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Hacienda Uxmal Plantation & Museum

3.5 star property

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Photo gallery for Hacienda Uxmal Plantation & Museum

Outdoor pool, pool loungers
Queen Elizabeth & Prince Philip Suite | Living room | 29-inch flat-screen TV with satellite channels, TV
Body treatments, aromatherapy, body scrubs, facials
Garden
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Room service
  • Pool
  • Breakfast included
  • Spa

Explore the area

Map
At the heart of the archaeological park, Santa Elena, YUC, 97844
  • Uxmal Archaeological Site
    ‪2 min walk‬
  • Gran Pirámide
    ‪7 min walk‬
  • El Palomar
    ‪7 min walk‬

Room options

View all photos for Superior Room, Garden View

Superior Room, Garden View | Down duvets, minibar, in-room safe, individually decorated

Superior Room, Garden View

  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Jetted Tub

Superior Room, Jetted Tub | Down duvets, minibar, in-room safe, individually decorated

Superior Room, Jetted Tub

  • 42 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

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About this property

Hacienda Uxmal Plantation & Museum

Historic Santa Elena resort in Uxmal with a full-service spa
This smoke-free resort features a full-service spa, an outdoor pool and a restaurant. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a poolside bar and spa services.
Hacienda Uxmal Plantation & Museum offers 67 air-conditioned accommodations with minibars and a safe. Rooms open to furnished patios. This individually decorated and furnished accommodation includes desks. Beds feature down duvets. 29-inch flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Santa Elena resort provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a ceiling fan. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hacienda Uxmal Plantation & Museum. During your stay, you're just a quick walk from Uxmal Archaeological Site. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Mexican cuisine while dining at RESTUARANTE UXMAL
  • Take a swim in the outdoor pool
  • Treat yourself to manicures and pedicures, aromatherapy or facials at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes hiking/biking trails
  • Steps from Uxmal Archaeological Site and 7 minutes on foot from Gran Pirámide
  • Airport shuttle service available for a fee
Some rates at Hacienda Uxmal Plantation & Museum are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hacienda Uxmal Plantation & Museum offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Spa services, a terrace, and barbecue grills are also featured at the business-friendly Hacienda Uxmal Plantation & Museum. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This Colonial Santa Elena resort is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.
RESTUARANTE UXMAL – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Hacienda Uxmal Plantation & Museum are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • RESTUARANTE UXMAL

Things to do

  • Ecotours
  • Farming classes
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 29-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hacienda Uxmal Plantation & Museum

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 11 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 4100.00 per vehicle (one-way)
  • Airport shuttle fee per child: MXN 5000.00 (return), (up to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hacienda Uxmal Plantation & Museum offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 11 children stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Hotel Uxmal
Hacienda Uxmal Plantation Museum Resort Santa Elena
Uxmal Hacienda Hotel
Hacienda Uxmal Plantation Museum Hotel
Hacienda Plantation Museum Hotel
Hacienda Uxmal Plantation Museum Resort
Hacienda Plantation Museum
Hacienda Uxmal Plantation Museum Santa Elena
Hacienda Uxmal Plantation Mus
Hacienda Uxmal Plantation Museum
Hacienda Uxmal Plantation & Museum Resort
Hacienda Uxmal Plantation & Museum Santa Elena
Hacienda Uxmal Plantation Museum All Inclusive
Hacienda Uxmal Plantation & Museum Resort Santa Elena

Hacienda Uxmal Plantation & Museum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 285 out of 498 reviews
Rating 8 - Good. 150 out of 498 reviews
Rating 6 - Okay. 41 out of 498 reviews
Rating 4 - Poor. 16 out of 498 reviews
Rating 2 - Terrible. 6 out of 498 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

marilyn

Stayed 1 night in Mar 2024

6/10 Okay

Jose, Corvallis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is very beautiful, so no complaints there. However, the WiFi never worked and the room had a TV with only two channels and both had some much noise that they were impossible to watch. Due to the limited dining choices on the property (they only serve breakfast from 7-10 am), we had to eat once across the highway at a very overpriced location. If you have a car, I would recommend driving to Santa Elena or Ticul to find dining options.
Stayed 2 nights in Feb 2024

