26 Jan 2019 by Jack
Dear Sir/Madam, Thank you for taking the time to tell us about your experience at the Novotel Nadi. I am sorry that your experience did not meet your expectations, please allow me to express my most sincere apologies. At Novotel Nadi, we strive to provide a superior stay experience for all our guests, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your concerns and prevent any future occurrences. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Jack Work General Manager Novotel Nadi