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Hotel La Citadelle Metz-MGallery

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel La Citadelle Metz-MGallery

Exterior
Exterior
Exterior
Superior Twin Room, 1 Double or 2 Single Beds | Premium bedding, pillow-top beds, minibar, in-room safe
Front of property

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Parking available
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

Map
5 Avenue Ney, Metz, Moselle, 57000
  • Place de la Republique
    3 min walk
  • Magasin aux Vivres
    1 min walk
  • Metz Station
    12 min walk
  • Metz (ETZ-Metz - Nancy - Lorraine)
    29 min drive

Room options

View all photos for Deluxe Twin Room, 1 Double or 2 Single Beds

Deluxe Twin Room, 1 Double or 2 Single Beds | Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Twin Room, 1 Double or 2 Single Beds

  • 35 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Twin Room, 1 Double or 2 Single Beds

Superior Twin Room, 1 Double or 2 Single Beds | Premium bedding, pillow-top beds, minibar, in-room safe

Superior Twin Room, 1 Double or 2 Single Beds

  • 25 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Similar properties

Exterior

Mercure Metz Centre

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.0 out of 5, Very good, (351)
The price is CHF 104
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Mercure Metz Centre

About this property

Hotel La Citadelle Metz-MGallery

Family-friendly Metz hotel in Metz-Centre – Ancienne Ville with a 24-hour front desk
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Housekeeping is available on request.
Hotel La Citadelle Metz-MGallery offers 68 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Plasma televisions come with premium cable channels. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel La Citadelle Metz-MGallery. During your stay, you're just a quick walk from Arsenal de Metz. Free WiFi in public areas, a restaurant and a bar are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes bicycles to rent
  • 12 minutes by foot from Metz Cathedral and a 2-minute drive from Porte des Allemands
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A library, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Hotel La Citadelle Metz-MGallery. Parking is available for a fee.

This 4-star Metz hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
La Réserve – On-site restaurant. Reservations are required.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 18 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Réserve

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Books
  • Library
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Computer station
  • Meeting rooms

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must provide a valid photo identity card.

Access methods

Staffed front desk

Pets

  • Pets: EUR 20.00 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.64 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 per person
  • Self-parking fee: EUR 18.00 per night (in/out privileges)
  • Pet fee: EUR 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Citadelle Hotel Metz
Citadelle Metz
Citadelle Metz Hotel
Hotel Citadelle Metz
Hotel Metz Citadelle
La Citadelle Metz
Metz Citadelle
Metz Hotel Citadelle
La Citadelle Hotel Metz
Hotel Citadelle Metz M Gallery
Hotel Citadelle M Gallery
Citadelle Metz M Gallery
Citadelle M Gallery
Citadelle Metz Mgallery Metz
Hotel La Citadelle Metz-MGallery Metz
Hotel La Citadelle Metz-MGallery Hotel
Hotel La Citadelle Metz-MGallery Hotel Metz
Hôtel La Citadelle Metz MGallery By Sofitel

Hotel La Citadelle Metz-MGallery Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 401 out of 608 reviews" "
Rating 8 - Good. 148 out of 608 reviews" "
Rating 6 - Okay. 43 out of 608 reviews" "
Rating 4 - Poor. 10 out of 608 reviews" "
Rating 2 - Terrible. 6 out of 608 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very helpful. The hotel is in easy walking distance to the town. We arrived at 5 pm and managed to get the last parking space. Other cars were parked over the cycle lane. We would have liked to have been able to reserve a space in advance since we had driven from Italy and parking in Metz itself would have been difficult. We hope to return again and see more of the town.
Stayed 1 night in Sep 2024

8/10 Good

MICKAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Éviter la chambre à côté de l ascenseur
Ma chambre était au premier étage à côté et l ascenseur , du coup j’avais droit au bas et vient jusqu’à 23 h et de nouveau le matin à 6 h30 … dommage le literie est vraiment agréable , la chambre spacieuse , le petit déjeuner sympa
Stayed 1 night in Sep 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Very smart. Lovely
Stayed 1 night in Aug 2024

6/10 Okay

Martin

Liked: Property conditions & facilities
Excellent food in the evening. Very poor service at breakfast with no-one explaining the system. We were offered coffee as we sat diem for breakfast but after 20 mins still none had appeared. The car park is not secure. Two sets of guests in the night we were there had items stolen from their cars. Be aware if you have heavy luggage that there are two short flights of steps to reception and the small lift for wheelchairs was broken, Altogether not good value for money.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
The breakfast including service was worse than last stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay
Great stay at this beautiful hotel. Room was huge and had gorgeous views over a green space. Parking was additional but very handy and safe. Breakfast was fabulous with plenty of choice. We ate in the restaurant for both nights of our stay and enjoyed the food and service
Stayed 2 nights in Aug 2024

10/10 Excellent

mark

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get and parking. Staff were very friendly
Stayed 1 night in Aug 2024

10/10 Excellent

Ludovicus

Liked: Cleanliness, staff & service, property conditions & facilities
we didn't find any international tv canals, tf2 and tf3 chaotically reported on the olympic games. nothing the hotel is responible for. but expensive hotels should offer more (international) canals, we think
Stayed 4 nights in Aug 2024

10/10 Excellent

gordon

Travelled with partner
Liked: Staff & service, property conditions & facilities
Excellent location and superb service.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Dan

Liked: Cleanliness, property conditions & facilities, room comfort
Very slow service in the restaurant and no working internet
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Stayed 1 night in Jul 2024

6/10 Okay

Kornel Martin

Stayed 1 night in Jul 2024

2/10 Terrible

Kenneth

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Hospitality done wrong
30° heat and manager came to move us from outside on the patio area as we “were not eating and is only for food”. No one else was there, it was a completely ridiculous conversation and demonstrated a lack of welcoming guests. We left and had beer in the square, won’t be back.
Stayed 1 night in Jun 2024

10/10 Excellent

Kevin

Stayed 1 night in Jun 2024

10/10 Excellent

Claudine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, historic area with parcs as described by reviews.Easy walk to centre town. Very quiet. Room facing a small park. Very comfortable and spotless. Very quiet. Nespresso coffee and Courtesy water and small juice. Reception rapide and staff very welcoming and helpful. Dine and breakfast out so cannot comment on food. One very little issue perhaps despite an excellent bathroom with all necessities, a proper shower head (small hand shower) could be useful for those who prefer showers to bath. Personally loved relaxing in a bath. Overall extremely satisfied and will recommend.
Stayed 1 night in Jun 2024

10/10 Excellent

Pat

Travelled with partner
Liked: Cleanliness, amenities
The restaurant and large bathrooms.
Stayed 6 nights in May 2024

10/10 Excellent

Carlos I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

6/10 Okay

Junko

Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Stayed 1 night in Apr 2024

6/10 Okay

Dan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

NATHAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Mardah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel; exceptional staff
Modern hotel set in a medieval building. Large, airy room; quiet hallways. Exceptionally kind and accommodating staff. We needed to get our laundry done, and the staff saw that it was completed in 12 hours. Nice, nice people. Wonderful location: just a 3-block walk to the old city. Flowering gardens. Beautiful.
Stayed 2 nights in Mar 2024

10/10 Excellent

MICHEL

Stayed 2 nights in Mar 2024

10/10 Excellent

Frederic

Stayed 1 night in Mar 2024