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Relais & Chateaux Hotel Castel Fragsburg

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Relais & Chateaux Hotel Castel Fragsburg

Meeting facility
Seasonal outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas
Exterior
Exterior
Junior Suite | View from room

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Hot tub
  • Gym
  • Pool
  • Breakfast available
  • Pet-friendly

Explore the area

Map
Via Fragsburg 3, Merano, BZ, 39012
  • Trauttmansdorff Castle Gardens
    10 min drive
  • Hotel Castel Fragsburg
    1 min walk
  • Merano-Maia B. Untermais Station
    21 min drive
  • Bolzano (BZO)
    32 min drive

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double Room

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Suite

  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite

  • 33 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Suite

Luxury Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Luxury Suite

  • 85 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Suite

Superior Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite

  • 75 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Relais & Chateaux Hotel Castel Fragsburg

Luxury hotel with 2 restaurants and full-service spa
2 restaurants, a full-service spa and a health club are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Change of towels is available on request
Relais & Chateaux Hotel Castel Fragsburg offers 24 accommodations with minibars and a safe. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. A pillow menu is available. This Merano hotel provides complimentary wireless Internet access.

Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A health club and complimentary bicycles are featured at the hotel. A seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Heilspa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

During your stay at Relais & Chateaux Hotel Castel Fragsburg, you're just a quick walk from Ortler Ski Arena. Features include free WiFi in public areas and free valet parking, plus 2 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Prezioso**, a fine-dining restaurant that serves Regional cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Indulge with manicures and pedicures, massages or detox wraps at Heilspa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • 6 minutes by car from Fragsburg Waterfall and 10 minutes from Trauttmansdorff Castle Gardens
  • Airport, train station pick-up and train station drop-off shuttle service available for a fee
  • Dogs welcome for a fee
Relais & Chateaux Hotel Castel Fragsburg offers its guests a full-service spa, a health club, and Access to hot tub. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. A seasonal outdoor pool, a sauna, and spa services are also featured at the luxury Relais & Chateaux Hotel Castel Fragsburg. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. Free self parking and valet parking are available.

This 5-star Merano hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:00 AM.
Prezioso** – This fine-dining restaurant specialises in Regional cuisine and only serves dinner. Reservations are required.
Restaurant Orangerie – Overlooking the garden, this restaurant serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

English, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Free uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 49 for adults and EUR 49 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Prezioso**
  • Restaurant Orangerie

Things to do

  • 18-hole adjacent golf course
  • Bicycle tours
  • Farming classes
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Library
  • Pro golf lessons
  • Ropes course
  • Sauna
  • Seasonal outdoor pool
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • In-room babysitting
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Hardwood flooring in public areas
  • Lift
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Champagne service
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 35 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 2 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.40 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 49 for adults and from EUR 49 for children
  • Airport shuttle fee: EUR 9999 per vehicle (one-way, maximum occupancy 9999)
  • Airport shuttle fee per child: EUR 9999 (one-way)
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Relais & Chateaux Hotel Castel Fragsburg offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:30 AM - 11:00 PM.
Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Property Registration Number IT021051A12DG24HFJ

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in November.
  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Castel Fragsburg
Castel Fragsburg Hotel
Castel Fragsburg Merano
Fragsburg
Hotel Castel Fragsburg
Hotel Castel Fragsburg Merano
Hotel Fragsburg
Hotel Castel Fragsburg Relais & Chateaux Merano
Hotel Castel Fragsburg Relais & Chateaux
Hotel Castel Fragsburg Relais Chateaux
Relais Chateaux Hotel Castel Fragsburg
Relais & Chateaux Hotel Castel Fragsburg Hotel
Relais & Chateaux Hotel Castel Fragsburg Merano
Relais & Chateaux Hotel Castel Fragsburg Hotel Merano

Relais & Chateaux Hotel Castel Fragsburg Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 25 out of 31 reviews" "
Rating 8 - Good. 4 out of 31 reviews" "
Rating 6 - Okay. 1 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 0 out of 31 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Sima

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
What amazing people. The service was unmatched, the views are incredible. Absolutely must for a relaxing vacation. The spa is unreal also, must see.
Stayed 1 night in Jun 2023

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
incredible service and stunning location
Stayed 4 nights in Sep 2021

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As nice a hotel as you will ever find
The very best of hotels I just wish they had coffee pots in the rooms
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one amazing property that’s been in one family for generations
Stayed 3 nights in Aug 2019

10/10 Excellent

Wendy, Leeds

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. Very high quality furniture, dramatic views, spotless throughout. Attentive staff. Truly wonderful place.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The climb is worth it!
What a gorgeous property! Climbing up a long windy road you are met with an incredible castle like hotel. Surrounded by orchards and flowers you sit on the top of the mountain and look out at a view that is spectacular. The rooms are large and beautifully appointed with cozy down comforters and organic products. It’s a wellness hotel with a spa and pool. The restaurant is all white and filled with flowers from their garden. The food is so fresh and the service is perfect. We are one night at the restaurant. Very gourmet and for us one night was enough. Merano has great restaurants that are more casual but also have spectacular food.
Stayed 3 nights in May 2018

