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Canopy by Hilton Memphis Downtown

4.0 star property

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Photo gallery for Canopy by Hilton Memphis Downtown

Bar (on property)
47-inch flat-screen TV with digital channels, TV
Restaurant
Room, 1 King Bed with Sofa bed, Corner | Living area | 47-inch flat-screen TV with digital channels, TV
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Breakfast available
  • Laundry
  • 24/7 front desk

Explore the area

Map
164 UNION AVENUE, Memphis, TN, 38103
  • The Peabody Memphis
    ‪1 min walk‬
  • AutoZone Park
    ‪2 min walk‬
  • Peabody Ducks
    ‪2 min walk‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪20 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed, Accessible (Hearing)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 2 Queen Beds

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Corner

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed with Sofa bed, Corner

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Corner

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom

  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | 47-inch flat-screen TV with digital channels, TV

Suite, 1 Bedroom

  • 63 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hyatt Centric Beale Street Memphis

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (1290)
The price is CHF 203
for 1 room
includes taxes & fees
10 Mar - 11 Mar
Hyatt Centric Beale Street Memphis

About this property

Canopy by Hilton Memphis Downtown

Hotel with a 24-hour fitness centre, steps from Peabody Ducks
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking and dry cleaning. Housekeeping is available on request.
Canopy by Hilton Memphis Downtown offers 174 air-conditioned accommodations with a safe and a hairdryer. This accommodation offers separate sitting areas. 47-inch flat-screen televisions come with premium digital channels. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of Canopy by Hilton Memphis Downtown's great location. During your stay, you're just a quick walk from Beale Street. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Amenities include a front desk safe, a gift shop and laundry facilities
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Peabody Ducks and 7 minutes on foot from Beale Street
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at Canopy by Hilton Memphis Downtown. Parking is available for a fee.

This 4-star Memphis hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
Canopy by Hilton Memphis Downtown has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 45.88 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 9 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (120 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with premium digital channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay, plus a deposit of USD 75 per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 9 to 15 per person
  • Valet parking fee: USD 45.88 per night (in/out privileges)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Canopy By Hilton Memphis
Canopy by Hilton Memphis Downtown Hotel
Canopy by Hilton Memphis Downtown MEMPHIS
Canopy by Hilton Memphis Downtown Hotel MEMPHIS

Canopy by Hilton Memphis Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1009 reviews
Rating 8 - Good. 223 out of 1009 reviews
Rating 6 - Okay. 98 out of 1009 reviews
Rating 4 - Poor. 57 out of 1009 reviews
Rating 2 - Terrible. 40 out of 1009 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Bonita, Hopkinsville

Travelled with partner
Disliked: Cleanliness, amenities
This was my 2nd time at property and the same thing happened a year later… no soap in bathroom, had to request towels, hair in bathroom and shower. The parking is too expensive as well. For a fairly new hotel they need to do better. I will not be returning.
Stayed 1 night in Nov 2024

10/10 Excellent

Dwayne

Liked: Amenities
Good place to stay
Stayed 1 night in Nov 2024

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Loved this hotel. Friendly staff at check in and check out. Room was comfortable and clean. Valet parking was backed up so we used public parking (understandable since it was a big concert night). Not a big deal since we know the downtown area well. This will be our go-to downtown Memphis hotel going forward. Definitely prefer over the adjacent, well-known historical hotel for both price and comfort.
Stayed 1 night in Nov 2024

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Great location

10/10 Excellent

Tae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Caroline

Liked: Cleanliness, staff & service
Seems like it was built for looks more than function. We had some minor issues upon check-in (tv would not connect to internet, no hand soap, keys not working), but the staff was very responsive and seemed to be working as hard as they could to take care of us. The location is great, but just like everything else downtown, things are very expensive. Parking is almost $50/day and drinks at the bar are $$$$. They have a new chef though and we tried some of his appetizers and they were very good! There was no where to get bottled water. I had to go across the street. Wish Hilton would provide a couple bottles in the rooms.
Stayed 2 nights in Nov 2024

4/10 Poor

Susannah

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was disappointed with these accommodations. The staff was great. The hotel was not clean and the surrounding area was pretty sketchy. For the price completely unacceptable.
Stayed 1 night in Nov 2024

