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Courtyard by Marriott Hakuba

3.0 star property

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Photo gallery for Courtyard by Marriott Hakuba

Exterior
Property amenity
Breakfast, lunch, dinner served; local and international cuisine
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • 24/7 front desk
  • Gym
  • Breakfast available
  • Housekeeping
  • Pet-friendly

Explore the area

Map
2937 Hokujo, Kitaazumi-gun, Hakuba, Nagano, 399-9301
  • Hakuba Valley Ski Area
    ‪1 min walk‬
  • Hakuba Ski Jumping Stadium
    ‪1 min walk‬
  • Hakuba Happo-One Ski Area
    ‪18 min walk‬

Room options

View all photos for Room, 2 Single Beds (Dog Friendly, With Hot-Spring Bath)

Room, 2 Single Beds (Dog Friendly, With Hot-Spring Bath) | Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Single Beds (Dog Friendly, With Hot-Spring Bath)

  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed (Dog Friendly, With Hot-Spring Bath)

Desk, laptop workspace, blackout curtains, free WiFi

Room, 1 King Bed (Dog Friendly, With Hot-Spring Bath)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (Hot Spring)

Room, 2 Single Beds (Hot Spring) | Desk, laptop workspace, blackout curtains, free WiFi

Room, 2 Single Beds (Hot Spring)

  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds

Desk, laptop workspace, blackout curtains, free WiFi

Premium Room, 2 Single Beds

  • 33 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds (Japanese Western)

Deluxe Room, 2 Single Beds (Japanese Western) | Desk, laptop workspace, blackout curtains, free WiFi

Deluxe Room, 2 Single Beds (Japanese Western)

  • 42 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed (Hot Spring)

Desk, laptop workspace, blackout curtains, free WiFi

Premium Room, 1 King Bed (Hot Spring)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds (Japanese Western)

Desk, laptop workspace, blackout curtains, free WiFi

Superior Room, 2 Single Beds (Japanese Western)

  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

Similar properties

Property grounds

Holiday Inn Resort Kuroyon by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, (112)
The price is CHF 134
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Holiday Inn Resort Kuroyon by IHG

About this property

Courtyard by Marriott Hakuba

Hotel with free parking, steps from Hakuba Valley Ski Area
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, a 24-hour front desk and free newspapers are on-site. Housekeeping is available on request.
Courtyard by Marriott Hakuba offers 72 accommodations with a hairdryer and free toiletries. A pillow menu is available. 32-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit and bidets.

This Hakuba hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas.
Our customers tell us that they enjoy the overall property condition at Courtyard by Marriott Hakuba. During your stay, you're just a quick walk from Hakuba Valley Ski Area. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine while dining at DINING and BAR LAVAROCK
  • Full breakfast served daily for a fee
  • Amenities include free newspapers in reception, 2 meeting rooms and conference space
  • On-site recreation includes a 24-hour gym
  • Steps from Hakuba Valley Ski Area and a 4-minute drive from Hakuba Happo-One Ski Area
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. WiFi is free in public spaces. Event space at this hotel measures 1432 square feet (133 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Courtyard by Marriott Hakuba. Self parking is free.

This 3-star Hakuba hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
DINING and BAR LAVAROCK – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,850 for adults and JPY 1,850 for children
  • A restaurant

Restaurants on site

  • DINING and BAR LAVAROCK

Things to do

  • 24-hour gym
  • Ski passes

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,432 square feet of conference space
  • 2 meeting rooms

Outdoors

  • Garden

Spa

  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Transfer shower
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Disposable personal items such as hairbrush, and shower cap are available for a surcharge in the lobby.

Access methods

Staffed front desk

Pets

  • Pets: JPY 5500 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: JPY 150 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 3850 for adults and from JPY 1850 for children
  • Pet fee: JPY 5500 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Japanese futons are provided based on the number of adults in the reservation.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Laforet Club Hotel Happo
Laforet Club Hakuba Happo
Laforet Club Happo
Courtyard Marriott Hakuba Hotel
Courtyard Marriott Hakuba
Hotel Courtyard by Marriott Hakuba Hakuba
Hakuba Courtyard by Marriott Hakuba Hotel
Courtyard by Marriott Hakuba Hakuba
Laforet Club Hotel Hakuba Happo
Courtyard Marriott Hakuba Hotel
Courtyard Marriott Hakuba
Hotel Courtyard by Marriott Hakuba
Courtyard Marriott Hotel
Courtyard Marriott
Laforet Club Hakuba Happo
Courtyard by Marriott Hakuba Hotel
Courtyard by Marriott Hakuba Hakuba
Courtyard by Marriott Hakuba Hotel Hakuba

Courtyard by Marriott Hakuba Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 110 out of 181 reviews
Rating 8 - Good. 49 out of 181 reviews
Rating 6 - Okay. 13 out of 181 reviews
Rating 4 - Poor. 6 out of 181 reviews
Rating 2 - Terrible. 3 out of 181 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Hakuba Marriott! It had a great gym, the in room onsen was perfect after a day on the slopes and the staff were so friendly. It was walkable to the main drag and provides a shuttle to the ski resorts right out front. It was nice to come back and enjoy a drink at the bar after dinner. We cannot wait to stay here again!
Stayed 2 nights in Jan 2024

