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Sheraton Memphis Downtown Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Memphis Downtown Hotel

Lobby
Point of interest
Room, 1 King Bed, Corner | Premium bedding, down duvets, pillow-top beds, in-room safe
Breakfast, lunch, dinner served; southern cuisine
LCD TV, pay films

Reviews

7.6 out of 10

Good

Popular amenities

  • Restaurant
  • Bar
    Bar
  • Laundry
    Laundry
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Pet-friendly
    Pet-friendly

Explore the area

Map
250 N Main St, Memphis, TN, 38103
  • Renasant Convention Center
    1 min walk
  • Mud Island River Park
    6 min walk
  • St. Jude Children's Research Hospital
    8 min walk
  • Memphis, TN (MEM-Memphis Intl.)
    16 min drive

Room options

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Corner

  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Sheraton Memphis Downtown Hotel

Pet-friendly Memphis hotel connected to the convention centre, steps from Renasant Convention Center
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking and a business centre. Housekeeping is available on request.
Sheraton Memphis Downtown Hotel offers 600 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Sheraton Memphis Downtown Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Bass Pro Shops at the Pyramid. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free WiFi
  • Enjoy southern cuisine while dining at Crossroads Tavern & Grill
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Steps from Renasant Convention Center and 6 minutes on foot from Fire Museum of Memphis
  • Dogs welcome free of charge
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi is free in public spaces. The business-friendly Sheraton Memphis Downtown Hotel also features a 24-hour fitness centre, dry cleaning/laundry services, and express check-out. For a fee, parking is available.

This Memphis hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10:00 AM.
Crossroads Tavern & Grill – This restaurant specialises in southern cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 32 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:00 AM for a fee: USD 24.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crossroads Tavern & Grill

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Lever door handles
  • Lift (170 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (81 centimetre high)

More

  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 24.95 per person
  • Valet parking fee: USD 32 per day (in/out privileges)
  • Pet deposit: USD 50 per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and smart lock details. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Memphis Downtown Sheraton
Sheraton Hotel Memphis Downtown
Sheraton Memphis Downtown
Sheraton Memphis Downtown Hotel
Sheraton Memphis Hotel Memphis
Sheraton Memphis Downtown Hotel Hotel
Sheraton Memphis Downtown Hotel Memphis
Sheraton Memphis Downtown Hotel Hotel Memphis

Sheraton Memphis Downtown Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 427 out of 1001 reviews" "
Rating 8 - Good. 229 out of 1001 reviews" "
Rating 6 - Okay. 133 out of 1001 reviews" "
Rating 4 - Poor. 118 out of 1001 reviews" "
Rating 2 - Terrible. 94 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

john, belleville

Liked: Cleanliness, staff & service, property conditions & facilities
My go to hotel when in in Memphis.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was close the lounge was closed and no parking. Hotel was clean and staff was polite
Stayed 2 nights in Aug 2024

10/10 Excellent

Brandon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice.
Stayed 1 night in Aug 2024

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!! Perfect for our anniversary celebration!!
Stayed 1 night in Aug 2024

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
As i stated staff and decorum.
Stayed 2 nights in May 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
DID NOT GET WHAT WAS PROMISED TO ME
I was promised free breakfast, but was told at check-in that they would not honor that. had to call Hotels.com and stay on chat about an hour talking back and forth, to get it. When i checked in, i did not get the room promised. and the one i got was filty...had to immediately call front desk and get another room. was promised corner room, but it only had one corner visable...the other view was blocked!! i just gave up and stayed there
Stayed 2 nights in Aug 2024

6/10 Okay

Bode

Stayed 1 night in Jul 2024

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Decent for a short stay.
Stayed 2 nights in May 2024

10/10 Excellent

Maurizio

Stayed 1 night in Jul 2024

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No house keeping in 4 days. Dirty rooms to begin. Staff not very friendly.
Stayed 1 night in Jul 2024

8/10 Good

Christina

Stayed 2 nights in Apr 2024

10/10 Excellent

Baron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On our way East
This was our second time staying here on our way to Connecticut every summer. It is always a pleasure to stay here. The employees were very friendly each time we have stayed. The breakfast was delicious.
Stayed 1 night in Jun 2024

4/10 Poor

HAROLD

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Never again
They advertise a pool. No pool available. No email warning. It’s not short term out of order. Room phones don’t work. Needs new carpet. No coffee in restaurant at 8 pm. No bell hops. Staff alerted. No manager reached out. Manager takes frequent breaks.
Stayed 1 night in Jul 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
I enjoyed the cleanliness anf appearance of hotel. I was a little disappointed that the swimming pool was closed. But would stay there again, since its so close to many restaurants and attractions.
Stayed 3 nights in Jul 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mandatory valet parking is not acceptable.
Stayed 1 night in Jun 2024

2/10 Terrible

Ronald

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is a really great property. However, due to construction/renovations, we did not enjoy this property.
Stayed 1 night in Mar 2024

8/10 Good

Jerry

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Chasity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Memphis
Great hotel with very friendly staff in a very convenient location. Rooms were clean and tidy.
Stayed 1 night in Jun 2024

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Jun 2024

2/10 Terrible

Melek

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I was told to have free parking and asked me to provide cc. Reception manager mentioned that it wont be used for parking but they charge 35$ parking fee.
Stayed 2 nights in May 2024

10/10 Excellent

Shamika

Liked: Cleanliness, staff & service, property conditions & facilities
Looked clean and amazing views
Stayed 1 night in Jun 2024

10/10 Excellent

SHAWN, LAS VEGAS

Business traveller
Liked: Cleanliness, amenities
Very convenient to the downtown area. Pleasant staff and clean room
Stayed 1 night in Jun 2024