4/10 Poor
Titilua
Travelled with family
11 Jan 2026
Disliked: Staff & service
ROOMS ARE OK BUT THE STAFF ARE NO GOOD WHEN MY FIRST DAY OF MY CHECK IN, I WENT INSIDE TO OPEN THE ROOM I'M NOT HAPPY ABOUT THEIR FAMILY ROOM IT'S AT THE BACK,THE REASON IS THE WAY TO THE ROOM IS NO GOOD BECAUSE THEY DID THE SLIDE WAY FOR SUITCASE BUT THEY HAVE ANOTHER LIFT TO THE ROOM.THE REASON THAT I SAID THAT'S I FALL OVER INFRONT OF OTHER ROOMS.I HAD A BROKEN ARM FROM THEIR FROM THAT TIME TILL THE LAST DAY I DIDN'T SEE ANY OF THEM OR THE COUPLE THAT LOOK AFTER THE MOTEL,TO COME AND CHECK ME AND MY KID'S ABOUT MY ARM.NO ONE THAT'S WHY I SAID STAFF ARE NO GOOD.I SPENT 3 HOURS AT FALEOLO AIRPORT ANOTHER 6 HOURS AT MOTOOTUA HOSPITAL,LIKE I HAD NIECE'S TO HELP ME TOOK ME TO MOTOOTUA AND DROPPED ME AT THE MOTEL.PLEASE MY ADVICE IF YOU NEED MONEY BETTER LOOKAFTER PEOPLE NICELY I ALREADY TALKED TO THE OTHER GUY FROM PAGO2 NEED TO FIX THAT CEMENT IT NEEDS TO PUT THE HARD MAT TO LET PEOPLE KNOW THERE IS ANOTHER STEP.EVERYTIME THAT I WENT TO SAMOA OR COME BACK I TO STAY THERE FOR 1 OR 2 NIGHTS.ALSO YOUR BATHTOWELS PLEASE THEY ARE SMALL PLEASE NEEDS 2 ONE FOR HAIR AND FOR THE BODY IF YOU DON'T ORGANISE FACE WASHER,HAND TOWELS AND BATH MAT TOO.YOU DON'T NEED TO WAIT WHEN THE PEOPLE ASK PLEASE THATS THE WAY YOU TREATED PEOPLE.NEED TO CHECK PEOPLE IF THEY NEED SOMETHING ALSO THEIR FOODS THEY PUT FOODS ON THE MENU PAPER BUT WHEN WE ASK TO COOK AND THEY SAID IT'S NOTHING I DON'T KNOW WHY THEY WROTE ON THE MENU BUT IT'S NOTHING PLEASE NEEDS TO BE HONEST TO PEOPLE SOME KID'S THEY ARE SICK
Titilua
Stayed 3 nights in Jan 2026