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Portola Hotel & Spa at Monterey Bay

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Portola Hotel & Spa at Monterey Bay

Lobby
Terrace/patio
Property entrance
2 restaurants, breakfast served
2 restaurants, breakfast served

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Spa
  • 24/7 front desk
  • Gym
  • Breakfast available

Explore the area

Map
Two Portola Plaza, Monterey, CA, 93940
  • Monterey Convention Center
    1 min walk
  • Cibo Ristorante Italiano
    1 min walk
  • Monterey Transit Plaza
    6 min walk
  • Monterey, CA (MRY-Monterey Peninsula)
    10 min drive

Room options

View all photos for Room, 2 Queen Beds, Accessible (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible (Portola)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Harbour View (Partial)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Harbour View (Partial)

  • Harbour view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Courtyard)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Portola)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Portola Room Two Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Portola Room Two Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Partial Harbor View)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Partial Harbor View)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Harbour View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Harbour View

  • 32 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Partial Harbor View)

View from room

Room, 1 King Bed (Partial Harbor View)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Run of House

Premium bedding, pillow-top beds, in-room safe, desk

Run of House

  • 32 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Room, 1 King Bed (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Courtyard)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Courtyard)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Harbour View (Partial)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Harbour View (Partial)

  • Harbour view
  • Sleeps 3
  • 1 King Bed

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About this property

Portola Hotel & Spa at Monterey Bay

Pet-friendly resort connected to the convention centre in Monterey with 2 restaurants
This smoke-free resort features 2 restaurants, a full-service spa and an outdoor pool. Additionally, 2 bars/lounges, a fitness centre and WiFi in public areas are on-site. Housekeeping is available on request.
Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, dressing gowns, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the resort include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include massages.
Our customers tell us that they can't get enough of the comfortable beds at Portola Hotel & Spa at Monterey Bay. During your stay, you'll be connected to the convention centre and just a quick walk from Fisherman's Wharf. You'll find features such as 2 restaurants, 2 bars and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and bicycles to rent
  • Guests really like the accommodation for the cleanliness, spaciousness and comfy beds
  • Just a 4-minute walk from Fisherman's Wharf and 15 minutes on foot from Cannery Row
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Portola Hotel & Spa at Monterey Bay offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have WiFi for a fee.

Spa services, a terrace, and a vending machine are also featured at the business-friendly Portola Hotel & Spa at Monterey Bay. Parking is available for a fee. A complete renovation of Portola Hotel & Spa at Monterey Bay was completed in December 2020.

This 4-star Monterey resort is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
Jacks Monterey – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Peter B's Brewpub – This restaurant only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open selected days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured parking on site (USD 25.55 per night; includes in/out privileges)
  • Secured valet parking on site (USD 31.36 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 8 to 20 for adults and USD 5 to 10 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Jacks Monterey
  • Peter B's Brewpub

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • 9 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 58.18 per accommodation, per night (maximum USD 150 per stay), plus a deposit of USD 58.18 per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 58.18 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults and USD 5 to 10 for children
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self-parking fee: USD 25.55 per night (in/out privileges)
  • Valet parking fee: USD 31.36 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation, per night (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.18 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Portola Hotel & Spa at Monterey Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1536 out of 2400 reviews" "
Rating 8 - Good. 475 out of 2400 reviews" "
Rating 6 - Okay. 235 out of 2400 reviews" "
Rating 4 - Poor. 88 out of 2400 reviews" "
Rating 2 - Terrible. 66 out of 2400 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Michelle, San Rafael

Disliked: Cleanliness, staff & service
I did not like that I did not get room cleaning each night we stayed there, isn't that a service you pay for at a hotel without having to ask?
Stayed 3 nights in Sep 2024

10/10 Excellent

Calvin

Stayed 2 nights in Sep 2024

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel. Clean property Beautiful lobby. Fastest elevators in the business.
Stayed 3 nights in Sep 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazon stay,close to everything
Stayed 1 night in Sep 2024

10/10 Excellent

Joe

Room size, location, cleanliness and friendly and helpful staff
Stayed 1 night in Sep 2024

10/10 Excellent

Jenell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Nathan

Stayed 1 night in Aug 2024

6/10 Okay

Vivian

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Great location; terrible pillows/bed/noisy AC
Very convenient to Fisherman’s Wharf and next to Convention center. Hotel lobby is beautiful and there are many food options in the immediate vicinity including a Jack’s American restaurant and a branch of the Carmel Bakery downstairs. The hotel itself is a bit dated but has had some renovation. My complaint is that the beds are mushy and lopsided, as if they threw some sort of bed pad on top of older mattresses. The pillows are the chopped foam type and are very hot to sleep on. I turned the AC on and it does work but the room AC unit is so old and noisy I had to turn it off just to be able to sleep. I wish I had figured out that the patio door has a screen door —I would have slept with the patio door open but there is a lot of street noise due to the volume of tourists. Please improve bed, pillows and AC units!
Stayed 1 night in Sep 2024

10/10 Excellent

Nathan, Modesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Ava

We had an amazing stay and will absolutely come back!
Stayed 2 nights in Sep 2024

6/10 Okay

tzuyi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Dinning experience in the hotel from Jack was not good . Expensive but the food I will give 2 stars rating. On top of it the waiter was not good and the receptionist arranged a family with 2 toddlers sitting next to us and they were screaming the entire time. It was horrible .
Stayed 1 night in Sep 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Sep 2024

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent four night stay. Room was clean and well appointed, staff were helpful and friendly, and the hotel was a short walk both to downtown Monterey and Fisherman’s Wharf. And we really appreciated that the hotel was pet friendly — our dog enjoyed the stay as well.
Stayed 4 nights in Sep 2024

10/10 Excellent

Andrew, Cham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Large room.
Stayed 3 nights in Sep 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 2 nights in Sep 2024

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Great spot, super close popular areas.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ramin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Sep 2024

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great location
Stayed 2 nights in Sep 2024

10/10 Excellent

Abdel-Rahman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, updated rooms and excellent service!
Stayed 1 night in Sep 2024

10/10 Excellent

AMOL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Bob

Travelled with family
Liked: Amenities
Friendly and knowledgeable staff
Stayed 2 nights in Aug 2024

8/10 Good

MARILU

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Pool
Not amazing. Pool , small and only 4ft. Could not swim. Only good for kids
Stayed 1 night in Sep 2024

10/10 Excellent

Twanisha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service!
Stayed 1 night in Sep 2024

6/10 Okay

Kyla

Stayed 3 nights in Sep 2024