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Hilton Rose Hall an All-Inclusive Resort

4.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hilton Rose Hall an All-Inclusive Resort

Aerial view
2 outdoor pools, pool cabanas (surcharge), pool umbrellas
6 restaurants, breakfast, lunch, dinner served; Italian cuisine
Suite, Oceanfront (Prime Minister) | Balcony view
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • All-inclusive

Explore the area

Map
Rose Hall, Montego Bay, Saint James, 33126
  • Cinnamon Hill Golf Course
    ‪6 min walk‬
  • The Shoppes at Rose Hall
    ‪13 min walk‬
  • Montego Bay Convention Centre
    ‪14 min walk‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed, Ocean View

View from room

Room, 1 King Bed, Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

View from room

Room, 1 King Bed, Partial Ocean View

  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed

Royal Suite, 1 King Bed | Living room | 48-inch LCD TV with satellite channels, TV, table football

Royal Suite, 1 King Bed

  • 103 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Oceanfront

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 1 King Bed with Sofa bed, Oceanfront

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Mountain View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 1 King Bed, Mountain View

  • 34 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Resort View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 1 King Bed, Resort View

  • 34 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 2 Queen Beds, Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Partial Ocean View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 2 Queen Beds, Partial Ocean View

  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

View from room

Room, 2 Queen Beds

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mountain View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 2 Queen Beds, Mountain View

  • 34 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Resort View

Room, 2 Queen Beds, Resort View | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 2 Queen Beds, Resort View

  • 34 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Prime Minister)

Suite, Oceanfront (Prime Minister) | Living room | 48-inch LCD TV with satellite channels, TV, table football

Suite, Oceanfront (Prime Minister)

  • 206 sq m
  • Ocean view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront (Ocean Front Walk out)

Room, 2 Queen Beds, Oceanfront (Ocean Front Walk out) | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 2 Queen Beds, Oceanfront (Ocean Front Walk out)

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Ocean Front Walk out)

Room, 1 King Bed (Ocean Front Walk out) | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Room, 1 King Bed (Ocean Front Walk out)

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About this property

Hilton Rose Hall an All-Inclusive Resort

Luxury resort on the beach, with 2 outdoor pools
Catch some rays on Hilton Rose Hall an All-Inclusive Resort 's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.
Hilton Rose Hall an All-Inclusive Resort offers 495 accommodations with free minibar items and a safe. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. 48-inch LCD televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Montego Bay resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

A private beach, 4 outdoor tennis courts and a complimentary water park with a lazy river and waterslides are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Radiant Spa has 9 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Hilton Rose Hall an All-Inclusive Resort 's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Jamaica Beaches. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Splash around at the free water park with a lazy river or swim in the 2 outdoor pools
  • Treat yourself to facials, body treatments or body wraps at Radiant Spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, 4 outdoor tennis courts and a 24-hour gym
  • Guests have great things to say about the proximity to the airport and the helpful staff
  • Steps from Jamaica Beaches and 14 minutes on foot from Montego Bay Convention Centre
  • Airport shuttle service available for a fee
Some rates at Hilton Rose Hall an All-Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Hilton Rose Hall an All-Inclusive Resort , you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free. A complete renovation of Hilton Rose Hall an All-Inclusive Resort was completed in June 2021.

Smoking is allowed in designated areas at this 4.5-star Montego Bay resort.

Fresh – This buffet restaurant serves breakfast, lunch and dinner.
Moonstone – This restaurant specialises in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.
Rum Factory – This restaurant specialises in Caribbean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Seaside Bar and Grille – This restaurant specialises in seafood and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Mangoes – This restaurant specialises in American cuisine and only serves lunch. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hilton Rose Hall an All-Inclusive Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Fresh
  • Mangoes
  • Moonstone
  • Rum Factory
  • Seaside Bar and Grille

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • 4 outdoor tennis courts
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Farming classes
  • Fitness classes
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Golf
  • Karaoke
  • Kayaking
  • Lazy river
  • Nightclub
  • Parasailing
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sailing
  • Shopping
  • Snorkelling
  • Table tennis
  • Tennis lessons
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • In-room refrigerator
  • Lazy river
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (14,647 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Children 5 and younger are included when sharing a bed with parents and using existing bedding; the number of children who are included is based on room occupancy limits. Additional fees of USD 75 per child, per night apply to children 6-14 years old and are collected at the property.
Guests must indicate the correct ages of all included children at the time of booking. Fees may apply if the ages of guests checking in vary from the ages indicated at booking.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 2 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (return)
  • Airport shuttle fee per child: USD 10 (return), (from 6 to 14 years old)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hilton Rose Hall an All-Inclusive Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive
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Hilton Rose Hall Resort Spa
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Hilton Rose Hall an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1085 out of 1988 reviews" "
Rating 8 - Good. 491 out of 1988 reviews" "
Rating 6 - Okay. 240 out of 1988 reviews" "
Rating 4 - Poor. 86 out of 1988 reviews" "
Rating 2 - Terrible. 86 out of 1988 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quite nice. We stayed for a week with our two teenagers. Food is what you would typically expect from an all inclusive, so not bad and not great, just ok. We had a cabana all week that was one of the three right by the pools and up agains the beach wall, the spot was amazingly relaxing. The best part was having a butler all week! I have to say that Rueon went out of his way to make sure our vacation was great. He always came to get us lunch at the cabana, booked all of our evening dinners, and made several recommendations from our requests. Rueon was genuinely interested in making sure we were have a great time! Rooms were typical Hilton but nice and clean and the housekeeping staff were awesome and very nice. The lazy river at the water park was great each day for cooling off and relaxing.
Stayed 7 nights in Oct 2024

