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CityBlue Creekside Hotel & Suites, Mombasa

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for CityBlue Creekside Hotel & Suites, Mombasa

Outdoor pool, pool loungers
Front of property
Twin Room, Garden View | Minibar, in-room safe, desk, soundproofing
Balcony
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Gym
  • Room service
  • 24/7 front desk

Explore the area

Map
Nyali Road, Tudor Creek, Mombasa, Coast, 82386
  • Mombasa Marine National Park
    3 min drive
  • Sikh Temple
    4 min drive
  • Mombasa Island
    4 min drive
  • Mombasa (MBA-Moi Intl.)
    19 min drive

Room options

View all photos for Deluxe Room, Creek View

Deluxe Room, Creek View | Water view

Deluxe Room, Creek View

  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, soundproofing

Superior Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (with Garden View)

Minibar, in-room safe, desk, soundproofing

Deluxe Room (with Garden View)

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, Garden View

Twin Room, Garden View | Minibar, in-room safe, desk, soundproofing

Twin Room, Garden View

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

CityBlue Creekside Hotel & Suites, Mombasa

Family-friendly hotel with 2 restaurants and 24-hour fitness centre
2 restaurants, an outdoor pool and a 24-hour fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, a business centre and a children's pool.
CityBlue Creekside Hotel & Suites, Mombasa offers 100 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas and includes desks. Plasma televisions come with premium cable channels and pay-per-view films.

Bathrooms include a shower, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at CityBlue Creekside Hotel & Suites, Mombasa. During your stay, you'll be close to Mombasa Marine National Park. Free WiFi in public areas, free self-parking and 2 restaurants are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include supervised childcare, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym and a playground
  • Just a 3-minute drive from Mombasa Marine National Park and a few minutes from Mamba Village
  • Airport shuttle service available for a fee
CityBlue Creekside Hotel & Suites, Mombasa offers its guests a kids' pool, an outdoor pool, and a 24-hour fitness centre. There are 2 restaurants on site. You can enjoy a drink at the pool bar. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and a meeting room. A terrace, barbecue grills, and a garden are also featured at the family-friendly CityBlue Creekside Hotel & Suites, Mombasa. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Mombasa hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
On-site venue – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, French, German, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 12 per person
  • 2 restaurants
  • A poolside bar

Family friendly

  • Children's pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay films
  • Plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 AM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12 per person
  • Airport shuttle fee: USD 30 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
CityBlue Creekside Hotel & Suites, Mombasa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Property is also known as

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CityBlue Creekside Hotel & Suites, Mombasa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 52 out of 139 reviews" "
Rating 8 - Good. 45 out of 139 reviews" "
Rating 6 - Okay. 21 out of 139 reviews" "
Rating 4 - Poor. 12 out of 139 reviews" "
Rating 2 - Terrible. 9 out of 139 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Fauzia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The ocean is polluted , alot of pungent smell around the pool area . Not many food options , no snacks available at tea time . The overall condition is below average .
Stayed 5 nights in Aug 2024

10/10 Excellent

Tehetna

Travelled with group
Liked: Staff & service
I had a good 3 day stay at the hotel. The staff were really nice and very helpful!
Stayed 3 nights in Jul 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
What we liked most about the property was its polite & courteous staff. Specifically, a young lady we met named Maggie. She was the first smile that greeted us as we entered the pool bar area. She was so kind & sweet. Maggie gave us wonderful ideas on things to do, places to go while visiting Mombasa. Her hospitality will be remembered by these Americans! The property is also very clean & the rooms are huge with great amenities.
Stayed 2 nights in Jul 2024

10/10 Excellent

COLLINS

Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Live well in Monbasa
Very nice hotel. Best one I have stayed in in Mombasa. Friendly staff and a good cabana outside with good food
Stayed 2 nights in Jun 2024

8/10 Good

Ahmed Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really awesome staying there with great view
Stayed 10 nights in Jun 2024

8/10 Good

steven

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Service bad
Stayed 5 nights in Jun 2024

2/10 Terrible

Harsha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived around 10 pm after long flight and offered fresh mango juice at front desk which was thirst crunching. After this the horrible experience started when we taken to the room. Next to the room there was you g kids party going on and therefore requested for quieter room as we wanted to have shower and go to bed. After unpacking we found that there was no hot water to have shower which apparently the staff at the front desk was aware but despite we were taken to the room. After reporting the water issue we were asked to move third time. We were told tired to move so told them if we could just have shower in another room instead of moving. That was denied so we stayed in the room and went to bed. When we were sleep the phone rang and it was front desk asking us if we could move. We replied to the caller that we will talk in the morning and which we did to the staff. The manager was not available, the staff tried to contact but he would not answer. The staff gave us the contact card to which he was emailed. So far has not received any response back. We had paid at the time of booking with Expedia.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Business traveller
Stayed 2 nights in Jul 2024

6/10 Okay

Janielle

Travelled with partner
Liked: Staff & service
The hotel is located between Old Town and Nyali which is quite convenient. The room furnishings and ambience is lovely. The only complaint would be the noisy loud bar music coming from the pool bar until late hours and the pillows that are not very comfortable.
Stayed 1 night in Jun 2024

6/10 Okay

Verified traveller

Business traveller
Stayed 2 nights in Jun 2024

10/10 Excellent

Josephus

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at this property. I would recommend you stay here when you visit
Stayed 1 night in May 2024

10/10 Excellent

HCC

Stayed 4 nights in Apr 2024

8/10 Good

F

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Charles

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2024

8/10 Good

Shamshudin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Brenda

Stayed 3 nights in Apr 2024

4/10 Poor

Marvin

Disliked: Property conditions & facilities
No water on nigh, no hot water next 2 days. Breakfast wasn’t great, the one other meal eaten there was “alright” The staff are very generous and friendly and should find jobs at a better property
Stayed 5 nights in Apr 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property overlooking Tudor Creek. Wonderful facilities. Friendly staff. A lovely pool. Very safe.
Stayed 25 nights in Mar 2024

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Best customer service experience so far, Fatma, you’re the best 🙌
Stayed 1 night in Apr 2024

6/10 Okay

SIMON, NAIROBI

Business traveller
Nice place next to highway. The noise from traffic can be high if you get the room in the block facing the highway.
Stayed 1 night in Feb 2024

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and I loved the ambiance. The staff at the reception was amazing
Stayed 1 night in Feb 2024

10/10 Excellent

ugas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have well trained employees wow
Stayed 4 nights in Jan 2024

2/10 Terrible

Mohamed, Pembroke

Disliked: Cleanliness, staff & service, property conditions & facilities
I was over charged and never stayed in the room I paid for . I would never use Expedia again to book anything as you don’t do your homework about properties as they don’t know how to treat their customer.
Stayed 4 nights in Jan 2024

10/10 Excellent

Ugas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am in wheelchair ♿️ and they really treats me like a King the employees and their managers are fantastic. One guy his name was Douglas was really good.
Stayed 1 night in Jan 2024