4/10 Poor

Russell

Liked: Cleanliness, staff & service, room comfort
Despite an upgrade to a junior suite we had no view other than a tree to the front and the car park to the side. Very disappointing although the room and bed were nice enough. Staff were welcoming and pleasant. The evening meal menu had no prices on it at all which was a bit of a surprise- I found the offerings somewhat odd almost different for the point of being different- the pairings did not really make sense to me or seem attractive. The glass of wine I ordered was the dregs of the bottle and as a result a very small and expensive glass of wine. Breakfast at e25 a head was a very expensive glass of orange juice and croissant!! Overall not our best Relais and Chateau experience.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location with beautiful views of Merano.
Great property and location, but they tried to charge me 300 euros, per night for having a friend in the room (I was on a bike trip). Whe I tried cancelling the reservation, the person at the front desk, said I would be charged for two nights regardless of Expedia terms and conditions. I asked for the manager and the owner showed up, I ended up paying 50 euros per day, although the bed was a queen size but not independent. They tried to "surprise me", but were not successful. Not proper of a hote, let alone a 5 star hotel of this price.

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely hotel.
Luxurious but relaxed and friendly. Beautiful situation. Best breakfast ever eaten in Italy.

10/10 Excellent

Julia, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely coming back
It was most amazing hotel. The room was pristine, impeccable service,very friendly and accommodating stuff, superb food.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical
The dining experience alone is worth the cost of the hotel. Truly magical.

10/10 Excellent

Manuel

Stayed 2 nights in Jul 2024

10/10 Excellent

Cláudio r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simplesmente perfeito, adorável e romântico
Excelente. Excedeu as expectativas que já eram grandes pelo material de apresentação do Castel. O jardim é um verdadeiro sonho, só alguém com muita sensibilidade para criar tantos espaços para contemplação e repouso. A gentileza de todos os colaboradores é sincera e contagiante. Nos espaços internos o cuidado com a escolha das peças decorativas é também perfeita. Todos os inúmeros espaços são harmônicos e nos levam ao encantamento. O café da manhã é sensacional, somando a riqueza da cultura gastronômica germânica com a italiana. Assim também o restaurante apresenta pratos excelentes. A localização é perfeita para o “dolce far niente”. Não se deseja sair do hotel.
Stayed 1 night in May 2022

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein ganz besonderes Urlaubshotel
Das Personal ist extrem freundlich. Man kann sich nur wohlfühlen.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Christer

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Yvon, St-Sauveur Qc.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relais et chateau au top ,
Magnifique situation en montagne , place unique , confort et services exceptionnnels. Le petits déjeuners est extraordinaire . Sauf que le dernier soir, nous avons attendus Trop longtemps notre plats principales et on n'a pas appréciés notre plats principales à sa juste valeurs .
Stayed 2 nights in Jul 2017

10/10 Excellent

Dr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

Nobsi , BS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zauberberg
Nach einer engen, aber atemberaubenden Fahrt von Meran zum ehemaligen Jagdschlösschen hinauf, befindet man sich sofort in einer anderen Welt. Ausstattung, Küche und Service vom Feinsten. Preise im rechten Verhältnis. Erholung pur und man kann schnell die Lust verlieren, das Gelände des Hotels zu verlassen. Eigentlich sollte man es nicht weitersagen.

10/10 Excellent

arnstein, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En Perle !
Fantastisk, kvalitet i alle ledd: Beliggenhet, kjøkken, personale

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castello alpino con vista mozzafiato su Merano
Ho passato due giorni con la famiglia tutto perfetto ma la piscina e' piccola e dopo un temporale e' saltata completamente la Wi-Fi e parte dei canali TV senza essere ripristinata

8/10 Good

manuela , hamburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein sehr schönes Luxushotel
Die Lage und Ausstattung des Hotels ist wunderschön. Sehr liebevoll eingerichtet. Der Blick auf Meran unvergesslich und die Anfahrt durch die Weinberge ein Erlebnis. Besonders schön sind die Terrassen des Restaurants. Ein sehr hochpreisiges Hotel, was aber dann doch nicht ganz den Erwartungen an eine Luxusklasse entspricht. Zimmer Deluxe verfügt über keine Badewanne, und nur 4 Handtücher... Das Essen im Restaurant entspricht überhaupt nicht dem ambitionierten Anspruch der Küche. Zu teuer für das Gebotene und eine Speisekarte, auf der lediglich die Preise für das Menu und nicht für die einzelnen Gänge zu finden sind, geht gar nicht! Sehr schön, aber zu teuer!