10/10 Excellent

Ronald

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the trip
Stayed 4 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and kind to us.
Stayed 6 nights in Oct 2024

6/10 Okay

Tali

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time there first time I would give 5 stars but this time seems like they let the whole world enter the hotel during the wknd like some arrangement for local. There was no food and no plates we had to wait for long time until they replace things. At the pool no tubes cause they were holding in them for no reason all day and where super loud. Also my father slipped and the nurse wasn’t kind and we still until today didn’t get our official medical report. We loved it there before but after this tile I am not sure if I will be back
Stayed 4 nights in Oct 2024

10/10 Excellent

Tamieka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 3 nights in Oct 2024

2/10 Terrible

Lissy, Garland

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything except Transportation. I couldnt enjoy 10/23/24 and 10/24/24. I was texting calling about my transportation . i didnot get a reply until evening they agreed to pickup 10.30 am . They didnt showup until 11.30. You people didnt give a direction to them. Finally we took a taxi 11.30 to reach airport. Gave me lot of hard time. why this happened? I trusted Expedia. please answer me.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sharon Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

hend

Liked: Cleanliness, staff & service
The property needs remodeling, also , they need to do a better job cleaning. The room corners and the bathroom are not as clean as I expected them to be.
Stayed 6 nights in Oct 2024

8/10 Good

CHRISTINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked- food options were good and the omelette station was outstanding. Fruit station was great. Room service was great. Food arrived hot Dislikes-staff allowed guests to stretch out on the lobby furniture and take naps like they were home in their personal space. It looked bad 2 days in a row. Keep order and do not be afraid to respectfully correct guest behavior.
Stayed 4 nights in Oct 2024

10/10 Excellent

adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for our honeymoon rent a cabana its worth it
Stayed 5 nights in Oct 2024

10/10 Excellent

LIZETTE, Carteret

Stayed 5 nights in Jun 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly & helpful. The rooms were clean and maid service prompt. There were variety of choices at the buffet and the food was very good.
Stayed 2 nights in Oct 2024

6/10 Okay

Wilmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

8/10 Good

Ramona, Bristol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very limited access.
Stayed 3 nights in Sep 2024

8/10 Good

Nicole R

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to airport. All inclusive so don’t have to worry about much. Check-in process wasn’t too bad but could have been better if more than one person was available at the desk. It took a long time for anyone to answer the phone at guest services. It rang for 5 minutes before someone picked up. That was frustrating but eventually I was able to speak with someone. Food was pretty good. The massage at the spa was incredible. I booked my own excursions but if needed they have a tours desk for assistance. I hope they get the glitch fixed in the system that allows the guests to make reservations for lunch and dinner. It kept saying that I had reached my limit for making reservations for the day when I hadn’t made any at all. It also seemed like the reservations were booked fairly fast. Our only option was the buffet but it was good. The staff was friendly and welcoming so despite a few hiccups it was a great stay.
Stayed 4 nights in Oct 2024

10/10 Excellent

Caitlin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and the vibes were great! Entertainment was enjoyable along with the peaceful beach. Me and my hubby enjoyed our time.
Stayed 2 nights in Oct 2024

10/10 Excellent

Thubelihle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We traveled from Canada for my 40th. It was a beautiful place.... overall we enjoyed. On the bad side those playa collection people wasted our time as we had other things to do and seems to be putting pressure on you to apply. The hotel was ok
Stayed 4 nights in Oct 2024

6/10 Okay

Zahra

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We just got back from the Hilton Rose Hall yesterday. The service was good most times, food was decent, jerk hut and beef patties were the best options but both are hot commodities and you need do wait a little while for it. The rooms and bathrooms are very outdated. Although we asked for an upgrade several months in advance for our wedding anniversary we still received a resort view that overlooks a lower roof that looks broken and construction workers were usually on. Not their fault but it certainly wasn’t a pleasing view. Making dinner reservations were difficult via the QR code and the people who can assist to make them in-person were almost never at their desk. We were were persuaded to join a 1 hour playa club presentation which was fine at first until they got a little pushy and although kept promising it would just take 1 hour it certainly was 2 hours because of an initial 45 min intro that they failed to disclose and felt like a waste of time. They should’ve been more upfront about this since we had our 2 year old with us. And, on the final day we were told a bell hop would come up to assist with our luggage and 30 min later no one showed up and they stopped picking up. All in all it was a good time and we made the best of it but we’ve stayed at better and likely would not return unless they revamp the entire hotel. The youngins who are entertaining have talent!
Stayed 5 nights in Oct 2024

8/10 Good

Tracee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Oct 2024

8/10 Good

Ahiela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Just got back from our 4-night vacation. Overall, it was great. We travelled with our 2-year-old and felt safe and comfortable the entire time. There was a lot to do, see and eat!! The amenities (I.e pool, lazy river, etc.), activities/entertainment and food were amazing and definitely deserve a 5-star review. Unfortunately the rooms (and bathrooms) are dated and could really use a modern upgrade to meet the Hilton name. Kind of felt like we were back in the 90s/00s.
Stayed 4 nights in Oct 2024

10/10 Excellent

TIANYUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Oct 2024

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Just a beautiful property. Would definitely go again and my date and I really enjoyed ourselves.
Stayed 3 nights in Oct 2024