Very disappointed in the whole process.
Emails werenât returned, chasing up with phone calls etc
Check in at 2pm, we arrived at 3.20pm only to go to reception and be told the other hotel group are operating out of a hotel room down the corridor. We were told our room still wasnât ready and we would receive a text, we had to go and get ready in the car park as had dinner plans.
By 5.30pm I still had not received a text message about our room so I called only to be told oh yes itâs ready.
We got back late Saturday night and the rollaway bed weâd ordered had not been put in the room so had to call after hours numerous times to get it delivered
Then check out was at 10am and at 10.10am they called to ask where we were.
Youâd think they would have noticed the numerous amount of stuff arounds theyâd caused that they would be a bit more understanding.
The room itself was lovely so itâs a shame everything else has overshadowed that.
No apologises for the issues that arose etc hence this review as Iâm extremely disappointed.
So the room is spacious and well appointment with a table chairs, desk, big couch, big tv, full size fridge, 4 burner cook top, dishwasher and washing machine. Bed comfortable.
The check in process was a nightmare and worse I have ever encountered. The lastmin doc did not match anything of the actual street, it took about 15 minutes to get in, no numbers on the buildings no signage for the accommodation I booked. Couldn't use the parking as I didn't have time to find it after the ridiculous check in. Check out well who knows how you are supposed to do that. Left the key with the other accommodation that was in the building. No information in the accommodation about such matters. Shower had mouldy grout.
We stayed for 2 nights and chose the location as it was walking distance to the Australian Open.
What we didnât know is that this is a hotel within a hotel, and the sign out the front says Adara hotel.
They are highly unwelcoming to guests of Richmond Central Apartments and are unwilling to assist in any way.
Richmond Central Apartments are not reachable via their phone contacts, so gaining any assistance is challenging.
Until this issue is resolved I would not recommend staying at this property under either banner.
Room was fine, clean good kitchen area. What was disappointing was -
1)no wifi - evidently some issues with the current system.
2) parking, one of the reasons I selected the hotel, maximum height 1.7m and the other option was apparently full.
Location central & within walking distance to CBD. Comfortable enough to meet our needs but recommend taking your own pillow/s, tea & milk. Plenty of cafes around for good coffee.
Arrived into Melbourne late, called and arranged for payment and discussed after hours access. Hassle free transaction and located in a great area. Had all the amenities for a short trip and easy checkout. Close to the Australian Open and was a great price. Will definitely stay again.