Hilton Rose Hall an All-Inclusive Resort

4.5 star property

Wähle deine Daten, um Preise zu sehen

Photo gallery for Hilton Rose Hall an All-Inclusive Resort

Aerial view
6 restaurants, breakfast, lunch, dinner served; Italian cuisine
Aerial view
Suite, Oceanfront (Prime Minister) | Balcony view
2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • All-inclusive

Explore the area

Map
Rose Hall, Montego Bay, Saint James, 33126
  • Montego Bay Convention Centre
    ‪14 min walk‬
  • Rose Hall Great House
    ‪14 min walk‬
  • Half Moon Golf Course
    ‪4 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪21 min drive‬

Room options

Room, 1 King Bed, Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Partial Ocean View

  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Royal Suite, 1 King Bed

  • 103 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Oceanfront

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Mountain View

  • 34 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Resort View

  • 34 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Partial Ocean View

  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Mountain View

  • 34 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Resort View

  • 34 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Suite, Oceanfront (Prime Minister)

  • 206 sq m
  • Ocean view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

Room, 2 Queen Beds, Oceanfront (Ocean Front Walk out)

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Ocean Front Walk out)

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

About this property

Hilton Rose Hall an All-Inclusive Resort

Luxury resort on the beach, with 2 outdoor pools
Catch some rays on Hilton Rose Hall an All-Inclusive Resort 's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.
Hilton Rose Hall an All-Inclusive Resort offers 495 accommodations with free minibar items and a safe. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. 48-inch LCD televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Montego Bay resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

A private beach, 4 outdoor tennis courts and a complimentary water park with a lazy river and waterslides are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Radiant Spa has 9 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Hilton Rose Hall an All-Inclusive Resort 's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Jamaica Beaches. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Splash around at the free water park with a lazy river or swim in the 2 outdoor pools
  • Treat yourself to Swedish massages, manicures and pedicures or facials at Radiant Spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, 4 outdoor tennis courts and a 24-hour gym
  • Guests have great things to say about the beach and the proximity to the airport
  • Steps from Jamaica Beaches and 14 minutes on foot from Montego Bay Convention Centre
  • Airport shuttle service available for a fee
Some rates at Hilton Rose Hall an All-Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Hilton Rose Hall an All-Inclusive Resort , you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free. A complete renovation of Hilton Rose Hall an All-Inclusive Resort was completed in June 2021.

Smoking is allowed in designated areas at this 4.5-star Montego Bay resort.

Fresh – This buffet restaurant serves breakfast, lunch and dinner.
Moonstone – This restaurant specialises in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.
Rum Factory – This restaurant specialises in Caribbean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Seaside Bar and Grille – This restaurant specialises in seafood and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Mangoes – This restaurant specialises in American cuisine and only serves lunch. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hilton Rose Hall an All-Inclusive Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Fresh
  • Mangoes
  • Moonstone
  • Rum Factory
  • Seaside Bar and Grille

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • 4 outdoor tennis courts
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Farming classes
  • Fitness classes
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Golf
  • Karaoke
  • Kayaking
  • Lazy river
  • Nightclub
  • Parasailing
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sailing
  • Shopping
  • Snorkelling
  • Table tennis
  • Tennis lessons
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • In-room refrigerator
  • Lazy river
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (14,647 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Children 5 and younger are included when sharing a bed with parents and using existing bedding; the number of children who are included is based on room occupancy limits. Additional fees of USD 75 per child, per night apply to children 6-14 years old and are collected at the property.
Guests must indicate the correct ages of all included children at the time of booking. Fees may apply if the ages of guests checking in vary from the ages indicated at booking.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 2 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (return)
  • Airport shuttle fee per child: USD 10 (return), (from 6 to 14 years old)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hilton Rose Hall an All-Inclusive Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive
Rose Hall All Inclusive
Hilton Resort All Inclusive
Hilton Rose Hall
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall Montego Bay
Hilton Rose Hall
Hotel Hilton Rose Hall Resort and Spa Montego Bay
Montego Bay Hilton Rose Hall Resort and Spa Hotel
Hotel Hilton Rose Hall Resort and Spa
Hilton Rose Hall Resort and Spa Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort
Hilton Rose Hall Montego Bay
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall Resort All Inclusive
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall Resort All Inclusive
Hotel Hilton Rose Hall Resort and Spa – All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort Spa
Hilton Rose Hall All Inclusive
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort Spa
Hilton Rose Hall Resort Spa – All Inclusive
Hilton Rose Hall All Inclusive

