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Caption BY Hyatt Beale Street Memphis

3.5 star property

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Rooftop bar
Lobby
Suite, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk
Rooftop bar
Rooftop bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

Map
245 S. FRONT STREET, Memphis, TN, 38103
  • Beale Street
    ‪1 min walk‬
  • National Civil Rights Museum
    ‪9 min walk‬
  • FedEx Forum
    ‪10 min walk‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Double Beds, Corner

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Corner

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Corner

  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub

  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Corner

  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Balcony

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, Balcony

  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Double Beds

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Double Beds

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 23 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Terrace/patio

Hyatt Centric Beale Street Memphis

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (1291)
The price is CHF 230
for 1 room
includes taxes & fees
25 Mar - 26 Mar
Hyatt Centric Beale Street Memphis

About this property

Caption BY Hyatt Beale Street Memphis

Hotel with a 24-hour fitness centre, steps from Beale Street
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking and a 24-hour front desk.
Caption BY Hyatt Beale Street Memphis offers 136 accommodations with iPod docking stations and MP3 docking stations. 55-inch flat-screen televisions come with premium cable channels and Netflix. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms feature minibars and laptop-compatible safes. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Caption BY Hyatt Beale Street Memphis. During your stay, you're just a quick walk from Beale Street. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy American cuisine while dining at Cimas Restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Amenities include a front desk safe, a lift and an ATM
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from Beale Street and 10 minutes on foot from FedEx Forum
  • Dogs welcome for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Caption BY Hyatt Beale Street Memphis also features a 24-hour fitness centre, a garden, and a picnic area. For a fee, parking is available.

This 3.5-star Memphis hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 11:00 AM.
Cimas Restaurant – This restaurant specialises in American cuisine and serves breakfast, lunch and light fare. Guests can enjoy drinks at the bar.
The Market – On-site café. Open daily.
Beck and Call Lounge – This rooftop bar only serves light fare. Open selected days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 36.22 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: USD 10 to 25 for adults and USD 10 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Beck and Call Lounge
  • Cimas Restaurant
  • The Market

Things to do

  • 24-hour gym
  • Billiards/pool table

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock
  • Netflix
  • Streaming services

Food and drink

  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's World of Hyatt mobile app before check-in
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per week, plus a deposit of USD 100 per week
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25 for adults and USD 10 to 25 for children
  • Valet parking fee: USD 36.22 per night (in/out privileges)
  • Pet deposit: USD 100 per week
  • Pet fee: USD 100 per accommodation, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's World of Hyatt mobile app before check-in. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caption By Hyatt Beale Memphis
Caption BY Hyatt Beale Street Memphis Hotel
Caption BY Hyatt Beale Street Memphis Memphis
Caption BY Hyatt Beale Street Memphis Hotel Memphis

Caption BY Hyatt Beale Street Memphis Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 503 out of 869 reviews
Rating 8 - Good. 198 out of 869 reviews
Rating 6 - Okay. 95 out of 869 reviews
Rating 4 - Poor. 37 out of 869 reviews
Rating 2 - Terrible. 36 out of 869 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Denis

Great location and easy in and out
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Stayed 2 nights in Dec 2024

6/10 Okay

Sandy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was very slow and took almost an hour to get car out of valet parking
Stayed 2 nights in Dec 2024

10/10 Excellent

Samuel

Stayed 1 night in Nov 2024

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was so great and simple.
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hip hotel except the air conditioner electrical relay would make a loud click noise whenever it turned on. I would still stay there again if I needed to be convenient to Beale Street.
Stayed 1 night in Dec 2024

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptionally friendly and accommodating. The facility was clean and decorated so cute! It was a great location for running in the St Jude marathon. My only complaint is coffee is not very accessible. If you want coffee, bring a coffee pot!
Stayed 1 night in Dec 2024

10/10 Excellent

Timothy, Goose Creek

Stayed 3 nights in Nov 2024

10/10 Excellent

Vachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Stetson

Liked: Cleanliness, property conditions & facilities, room comfort
You need to go through the other hotel (Hyatt Centric) right next to this hotel to check in. There's no parking space, so you need to park at the garage across the street. I paid additional charge for breakfast, and it was not a buffet style as one might expect, but you order one from the menu. Rooms are very industrial, not my cup of tea. However, the bed, duvet, and pillows were exceptionally comfortable for me.
Stayed 1 night in Nov 2024

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kalvin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great… until we got our car back. As soon as we got in our car, we smelled weed. Not acceptable! Glad we had some room spray.
Stayed 1 night in Nov 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Letoyia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay clean and comfortable
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very short, safe walk to Beale Street entrance. Clean hotel, friendly staff.
Stayed 1 night in Nov 2024

6/10 Okay

Brooke

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We only stayed one evening here. We got in around 9pm, front desk staff was friendly and informative. We were told the hotel bar would be open until 10, so we dropped our bags in our room and came back down for a night cap around 9:20. No one was at the bar, we sat and waited until another staff member told us the bartender was on break. Multiple people came down also waiting for a night cap. Food and drink service was hard to come by at this location.
Stayed 1 night in Nov 2024

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience
Stayed 2 nights in Oct 2024

8/10 Good

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location. Short walk to Gus’s
Stayed 2 nights in Nov 2024

6/10 Okay

Jan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Coffee
Seriously, even Motel 6 have coffee makers in room
Stayed 2 nights in Nov 2024

8/10 Good

Natasha

Business traveller
Liked: Cleanliness, staff & service, room comfort
Solid overall stay/experience
While there were many hits and a few misses, Caption still provides a good overall experience in a top-notch location. The service is amazing, and the accommodations/amenities are so-so. That said, thanks again to all of you for a solid overall experience!
Stayed 6 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
The room does not have a view of the river. The parking and valet is slow and shuts down at 11pm but they don't tell you that you have to go to the other hotel that they are connected too. The luggage racks are located at the other hotel. There is no one at the front desk or valet at night. Uber delivery drivers and other guests could not get in touch with anyone. They don't give you the WiFi password, tell you the bar hours or offer breakfast. It's 33.00 to valet park per day and 75.00 per day for incidentals. Also there is a resort fee. The rate quoted on hotel.com is not what you pay when you arrive. I'm still waiting on my refund for my incidentals and it's been almost a month. I called the hotel and they said check with the bank or the app I booked with but it's on Caption because they charged more than what was listed when the room was booked. I found out that the connecting hotel provides better service. The pictures lie. There is not river view. There is only one restaurant in walking distance. It's close to Beale Street but on the end with nothing to do. It's closer to the Pyramid. Your view is of industrial rooftops. The rooms were clean and you have to scan your card on the elevator to get to you room( nobody tells you this). There isn't a microwave in the room. It's not worth the price because of all the hidden costs that are not included when you book.
Stayed 2 nights in Nov 2024