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Casa del Balam Merida

3.5 star property
VIP Access

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Photo gallery for Casa del Balam Merida

Outdoor pool, pool loungers
Deluxe Room | Soundproofing, free WiFi, bed sheets
Front of property
Premium Room | Soundproofing, free WiFi, bed sheets
Hallway

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Spa

Explore the area

Map
Calle 60 # 488 X 57 Colonia Centro, Mérida, YUC, 97000
  • Mérida Cathedral
    ‪4 min walk‬
  • Plaza Grande
    ‪5 min walk‬
  • U.S. Consulate Merida
    ‪3 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Soundproofing, free WiFi, bed sheets

Deluxe Double Room

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium Room | Soundproofing, free WiFi, bed sheets

Premium Room

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Soundproofing, free WiFi, bed sheets

Deluxe Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Casa del Balam Merida

Colonial hotel with spa services and 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking and massage/treatment rooms are on-site.
Casa del Balam Merida offers 54 accommodations with designer toiletries and free toiletries. 40-inch flat-screen televisions come with digital channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us that they can't get enough of the helpful staff at Casa del Balam Merida. During your stay, you're just a quick walk from Mérida Cathedral. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy Fusion cuisine while dining at Bistrola 57
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute walk from Mérida Cathedral and 10 minutes on foot from Paseo de Montejo
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, spa services, and a terrace are also featured at Casa del Balam Merida. Parking is available for a fee.

This 3.5-star Mérida hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11 AM.
Bistrola 57 – This restaurant specialises in Fusion cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Uncovered parking on site (MXN 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: MXN 160 for adults and MXN 80 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Bistrola 57

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Outdoor treatment areas
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (150 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 5 floors
  • Built in 1960
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Meal delivery service

More

  • Air conditioning (climate-controlled)
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa del Balam Merida

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 160 for adults and from MXN 80 for children
  • Uncovered self-parking fee: MXN 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Casa Balam Merida
Hotel Casa Balam
Casa Balam Merida
Casa Balam
Casa Del Balam Merida
Hotel Casa Balam Mérida
Casa Balam Mérida
Hotel Casa del Balam
Casa del Balam Merida Hotel
Casa del Balam Merida Mérida
Casa del Balam Merida Hotel Mérida

Casa del Balam Merida Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 474 out of 1000 reviews
Rating 8 - Good. 299 out of 1000 reviews
Rating 6 - Okay. 117 out of 1000 reviews
Rating 4 - Poor. 50 out of 1000 reviews
Rating 2 - Terrible. 60 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ramon

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No A/C working had to move to another room. Cold water faucet in shower not working (just drops) was reported every day and nothing done.
Stayed 4 nights in Feb 2025

4/10 Poor

Debra

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff were very nice & spoke English. Common areas were nice. Restaurant downstairs was good. Outlets in bathroom did not work.
Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Jose Angel

Liked: Cleanliness, staff & service, property conditions & facilities
no reviews
Stayed 4 nights in Jan 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Stayed 2 nights in Jan 2025

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Merida and our stay at this charming hotel with friendly staff.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ortencia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What is the best of a hotel? Location, location, location, and customer service. Casa del Balam has a great location, friendly staff, easy access to public transportation and taxis, walkable location to historic centro, restaurants in walking distance, it is dated, but very clean.
Stayed 2 nights in Jan 2025

10/10 Excellent

ALLEGRA, Hanover

Liked: Cleanliness, amenities, property conditions & facilities
I adored this hotel. The staff was wonderful, property located centrally and close to everything, beautiful pool and lovely rooms. Will return!
Stayed 5 nights in Jan 2025

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming colonial hotel located in Centro/St Lucia. We also stayed here in 2023. The staff was responsive when we communicated via WhatsApp both before and during our stay. After 3 days of great pressure and hot water, there was no hot water for a day, but these things happen in old historic buildings. Bathroom updates are needed and housekeeping could be a bit more thorough, but we like the place for a few nights’ stay. Recommended.
Stayed 1 night in Jan 2025

10/10 Excellent

JAVIER, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colonial building, furniture and decorations. Restaurant's prices were higher than others surrounding the property. A discount for guests could invite us to eat there.
Stayed 5 nights in Jan 2025

10/10 Excellent

JAVIER, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent to stay in the heart of Merida.
Stayed 2 nights in Jan 2025

6/10 Okay

Dolores

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff very helpful and friendly, the hotel is very nice and convenient. No complaints only suggestions. Need new towels, darkened curtains and air conditioning. Thank you, we enjoyed our stay.😊
Stayed 7 nights in Jan 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming Hotel. Clean, comfortable rooms. Friendly staff. I had a very pleasant stay here and I will be coming back on my next trip to Mèrida. ⭐⭐⭐⭐⭐
Stayed 5 nights in Jan 2025

6/10 Okay

Silvia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The area was perfect That’s it
Stayed 5 nights in Dec 2024

6/10 Okay

Isis Natalia

Travelled with family
Liked: Staff & service
Excellent location. The patio and pool areas are very nice. The rooms need an upgrade, particularly the bathrooms and closets. The staff is very helpful. It is not a 4 star hotel as listed, but it's convenient.
Stayed 3 nights in Jan 2025

8/10 Good

Federica

Stayed 2 nights in Dec 2024

10/10 Excellent

Nathaniel

Stayed 3 nights in Dec 2024

10/10 Excellent

Andrea

Stayed 3 nights in Dec 2024

10/10 Excellent

Christine, kamloops

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, vintage, unique, comfortable. Shower was abismal but what can you expect from a century old building. It was perfect!
Stayed 3 nights in Dec 2024

10/10 Excellent

ROBERT, Keswick

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The priming room was amazing with the balcony. The room was just as posted. The staff were very courteous. The restaurant in/attached to the hotel served excellent food and the staff in both spoke English. The cleaning staff was very thorough. The grounds were well kept. We would definitely stay here again.
Stayed 7 nights in Dec 2024

10/10 Excellent

ROBERT, Keswick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accommodations, excellent services. Great location. Would not hesitate to return.
Stayed 2 nights in Dec 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for the price

Old school. The tv is old and does not work well. But the place is nice The parking lot is near
Stayed 3 nights in Nov 2024

10/10 Excellent

Damon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful with a great courtyard. They had a guitar player in the mornings, which added to the ambiance. The pool is very nice and well-maintained, with many thoughtful touches throughout the hotel. Although it is an older hotel, it is impeccably cared for. The rooms and beds are comfortable, and the staff is super helpful. The location is perfect, situated on Calle 60 between La Plaza Grande and Parque Santa Lucia. Despite being on a busy street, we couldn't hear the city noise at night. Overall, it was a great experience.
Stayed 1 night in Nov 2024

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024