Crystal Palace Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Room options

View all photos for Twin Room

Twin Room | Minibar, in-room safe, desk, soundproofing

Twin Room

  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, soundproofing

Superior Double Room

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, soundproofing

Junior Suite

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, desk, soundproofing

Standard Double Room

  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Triple

Standard Triple | Minibar, in-room safe, desk, soundproofing

Standard Triple

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Crystal Palace Hotel

Hotel with a fitness centre, a quick walk to Artisan Market
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and self parking.
Crystal Palace Hotel offers 59 air-conditioned accommodations with minibars and a safe. 30-inch LCD televisions come with cable channels. Bathrooms include baths or showers with a deep soaking bath, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Crystal Palace Hotel, you're just a quick walk from Fountain of Locks. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and bicycles to rent
  • Just a 4-minute walk from Artisan Market and 6 minutes on foot from Contemporary Art Museum
  • Local-area shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Crystal Palace Hotel. For a fee, parking is available.

This 3.5-star Montevideo hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Covered parking on site (USD 12 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 9 for adults and USD 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 10 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 30-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crystal Palace Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property from 15 November to the day after Easter: Uruguay value-added tax (10%). Nonresident travellers who present a valid passport and tourist visa may be exempt from value-added tax (10%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 9 for adults and from USD 9 for children
  • Covered self-parking fee: USD 12 per day
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Crystal Palace Hotel Montevideo
Crystal Palace Montevideo
Crystal Palace Hotel Hotel
Crystal Palace Hotel Montevideo
Crystal Palace Hotel Hotel Montevideo

Crystal Palace Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 64 out of 201 reviews" "
Rating 8 - Good. 95 out of 201 reviews" "
Rating 6 - Okay. 26 out of 201 reviews" "
Rating 4 - Poor. 11 out of 201 reviews" "
Rating 2 - Terrible. 5 out of 201 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to walk to the coast or old town center, or take a bus anywhere else. Staff were very friendly and helpful. The hotel offers a convenient and quick laundry service. The room was comfortable and clean although it was on the smaller side. Breakfast included a variety of food options and was reasonably priced (it was included with some reservations but not mine). Overall I had a great experience.
Stayed 7 nights in Mar 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Badly aged hotel. Disappointed.
We thought it was a 4 star hotel, but in reality, it's like a 2.5 star property. First of all, all the facilities are outdated, with only one elevator working when we stayed. The walls are full of cracks, and they don't even provide a single complimentary water bottles to a customer, which I've never seen in my life in a "4 star" hotel. Being inside this aged hotel is quite depressing as well. The only good thing about this hotel was the centric location, but that's it, quite disppotining experience.
Stayed 1 night in Feb 2023

4/10 Poor

Marcos

Stayed 3 nights in Nov 2022

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Great location , horrible staff
The location is great , the value is excellent, rates are probably very low because of the pandemic , all the staff aside from housekeeping, could use a class on “ hospitality business 101 “ there were times I thought I was invisible , they either ignore you , or they are just rude …. Room was ok and for this price I don’t complaint the only problem the bathroom sink didn’t have a p trap and every night had to plug the sink , to avoid sleep with sewer odor …come on a simple cheap fix ….
Stayed 7 nights in Dec 2021

10/10 Excellent

Melvin

Good
Stayed 1 night in Nov 2021

6/10 Okay

Martha, Elmhurst, NY

Travelled with partner
Property looks well kept and clean. However, the room could have a more detailed maintenance.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hallway, main entrance. Large entrance with big sofa and water come down.
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019

4/10 Poor

Roe, New Jersey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms need to be updated.The bathroom smelled of urine. The carpet in the room and hallway smelled. The bathroom door handle was loose. The hotel lobby and where they had the buffet breakfast were the only yhings that looked updated. The staff was not friendly or welcoming at all.
Stayed 3 nights in Nov 2018

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Great Service!
It is a great location walking distance to many museums, the old Montevideo and restaurant. Service was great, Maid derive outstanding. Comfortable bed and pillows. Nice diverse breakfast.
Stayed 2 nights in Oct 2018

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great service
They are very helpful at the desk and held our luggage so we could go on an overnight to Colonia. They told us we’re to get a plug so we could plug in our phone and are very pleasant to deal with.
Stayed 1 night in Oct 2018

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great service
Breakfast was nice lots of fruit and sweet breads.
Stayed 2 nights in Oct 2018

10/10 Excellent

Monica, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, perfect location, great staff,acceptable breakfast. and good hygiene
Stayed 5 nights in Jul 2018

8/10 Good

asoccecua@hotma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with the staff abd services.
Stayed 6 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Stayed 6 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was nice overall. Excellent location. Staff was super helpful and always available to help as we needed.
Stayed 3 nights in Mar 2018

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great and friendly . The breakfast buffet was great and offering , eggs, French toast and Mini Pancakes .

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Very Average Hotel
I wouldn't recommend this hotel.
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
good location and fairly pricing. breakfast was good
Stayed 1 night in Oct 2017

10/10 Excellent

jorge, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to everything.will go back again
Excellent breakfast buffett. Very friendly staff. They have no problem adding another bed in our room

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort

6/10 Okay

Ed, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean but quick shower
shower ran out of water had to hurry and finish like it was on a timer. Also I was running behind and called to get a one hour late checkout at noon and the were going to charge me $30.00