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Óntico Urban Design Hotel

4.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Óntico Urban Design Hotel

Business centre
Lobby sitting area
Snack bar
Reception
Standard Single Room | Down duvets, Tempur-Pedic beds, individually furnished, laptop workspace

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
Calle 54 Número 474 X 53 Y 55 Col.Centro, Mérida, YUC, 97000
  • La Mejorada Park
    4 min walk
  • Parque Santa Lucía
    6 min walk
  • Jose Peon Contreras Theater
    7 min walk
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    18 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Double Room

Standard Double Room | Down duvets, Tempur-Pedic beds, individually furnished, laptop workspace

Standard Double Room

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room

Superior Double Room | Down duvets, Tempur-Pedic beds, individually furnished, laptop workspace

Superior Double Room

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Single Room

Superior Single Room | Down duvets, Tempur-Pedic beds, individually furnished, laptop workspace

Superior Single Room

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room | Down duvets, Tempur-Pedic beds, individually furnished, laptop workspace

Standard Single Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Villa Mercedes Merida, Curio Collection by Hilton

Pool
Pet-friendly
Parking included
Free WiFi
4.4 out of 5, Excellent, (1008)
The price is CHF 121
for 1 room
includes taxes & fees
4 Jan - 5 Jan
Villa Mercedes Merida, Curio Collection by Hilton

About this property

Óntico Urban Design Hotel

Hotel with a 24-hour business centre, a quick walk to Parque Santa Lucía
A bar/lounge, a snack bar/deli and a 24-hour business centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business centre and a meeting room are on-site.
Óntico Urban Design Hotel offers 20 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished. Tempur-Pedic beds feature down duvets. 50-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Our customers tell us that they can't get enough of the helpful staff at Óntico Urban Design Hotel. During your stay, you're just a quick walk from Mérida Cathedral. Enjoy features like free WiFi in public areas, plus a bar and a 24-hour business centre.
  • Free WiFi
  • Enjoy international cuisine while dining at Bar
  • Continental breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Within a 10-minute walk of Parque Santa Lucía and Mérida Cathedral
  • Airport and beach shuttle service available for a fee
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, a meeting room, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. A library, multilingual staff, and tour/ticket assistance are also featured at Óntico Urban Design Hotel. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee.

This 4-star Mérida hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 11:00 AM.
Bar – This lobby lounge specialises in international cuisine and serves breakfast, lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MXN 160 per day); reservations required
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: MXN 135 for adults and MXN 135 for children
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar

Things to do

  • Library

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station
  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Tempur-Pedic mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Tea bags/instant coffee

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Óntico Urban Design Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 135 for adults and from MXN 135 for children
  • Airport shuttle fee: MXN 500 per person (one-way)
  • Airport shuttle fee per child: MXN 500 (one-way)
  • Nearby parking fee: MXN 160 per day (1640 ft away)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Óntico Urban Design Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ontico Urban Design
Óntico Urban Design Hotel Hotel
Óntico Urban Design Hotel Mérida
Óntico Urban Design Hotel Hotel Mérida

Óntico Urban Design Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 83 out of 121 reviews" "
Rating 8 - Good. 25 out of 121 reviews" "
Rating 6 - Okay. 6 out of 121 reviews" "
Rating 4 - Poor. 5 out of 121 reviews" "
Rating 2 - Terrible. 2 out of 121 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Martin, Verdun

Stayed 1 night in Jun 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad esta unicada cm a 10min caminando del centro turistico, el servicio es excelente, el estacionamiento queda como a 5min caminando. Los cuartos modernos y perfectos. La piscina estaba fuera de servicio por remodelación, brindaron opcion de ir caminando 10min a otro hotel. Recomendado!

