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"Had to ask 3 times for an extra pillow, then received a towel instead! Left luggage with them at 8am which was helpful but then had to wait until 2 to ... " More
3 Mar 2020 by María
Hello Jim , I am sorry we could not give you the room until check in time, and keeping your bags for free was not enough for you.
1 Nov 2019 by María
Sehr geehrter Gast, wir freuen uns, Ihnen mitteilen zu können, dass unser Aufzug nur 2 Tage außer Betrieb war. Wir entschuldigen uns und bedanken uns für Ihre Besorgnis.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A vending machine, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Castropol. Free self parking and valet parking are available. This 3-star Mexico City hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Hotel Castropol offers 80 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
Guests can enjoy cooked-to-order breakfast for a fee.
Maragatos – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