Hilton Rose Hall an All-Inclusive Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1088 out of 2006 reviews
Rating 8 - Good. 498 out of 2006 reviews
Rating 6 - Okay. 241 out of 2006 reviews
Rating 4 - Poor. 90 out of 2006 reviews
Rating 2 - Terrible. 89 out of 2006 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Latasha

Travelled with family and small children
Disliked: Property conditions & facilities
Day 1 Arrival 3pm majority of the food was gone. There was a 20 min wait for pizza and they would only give you 2-3 slices TOTAL(it was 3 adults & 1 child), mind you the slices was the size of cheese bread sticks. The restaurants that required reservations were all booked for the entire 3 day stay except one restaurant which we couldn’t eat due to allergies. Dinner at the buffet didn’t have much of a selection, nasty. So we ordered room service for a fee of $10. Let’s not forget the lobby and walk areas had multiple buckets because the ceilings was leaking. Day 2 Now at breakfast which is majority pork, when I asked for them to place the turkey sausage (only other meat to chose from) on the grill he told me No, I had to go ask another employee to do it, now remember this ALL INCLUSIVE. It’s lunch time now 1pm, everything we ordered “they had no more of” BEEF PATTIES, NUGGETS, and the cheeseburger took 40 mins! The only thing good about this resort is housekeeping(very attentive) and some of the bartenders Josiah & Smiley! Day 3 & 4 Could not get reservations at the Rum factory no matter what each morning it said it was booked and of course when we went to get pizza it was 30 minutes wait time, no nuggets for the kids! The amount of stray cats running away is insane Safe to say I will not be returning here again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Natalie

Stayed 3 nights in Sep 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

4/10 Poor

Sara Y

Disliked: Cleanliness
Stayed 5 nights in Nov 2024

4/10 Poor

Debra

Stayed 5 nights in Nov 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everyone was super nice and welcoming. We had an exceptional time, except for the AC that did not work properly which was not as cold as we'd hoped. Buffet was excellent and they had several other restaurants that were also great but need reservations. Location was also good as it was close to the airport. Love the pools as well. We had an amazing time and would come back.
Stayed 6 nights in Nov 2024

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Faith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was absolutely exceptional. Imani who checked me in went above and beyond to accommodate my allergy. And chef Pete took extraordinary care. Many thanks to both!
Stayed 1 night in Dec 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was accomdating.
Stayed 4 nights in Nov 2024

6/10 Okay

Amrit N, Bishop

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I liked the private clean beach access. Staff were generally friendly although, several of them need training on etiquette. Because the facility is dated, it did not feel clean or tidy. With only 3 dining facilities, there was not not enough choices- more restaurant choices please. Since the resort is far from local shopping and viewing an organized transport to town should fill this gap.
Stayed 6 nights in Nov 2024

10/10 Excellent

Bholanauth

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good staff was very nice and room service was very good. And room was very clean
Stayed 4 nights in Nov 2024

4/10 Poor

Lynn

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I really expected more from a Hilton hotel. This trip was for my 50th birthday and ended up as a huge disappointment. The grounds were pretty and for the most part it was clean, but leaks everywhere to the point where the ceiling in a high traffic area fell in by the end of our stay. Their restaurant booking system was broken and when we inquired with the concierge she said she knew, but didn’t seem interested in helping to fix it. The rooms were noisy, in no way soundproof like a typical hotel. We spoke to other guests who had stayed there last year at the same time and they said it was great. Nothing like it is now. There are surcharges for room service, no shuttle to town like there used to be, pricing for the steakhouse doubled. Just seems like they are trying to nickel and dime you while not providing excellent conditions or service. Bartenders are nice and drinks were good. Food is typical resort food. Not spectacular but not terrible. If you want anything from the Jerk Hit go early. They frequently ran out. Don’t stay at this hotel it’s not worth it.
Stayed 5 nights in Nov 2024

