8/10 Good
Naje
Travelled with partner
20 Oct 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall amazing property, however there was one bartender that was a bit rude. My girlfriend and I received a couple of the complimentary drinks and sat near the bar since the TVs there had the MLB game on. The bartender made a “jokingly” comment that how are we going to bring drinks over here but not order anything from me. This was very off putting and instead of enjoying our drinks in the beautiful lobby, we did not feel welcome and retreated to our room. Additionally, the hot tub in the pool area was cold, as the water was not getting to temperature. Another guest that was in the hot tub made this same comment that this was not a hot tub. It was slightly colder than the regular pool. I went inside to the bar, as that was the nearest place to find an employee and I was in a towel. I asked politely if there was anyone I can talk to about the temperature of the hot tub and this same bartender made the comment that that is not our job.!She said Im going to need to talk to the front desk cause thats somebody else like maintenance. As I began to walk to the front desk she said nevermind she will call them in a rude tone. The issue was not solved.
Overall, the front desk staff was very helpful, kind, and was able to answer all of my questions from check in to check out and even helping us get shuttle to the airport. Regardless of the rude bartender I would definitely recommend.
Naje
Stayed 1 night in Oct 2024