6/10 Okay
Sona
Travelled with family
1 Oct 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was just okay, but we won’t be returning to this hotel. The food options were very limited specially when it came to breakfast and we had to drive out to in the morning. One of the main pools was under construction and despite advertising access to the connected Nobu pool, we weren’t allowed to use it.
The hotel TV wasn’t working initially, and while a technician eventually fixed it, the TV was so outdated that we couldn’t connect our phones, leaving us with only live TV. The minibar fridge was fully stocked with alcoholic drinks, leaving no room for personal items like baby food or milk. Additionally, the water fountain on our floor was broken, and after calling, no one came to fix it, forcing us to get water from the outdoor lobby area every time.
The biggest issue was the lack of privacy in the bathroom. The door wouldn’t close properly, and the frosted glass was almost see-through. Since the bathroom was shared with the sink and shower, this made using it very uncomfortable
Sona
Stayed 3 nights in Sep 2024