg missing. I would not recommend and I would not return.

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Self-contained apartment had everything needed for 6 day stay. Great location near bars & restaurants. Friendly & helpful Manager. Would definitely stay again.
Stayed 6 nights in Sep 2022

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Easy checkin and checkout. Nice and clean but smaller than led to believe in pictures. No milk provided even though tea and coffee were.
Stayed 2 nights in Sep 2022

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were exceptionally clean and had everything from a dishwasher, washing machine/dryer, heater. Close to southern cross station and multiple tram routes, lots of shopping and dining options and to top it off the staff are so personable and professional!
Stayed 6 nights in Aug 2022

8/10 Good

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants near by were great. Loved the Roti Bar!
Stayed 2 nights in Jul 2022