10/10 Excellent

CLARE, Fort Lauderdale

Travelled with partner
Liked: Amenities
Seek modern design with large comfortable and quiet rooms. They indicate a bar and restaurant, but it is very minimal. Nice breakfast for a nominal fee.
Stayed 4 nights in May 2024

10/10 Excellent

EL TROKERITO

Stayed 1 night in May 2024

6/10 Okay

SALVADOR A

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Courtenay

Travelled with partner
Liked: Staff & service, property conditions & facilities
This hotel is chic and comfortable. The location is walkable to many sites. We found the staff warm and welcoming, very helpful, and we loved the extra touches they provided. Wonderful experience, would definitely stay again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Maj-Britt

Stayed 2 nights in Feb 2024

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel is amazing. They were all very friendly and helpful. At night they were always very aware of who was coming in and out of the hotel. Not that it was in a bad area but I definitely appreciated the attention to their guests safety
Stayed 1 night in Jan 2024

10/10 Excellent

Olivier

Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closed to everything, staff very helpful and friendly.
Stayed 5 nights in Nov 2023

10/10 Excellent

Drew, O Fallon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The location, the staff…I’d stay here again
Stayed 3 nights in Nov 2023

2/10 Terrible

Brian

Travelled with family, Travelled with partner
Disliked: Staff & service
We arrived at the Óntico Urban Design Hotel just after 11 PM, walked into the lobby, and found nobody on the property. We thought the desk clerk might be in the bathroom or down the hall, but nobody ever showed up. This was especially surprising because we had called the hotel a few hours earlier to say we missed our connection and would be arriving a few hours late, around 10:30 PM at the earliest. The gentleman who answered the phone told me he would wait for us, but he did not. Twice I called the hotel. I heard the phone ring in the hotel, but nobody answered. It just asked me to leave a message. We considered sleeping in the lobby but they only had chairs and we were worried what would happen to our luggage if someone walked in while we were asleep. After about 10 minutes I called Expedia support and explained the problem. They tried to contact the hotel, but also had no success. I then asked for Expedia to book the other hotel we had booked on Expedia but canceled. They said that hotel was not available, but after calling that hotel we learned they did have availability for 2 nights of our 6-night stay. We arranged to stay at the other hotel over the phone. Turns out the desk clerk left the property without notifying anyone or locking up. They offered to upgrade us to another property, but we already had a non-refundable room for the last 4 nights of our stay we booked on Expedia.
Stayed 6 nights in Oct 2023

10/10 Excellent

Maria Fernanda

Stayed 1 night in Oct 2023

8/10 Good

Claudia

Stayed 2 nights in Oct 2023

2/10 Terrible

Jose

Stayed 1 night in Oct 2023

8/10 Good

Sean

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was accommodating and allowed us to access our room early, and also booked our airport taxi for the next day. Only complaint on the room was that I don’t believe it has a safe or the typical mini fridge. Also, the shower drain backed up during my shower, so my wife took her shower in about two inches of undrained water unfortunately.

10/10 Excellent

Michel

Stayed 1 night in Sep 2023

4/10 Poor

Terrence

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room I was given had a very bad odor and the shower only provided cold water. The second room I was given, smelled better but the shower was only able to provide lukewarm water.

10/10 Excellent

Ernesto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located close to the center of the city and very close to many shops and restaurants. Just a few blocks. The staff was amazing, so helpful, and readily available. The rooms were comfortable. Very easy, relaxing place to stay.
Stayed 3 nights in Jul 2023

10/10 Excellent

Sergio

Stayed 4 nights in Jun 2023

4/10 Poor

Marcela, Chicago

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I really really appreciated the staff working at this hotel. They were kind, responsive, and hardworking. The problem was with the facility itself. My partner and I had no water pressure and no hot water for pretty much our entire stay. Other reviews will confirm this. I felt bad for the staff since I could tell this was out of their control, so I direct my feedback to the owners of the property. They should be more proactive about the condition of this hotel. The amount of money paid does not match my experience at all.

10/10 Excellent

Jose Carlos

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, excellent customer service
Stayed 3 nights in Feb 2023

10/10 Excellent

Mary

Stayed 4 nights in Feb 2023