6/10 Okay
Scott
Travelled with partner
20 Dec 2024
Liked: Cleanliness
We did enjoy our stay at HSF however, we felt pretty cheated in the beginning of our stay. I booked (prepaid) this hotel and selected the Terraza suite for our anniversary trip.
According to their floor plans, the rooms looked pretty spacious and comfortable. The room we were given was anything but spacious/comfortable. This "room" really shouldn't even be rented. It felt more like a break room or large storage closet with a bathroom. The front door was a glass metal gate which the lock was keyed on both sides (pretty unsafe in the event of an emergency.) Size wise, this room is definitely not equipped to hold 2 people comfortably. Either this room was left off of the floor plan options or they are not to scale because I couldn't find this layout on the website. After 2 days in the room, I requested a swap and the hotel accommodated which made the rest of our stay pleasant. But that Terraza "suite" is certainly not a suite and really should be removed from their room portfolio or at the very least rented at a significantly reduced rate.
Some other notes:
-no elevator (hard to find that detail on website)
-not all rooms have A/C
-no room phones, all communication to front desk via What's App or in person
Scott
Stayed 4 nights in Dec 2024