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Hyatt House Mexico City/Santa Fe

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt House Mexico City/Santa Fe

Exterior
Room, 1 King Bed, Accessible (With Shower) | Premium bedding, down duvets, in-room safe, desk
Serves breakfast, lunch and dinner
Billiards
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Room service
  • Pet-friendly
  • Housekeeping

Explore the area

Map
Mexico City
  • Santa Fe Center Mall
    8 min walk
  • Taquearte
    2 min walk
  • Santa Fé Station
    18 min walk
  • Mexico City (MEX-Mexico City Intl.)
    47 min drive

Room options

View all photos for Room, 1 King Bed, Accessible (With Shower)

Room, 1 King Bed, Accessible (With Shower) | Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible (With Shower)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (with Shower)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Accessible (with Shower)

  • 58 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Shower, free toiletries, hair dryer, towels

Studio, 1 King Bed with Sofa bed

  • 41 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Balcony

Studio, 1 King Bed with Sofa bed, Balcony | Balcony

Studio, 1 King Bed with Sofa bed, Balcony

  • 41 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

Suite, 1 Bedroom (2 Queen and 1 Sofa Bed) | Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

  • 55 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (1 King and 1 Sofa Bed)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom (1 King and 1 Sofa Bed)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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Front of property

Camino Real Santa Fe

Spa
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (1696)
The price is CHF 87
for 1 night
includes taxes & fees
3 Jan - 4 Jan
Camino Real Santa Fe

About this property

Hyatt House Mexico City/Santa Fe

Hotel with a 24-hour fitness centre, a quick walk to Santa Fe Center Mall
An outdoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business centre and a coffee shop/cafe are on-site.
Hyatt House Mexico City/Santa Fe offers 119 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hyatt House Mexico City/Santa Fe. During your stay, you're just a quick walk from Santa Fe Center Mall. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at H Bar
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Within a 15-minute walk of Santa Fe Center Mall and Teatro Zentrika
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hyatt House Mexico City/Santa Fe offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. The business-friendly Hyatt House Mexico City/Santa Fe also features tour/ticket assistance, coffee/tea in common area, and complimentary newspapers in the lobby. For a fee, parking is available.

This 4-star Mexico City hotel is smoke free.

H Bar – This cocktail bar specialises in international cuisine and serves breakfast, lunch and dinner.
Late-night fare is available from room service (during limited hours).

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 275 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Low-height bed
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities or services will be unavailable from November 21 2024 to November 26 2024 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1500 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: MXN 275 per night
  • Pet fee: MXN 1500 per pet, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt House Mexico City/Santa Fe Hotel
Hyatt House City/Santa

Hyatt House Mexico City/Santa Fe Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 560 out of 852 reviews" "
Rating 8 - Good. 166 out of 852 reviews" "
Rating 6 - Okay. 65 out of 852 reviews" "
Rating 4 - Poor. 28 out of 852 reviews" "
Rating 2 - Terrible. 33 out of 852 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Excellent service.
Stayed 3 nights in Aug 2024

10/10 Excellent

Yamen

Stayed 2 nights in Aug 2024

10/10 Excellent

Maria Del Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the connection to the ABC hospital through the bridge
Stayed 5 nights in Aug 2024

10/10 Excellent

Alejandro, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always feel right at home when I visit this property. A
Stayed 2 nights in Jul 2024

4/10 Poor

Margarita

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Margarita

Stayed 2 nights in Jul 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Jul 2024

10/10 Excellent

SERGIO FRANCISCO

Stayed 1 night in Jul 2024

4/10 Poor

LUIS RAMON

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
El baño olía horrible, la verdad fue molesto por que el olor se salía al cuarto, olor como a coladera, tuve que pagar 275 pesos por el estacionamiento, no se me explicó cómo usarlo y cuando salí y entré no había donde meter el otro boleto, tome un boleto nuevo y me contaron otros 275 pesos un abuso total me voy quejar con profeco además que el personal del estacionamiento en una pésima actitud, muy mala experiencia la verdad.
Stayed 1 night in Jul 2024

10/10 Excellent

Mauricio, El Centro

Stayed 2 nights in Mar 2024

10/10 Excellent

Camilo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and connected to hospital via skybridge
Stayed 2 nights in Jun 2024

6/10 Okay

Bernie

Travelled with family
Room received was not what I paid for. AC down twice during the day and evening and didn't get someone to fix until we callled 10 times. The last day of our stay we had to leave the hotel 3-4 hours earlier than expected because the AC issue.
Stayed 5 nights in Jun 2024

2/10 Terrible

Anna

There was no hot water on the last day. Staff did not care.
Stayed 6 nights in May 2024

2/10 Terrible

Anna

Travelled with family
There was no hot water the last day of my stay. Staff couldn’t care less
Stayed 4 nights in May 2024

10/10 Excellent

juan

Stayed 1 night in May 2024

10/10 Excellent

juan

Stayed 2 nights in May 2024

10/10 Excellent

Jose Luis

Stayed 1 night in May 2024

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Christine

Stayed 4 nights in May 2024

10/10 Excellent

Alonso

Stayed 4 nights in May 2024

10/10 Excellent

Luis Ernesto, Zapopan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024

2/10 Terrible

Rosano

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phone not work due cable doesn’t fit at device. I call the hotel to have room service (food) and they said 20 minutes and arrived after 1h. Soup was could. Girl didn’t bring glass of wine and try to recover. I took the horrible cold soup and my wine appear after 40 minutes. I said to the girl the soup was cloud and she didn’t said nothing just charge the room service. Bad service.
Stayed 4 nights in Apr 2024

10/10 Excellent

Lucila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El check in y check out perfecto y rápido! Todo el personal muy amables. Las instalaciones están bien para la relación precio-calidad. No es un hotel de lujo, pero es demasiado cómodo. Las sábanas y ropa de cama muy limpia. Hay áreas que se pueden mejorar en limpieza y mantenimiento pero nada que impida disfrutar un periodo de descanso. La alberca es muy amplia y limpia! Y climatizada. El desayuno es normal. Huevos al gusto preparados al momento. Lo demás del bufette no es malo ni bueno. Regular. De nuevo, creo que la relación por lo que pagas es muy buena.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chulwoo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

6/10 Okay

Manuel, Guatemala

Stayed 2 nights in Apr 2024