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Citizen Hotel

3.0 star property

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Photo gallery for Citizen Hotel

Lobby
Lobby
On the beach
Dinner served, sea views
Deluxe Room | Premium bedding, minibar, in-room safe, desk

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Parking included
  • Laundry

Explore the area

Map
960, JUHU TARA ROAD,960 3 1, Mumbai, Maharashtra, 400049
  • Juhu Beach
    ‪1 min walk‬
  • ISKCON Temple
    ‪4 min drive‬
  • U.S. Consulate General
    ‪9 min drive‬
  • Mumbai (BOM-Chhatrapati Shivaji Intl.)
    ‪26 min drive‬

Room options

View all photos for Executive Non AC Room

View from room

Executive Non AC Room

  • Partial ocean view
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sea view
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Executive Room

Executive Room | Premium bedding, minibar, in-room safe, desk

Executive Room

  • Sea view
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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  • Parking included
4.0 out of 5, Very good, (706)
The price is CHF 100
for 1 room
includes taxes & fees
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About this property

Citizen Hotel

Adults-only beach hotel
Guests at this beach hotel will appreciate convenient on-site amenities such as a limo/town car service and complimentary wired Internet access.
Citizen Hotel offers 45 accommodations with minibars and a safe. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Mumbai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is provided on a daily basis.

During your stay at Citizen Hotel, you're just a quick walk from Juhu Beach. You'll find features such as free WiFi in public areas and free valet parking, plus a restaurant.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy ocean views while dining at Bay View
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Juhu Beach and 9 minutes by car from U.S. Consulate General
  • Airport pick-up shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A business centre, a meeting room, and limo/town car service are available.

WiFi and wired Internet are free in public spaces. The business-friendly Citizen Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 3-star Mumbai hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Bay View – Overlooking the ocean, this restaurant only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Sea Side Patio – Overlooking the ocean, this café serves breakfast, lunch and dinner.
24-hour room service is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour airport pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: INR 885 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Bay View
  • Sea Side Patio

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1982
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Renovations and closures

The following facilities or services will be unavailable from March 11 2025 to May 31 2025 (dates subject to change):
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Citizen Hotel

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are available for INR 2000 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 885 per person
  • Airport shuttle fee: INR 1568 per vehicle (maximum occupancy 3)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: INR 2000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Citizen Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Citizen Hotel Mumbai
Citizen Mumbai
Hotel Citizen
Citizen Hotel Hotel
Citizen Hotel Mumbai
Citizen Hotel Hotel Mumbai

Citizen Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 54 out of 221 reviews
Rating 8 - Good. 77 out of 221 reviews
Rating 6 - Okay. 39 out of 221 reviews
Rating 4 - Poor. 30 out of 221 reviews
Rating 2 - Terrible. 21 out of 221 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Natasha Aziz

Liked: Cleanliness
Disliked: Staff & service
The best thing about Citizen Hotel is its location—right by Juhu Beach, with easy access to transport and walks along the shore. The rooms are dated but very clean, with air conditioning and fans. However, the furniture feels old-school. Breakfast was overpriced with limited options, and the staff inside weren’t friendly or helpful—mostly indifferent and rarely smiled. On the other hand, the outside staff, including security, were lovely and always greeted guests warmly. The hotel wasn’t very accommodating, refusing to store bags and hesitating to reheat food since there are no microwaves in the rooms. Overall, decent for location but lacking in service and hospitality.
Stayed 5 nights in Feb 2025

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities
Honestly, the rooms and bathrooms have seen better days. However, and it’s a BIG however, I would definitely stay again. The restaurant, with it’s terrace overlooking the beach is really excellent. Skip the continental options, the Indian food is superb. Also, the staff, and especially the young folk serving in the restaurant are lovely: sweet and helpful. Breakfast, watching the waves roll in on Juhu beach, is a memorable experience.
Stayed 5 nights in Feb 2025

2/10 Terrible

Mohit

Stayed 1 night in Feb 2025

10/10 Excellent

Harinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2025

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in Jan 2025

6/10 Okay

Saraswat

Liked: Staff & service
Disliked: Property conditions & facilities
Average.
Stayed 2 nights in Feb 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
A reasonably priced hotel. Comfortable. Situated on the beach. Rooms a little small but perfectly sufficient. Staff very pleasant and helpful. Short easy walk to street food markets and ordinary restaurants.
Stayed 2 nights in Jan 2025

8/10 Good

Keyur

Liked: Cleanliness, staff & service, room comfort

Beautiful location by the beach

We had a short stay before our flight to Toronto. It is a great location by the beach, in a nice neighborhood. The room was nice and clean with all amenities. The staff was very courteous and helpful. No complaints at all.
Stayed 1 night in Jan 2025

6/10 Okay

Emma

Liked: Cleanliness
It was clean, but apart from the new 'patio' area, it's very dated. It is quiet for Mumbai.
Stayed 1 night in Jan 2025

10/10 Excellent

Kishore

Travelled with family
Perfect for a night stay
Stayed 1 night in Jan 2025

10/10 Excellent

Vanita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

PAYAL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small, but cozy and clean. Right on the beach. Good for couples and or corporate guests.
Stayed 2 nights in Jan 2025

4/10 Poor

Ronald

Disliked: Staff & service, amenities
Rude and unhelpful front desk staff. Low ceilings. Noisy as hell. Construction site next door.
Stayed 2 nights in Jan 2025

2/10 Terrible

Fauzia

Stayed 3 nights in Jan 2025

6/10 Okay

Utpal Kumar

Stayed 3 nights in Dec 2024

4/10 Poor

Vikram

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room condition is very old and poor. need renovation and proper aircirculation . if window need protetction then put some jaali or gril after glass, so that we can have some fresh air. Very humid and AC were not controlling the temperature.
Stayed 2 nights in Dec 2024

6/10 Okay

Erin

Stayed 2 nights in Nov 2024

8/10 Good

Dhiraj

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2024

8/10 Good

Shahid Hussain

Travelled with partner
Liked: Staff & service
Overall very good value. Very friendly staff
Stayed 2 nights in Nov 2024

8/10 Good

Manjima

Liked: Staff & service
Stayed 1 night in Nov 2024

8/10 Good

Omkar

Stayed 1 night in Aug 2024

6/10 Okay

Maureen

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot fault the hotel great location. Nothing too much bother and the whole team where great
Stayed 4 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Citizen Hotel was a great stop for me on the way to the International Airport. The room was very comfortable and I enjoyed the buffet before leaving for the airport. The staff was very helpful.
Stayed 1 night in Oct 2024

10/10 Excellent

Hemant

Business traveller
Liked: Amenities, property conditions & facilities
Good location.
Stayed 1 night in Sep 2024