4/10 Poor

Demetrius

Travelled with partner
Disliked: Staff & service, amenities
This was my third stay at this hotel since it opened. For the first time I was hugely disappointed to not receive the level of customer service that lured me back for the second stay. Housekeeping left much to be desired and the valet parking service was the absolute worst part! Aside from the number of loiterers hanging around the front door the valet parking was absolutely horrible.
Stayed 5 nights in Nov 2024

6/10 Okay

Karen

Travelled with partner, Travelled with group
Liked: Cleanliness
Poor checkin. Room was not ready until after 6:30pm. No compensation
Stayed 2 nights in Nov 2024

8/10 Good

Karen

Travelled with group
Liked: Property conditions & facilities
Large rooms, comfortable bed, shower needed a good clean
Stayed 2 nights in Nov 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy walk to Beale street. Clean comfortable room and bed was very comfortable.
Stayed 3 nights in Nov 2024

2/10 Terrible

Michelle, District Heights

Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel is contemporary and esthetically pleasing. Eboni, who works the front desk, is the best. She is patient, kind, and resourceful. The Curfew restaurant requires more servers and attention to guests. The wait time was unacceptable. Besides the bed bugs/worms that were in my bed that caused me to check out, the highlight was Eboni. My experience was bad. May the odds be in your favor if you chose to stay here. I would not.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got in late when driving through on my way to Alabama, was able to eat dinner at the bar (full service later into the night). This is very downtown/central, as a woman traveling solo I used the Valet so I wouldn’t have to worry about parking. Getting breakfast in the AM was easy, small coffee shop downstairs with bits and bobs.
Stayed 1 night in Aug 2024

4/10 Poor

Jean

Stayed 7 nights in Oct 2024

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing , thank you.
Stayed 1 night in Jul 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Memphis
Front desk and valet were great. Bartender was SLOW and not very busy. All employees were very friendly.
Stayed 4 nights in Oct 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Amenities
The way the bathroom was designed
Stayed 1 night in Oct 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Beale Street
Great location to go to Beale Street! Not far from Sun Records too and across the street from The Peabody Hotel to see the ducks on display.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in downtown
This is a great place to stay. The room was very nice and comfortable. We didn't have hand soap or body wash, but when I asked for it they provided it in a timely manner. The location was walking distance to many things. The digital check-in process made things very easy. The staff was very helpful with everything including the valet service. I would definitely stay there again.
Stayed 2 nights in Oct 2024

8/10 Good

Kelly

Travelled with family
Great great location walkable spots for meals and close to Beale. Beds need to be replaced a little uncomfortable but the staff is absolutely wonderful friendly and kind
Stayed 2 nights in Oct 2024

6/10 Okay

Keri

For the most part the stay was fine. Rooms were not cleaned enough, dirt, hair and extra trash on floor where you don’t look or pay attention to. Dusting certain piece of furniture in room needed to be done. Most hotel employees were not too helpful with giving info to guest. Info you need to know too. A incident happened in restaurant/bar while I was eating and it was very disturbing and not handle properly. But definitely thought Valer was on top of it the whole time that I needed them.
Stayed 3 nights in Oct 2024

6/10 Okay

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The elevators weren’t working, the TV didn’t work the entire time we were there, the USB ports to charge your phone didn’t work either. Hotel was clean and beautiful, convenient to restaurants and Beale street, staff was really nice and friendly.

4/10 Poor

Dana

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing Stay
We were about 3 hours early for check in. Our room was ready and we were charged $40 for early check-in In 60 years of traveling I have never been charged for early check in. The hotel was practically empty. There had been a flood from the 3rd floor down. Restaurant was closed, Very inconvenient. Only one elevator was working \. Luckily there were very few guests. We were told by other guests that they had been notified of the issue and given an opportunity to change their reservation. we were not extended that courtesy. We would have chosen the Hilton across the street. For the entire stay there were loud fans all over the lobby. Base boards were removed and laying on the floor. It was a construction zone. On the last day the one remaining elevator was out of order. My 70 year old husband had to carry our luggage down 4 flights of stairs. There was never a manager available. Very disappointing stay.
Stayed 3 nights in Oct 2024