10/10 Excellent

Brian

Stayed 3 nights in Nov 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! The food is amazing!
Stayed 4 nights in Nov 2024

10/10 Excellent

Shelly L

Stayed 4 nights in Sep 2024

6/10 Okay

Sashikanth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The AC in the room was leaking. Had to call the technician for 3 out of 5 nights we stayed and he would mop it with towels. And the leaks are a common sight across the property. The Coffee shop and the gym had huge buckets and towels as a kind of a permanent install to catch the leaks. The Vegetarian options at lunch and dinner buffet were much limited (and not very many kid friendly options) when compared to our Hilton Cancun experience last year. The pools and the drink bars were great.
Stayed 4 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Thanksgiving Stay
The weather was rainy on our check-in day. Upon our arrival, the hotel building was leaking in many places. There were several beach towels, buckets, and yellow cones throughout the building, catching several leaks between the coffee shop, first-floor ceiling (near the elevators), and leading down the main stairwell. Unfortunately, throughout our 5-night stay, the building continued to leak. Stepping over wet beach towels and dripping ceilings wasn't a pleasant sight to access first-floor elevators. The service and the staff were good. The food selection was overall good. The cleanliness of the hotel rooms was good.
Stayed 5 nights in Nov 2024

8/10 Good

Alejandro

Travelled with family
Liked: Staff & service, amenities
This is my second year in a row that we stay at this all inclusive. Staff is second to none and truly go out of their way to make everything perfect. The restaurants are included and the food is amazing. The swim up bar and staff like Aston and Nicardo are the best. The kids enjoyed the pool, lazy river and slides very much. With that said the hotel needs some serious upgrades. This time there were leaks all over the inside of the property. Water caution signs everywhere. One of the elevators was down all week and made getting down from the seventh floor impossible. I will return if the upgrades and repairs are complete. If not it’s a shame. Thank you.
Stayed 4 nights in Nov 2024

8/10 Good

Ida

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I always stay at this resort because it is clean, friendly, and it offers a waterpark on property. Love it.
Stayed 5 nights in Nov 2024

2/10 Terrible

Kekana

Disliked: Cleanliness, property conditions & facilities
The service wasn’t personalized seems like you had to asking staff to assist you etc after being there for six days it was rough at time even with housekeeping not checking to make sure they had a working iron in the room I really think they need to work on customer service and getting requests done in a timely manner concierge was no help with my suitcases I had to put them in the taxi myself they were more concerned with getting the hand band off my hand
Stayed 6 nights in Nov 2024

10/10 Excellent

Juliet Lasher, richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

6/10 Okay

Xavier

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For this to be an Hilton property it’s not holding up to its standards. This resort is very outdated. It had 2 elevators with only 1 working to get to your room which is terrible ! I would not stay there again. Good staff but the resort conditions is not so good. I give this resort 3 stars at best ! Not worth your money.
Stayed 3 nights in Nov 2024

2/10 Terrible

Lilian, Kennesaw

I did not get to stay at this hotel. My son ended up catching pneumonia a week before the trip and had to be hospitalized for 6 days. I reached out to the hotel (didn’t get anyone and wasted an international call twice) and Expedia. Expedia even called the hotel and was unable to reach someone. Expedia asked me to call back but when I called back I didn’t even get a human being. This is sad because as a Hilton honors member I expected something better than the little I got trying to make changes to this reservation. Money down the drain. I’ll make sure not to book this hotel next time I go back to Jamaica.
Stayed 3 nights in Nov 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Taxis are expensive to get around town.
Stayed 4 nights in Nov 2024