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location across from Uxmal ruins. Very interesting history of the Hacienda as well, including famous people such as Queen Elizabeth who stayed there! Breakfast was delicious and pool cocktails were also great. Grounds are beautiful and filled with colorful birds. Staff was accommodating. Don't expect uber modern luxury.
Stayed 2 nights in Feb 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel Walk to Uxmal
Loved everything about this hotel. Service was exceptional, warm and helpful. Spacious, lovely room and grounds. Enjoyed reading about the history of the hacienda. Especially appreciated that we could walk a very short distance to Uxmal ruins so we were able to beat the crowds. Breakfast at the hotel had a great selection. Had to walk a short distance for lunch and dinner but enjoyed the food at both of the meals. Highly recommend this hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert T

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful site. Right adjacent to Archeological Park.
Stayed 3 nights in Jan 2024

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe place, located very close the Uxmal ruins. Very nice old Hacienda, with lovely gardens and surrounded by nature. Our room had a fantastic view of the adjacent green areas. Bathroom with tub was in excellent condition. Be aware that dinner and lunch are held in the restaurant that is slightly farther from hotel, near the entrance to Uxmal; you'll will need to drive but it's no big deal. Also, pool is not heated. Overall, great experience. We will definitely go back.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Louis

Stayed 1 night in Jul 2023

8/10 Good

Arturo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to Uxmal, walk to the awesome pirámides!!! This place is pretty cool, old hacienda NICE!!!!
Stayed 1 night in Apr 2023

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Retreat
Super relaxing weekend getaway from Merida. Rooms really nice, lots of outdoor seating. Pool was great. Not many dining options around. Breakfast at hotel was quite good. Will definitely come stay again.
Stayed 1 night in Apr 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. The only negative was the lack of a currency exchange which was advertised on the website. Pesos are very hard to find.The manager, Biensur, was very helpful
Stayed 2 nights in Mar 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best!!!
It’s always wonderful. Our 8th time there. Everyone is friendly. The place is beautiful and tranquil.
Stayed 4 nights in Feb 2023

8/10 Good

Barbara, Boulder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hacienda Uxmal is beautiful, charming, comfortable and clean. It is a perfect location to stay as you explore the Uxmal Ruins and travel the Ruta Puuc.
Stayed 2 nights in Feb 2023

4/10 Poor

David

Travelled with partner
Disliked: Staff & service
Advertised wifi but it was barely good enough for email. Service dropped every 30 seconds regardless of which router on the property you sat next too. No bicycles as advertised. Restaurant is only open for breakfast. You have to cross a dangerous road in the dark to get to the only restaurant that's open at the resort by the ruins. Property itself is beautiful and the pool is very nice. We left a day early because without wifi I couldn't work and my wife couldn't study. Property told us they'd give a refund for the 2nd night but have only gotten a run around from them and Expedia who each blame the other but neither will call the other and leave me as the middle man between what he said and what she said. Would not stay there again.
Stayed 2 nights in Jan 2023

10/10 Excellent

margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful historic site. The Chocolate Plantation and Uxmal site is within walking distance and worth the visit.
Stayed 1 night in Jan 2023

4/10 Poor

Rodney S

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Not a 4 star
Our last stay was early 2020 before the pandemic. Now it's minimalist There is no lunch or dinner service There is only breakfast service by the pool There is no lunch or dinner available requiring you to walk or drive across the highway or down the road No welcome drink, as advertised If television is important, forget it. Only 3 snowy channels with an antenna, not satellite, as advertised Some rooms have a safe, others do not, so you may want to check/specify when booking The staff is friendly and attentive.
Stayed 2 nights in Jan 2023

10/10 Excellent

Judy

Stayed 2 nights in Jan 2023

10/10 Excellent

Herve

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Fatima

Stayed 1 night in Sep 2022

8/10 Good

Carmellia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at The Hacienda. Our rooms were clean, the bedding was great, and staff was courteous and helpful, but they allowed a family to play ball in the pool. This family was playing rough and tangled my 5-year-old in their playful brawl. My husband asked them to be careful but they continued. There was enough staff around to notice and no one jumped in to stop them. It was a shame. It made my experience unpleasant especially since I mentioned it to the reception and the family continued their game with a ball the next day. I didn’t bother to enter the pool again.
Stayed 2 nights in Aug 2022

10/10 Excellent

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is so nice and welcoming. This hotel is quiet at night and a hidden gem in the middle of a busy city. Love the pools and welcome drink as well. My wife loves it as well
Stayed 1 night in Jun 2022

10/10 Excellent

Peter

Stayed 1 night in Apr 2022

8/10 Good

JUAN PABLO, Mexico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to visit Uxmal
Stayed 1 night in Apr 2022

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely, quiet hacienda with beautiful pool. No fridge or Wi-Fi in room but otherwise excellent
Stayed 2 nights in Mar 2022