8/10 Good
Brandon
Travelled with family
27 Sept 2024
Liked: Cleanliness, amenities
This was our 2nd year staying at Bay View, overall we enjoyed our time there. However we did have some issues. The room smelt bad open first entry, we found a box of frozen waffles in one of the cabinets that was the reason. The dish washer seemed to have been leaking for a while and there was water damage on the at the molding on the back of the counter and was also broken off. We had mold on the ceiling about the shower in the master bathroom also, however property maintenance did come to look at and resolve those issues if possible. We ended up deciding to stay an extra day and was told we had to change rooms, which was fine. We were told we would have to pack up and chk out and they would hold our bags till the new room was ready. Well we cleaned the room out as we would to leave and packed everything up on 3 carts to take down to the lobby. 3rd different persons at the front desk told us we should have left in the room until the other room is ready and then he was able to make arrangements for us to stay in the same room. So we had to take all our stuff back up to the same room and had to have new bedding bc we removed ours bc we thought we were changing rooms. I appreciate the 3rd person getting it straight but it caused a lot of headaches that could have been avoided by the first clerk. That all being said again our experience there was still enjoyable and mostly redeemed by the last clerk we talked to. We will most likely be staying again there next year l.
Brandon
Stayed 4 nights in Sep 2024