4/10 Poor

Nicolas

Stayed 3 nights in Feb 2024

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Scott, Huntsville

Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel might be great in the winter, but these green months really make you wonder if it deserves the high marks. The hotel restaurant has a limited menu and portions are less than filling. The “apple pie”consists of uncooked sliced apples, a scoop of ice cream and a toffee cracker. The front desk wanted to be helpful but no one could tell me about what was open in town, the hiking trails in the area, or where I could rent a bike. I know it’s summer, but this was an expensive stay at a shell of a hotel.
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful. Room conditions are great! More variety of Breakfast would be better. The restaurant decor is classic
Stayed 2 nights in Apr 2023

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff welcoming and very helpful. Access to restaurants and ski hire just around the corner. Would happily stay here again. Thank you

8/10 Good

Jay

Stayed 1 night in Dec 2022

4/10 Poor

Troy

Disliked: Staff & service, property conditions & facilities, room comfort
Not good stay
The bathroom floor has a ceramic peace which is very slippery. I fell down 2 times on my back and I started bleeding. The room was very small. Also they made us pay extra taxes which we didn’t know about. The view of the room was on the trash back yard. Not going there again.
Stayed 4 nights in Nov 2022

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific hotel
Lovely clean hotel. Great location near the station and fantastic restaurants. The staff were very, very helpful and spoke English=h well.
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We had a pet friendly room. No desk or western style chair in this room. These were very minor points. It was a very nice hotel
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is amazing!
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Check in is very slow. Receptionist not property trained. Room is clean and modern with hot spring tube.
Stayed 1 night in Jan 2020

8/10 Good

margaret koo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Check in was very slow. So was check out. Room is very clean and they upgraded us to room with hot bath which is much needed. Lots of people in public hot bath after skiing. It’s very expensive we paid 75,000 yen for one night with hot bath. The second night we paid 60,000 yen without hot bath. The price us without breakfast.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 7 nights in Jan 2020

10/10 Excellent

KM, Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful convenient property. However must have more washing machine and commercial powerful dryer as this is ski hotel and EVERYONE wants to dry clothes/gloves/scarf/socks overnight ready for more ski in the morning so big fights over 3 dryers every night!
Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 4 (2ad,2ch) stayed at this hotel mid January for our Ski Trip. The room was spotless and had everything we needed in it. The kids (and adults!) loved the outdoor bath and we did this each night - very relaxing and most nights we seemed to have it to ourselves (the mens anyway). The hotel does a 'free-flow' couple of hours with free drinks and snacks if you don't have your room cleaned that day - we also took advantage of this! We ate twice in the restaurant which was nice, but never had Breakfast (a bit too pricey for me). The hotel is really well located if you drive, and if you don't then its also well positioned on a bunch of different local shuttle routes right to your door! Mastering the shuttle system in Hakuba is a must! Also, if you let the hotel know your arrival from either the Bus or Train station they will pick you up and drop you off in their courtesy shuttle. The staff were friendly and the services was excellent. NOTE that you could not easily walk to the ski jump as there is a river in the way, so shuttles are a must. Very well located for the eating places in Echoland. Vending machines for non-alcoholic AND alcoholic drinks. Ski locker room which left our ski gear warm and dry each morning. We felt this hotel was a great base of operations for Hakuba.
Stayed 6 nights in Jan 2020

10/10 Excellent

Chun Shuang

Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. The in-room onsen is good and we got a lot of use out of it however the room is quite small for a small of four in the premium room.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Hakuba
Really enjoyed the hotel. Especially the room with your own Onsen tub. That was fantastic every day and morning before going out to the slopes. The hotel staff all friendly and helpful but truth is this hotel is difficult to get to the Happo One ski lifts. And the staff really not knowledgable in daily ski conditions or transportation options. They print out a report and can pass you a shuttle schedule but that’s not really helpful. If you ski target is Hakuba 47 your good the shuttle is right out the door. If it Happo one we found ourselves walking 25 minutes. It was just easier. So wish the staff had more insights and skills on the skiing conditions, recommendations and transportation system. The food is ok and expected. Room service menus really limited I think there is a missed opportunity for them to put a chef on this property. But all in all I loved this hotel and would certainly stay again.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has the Onsen options.. privately in the rooms ( we opted for this) as well as a pubic Onsen. Staff however need to be be more informed of the shuttle bus and ski slopes options. Seems very limited with this knowledge. Shuttle bus runs was also in limited we have had to catch a taxi several times which was about $20 per trip.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel, staff needs training
Amazing hotel with excellent facilities. Love the onsen and the size of the room. Beds and futons were very comfortable. However, staff needs more training. When I checked in, I was given a key for an occupied room and had to go to front desk to get another room. Didn’t get an apology from the reception but got an apology from a nice staff from HK who also offered us some drinks and snacks. Room service was very quick though. Hopefully with more training, staff can improve otherwise this hotel is more than perfect!
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Courtyard Marriott, with awesome customer service and location so centrally located. Would highly recommend to others
Stayed 2 nights in Dec 2019

8/10 Good

Cathy, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very new and clean, with both indoor and outdoor Onsen. Walking distance to Main Street, restaurants and base camp. Great service & friendly staff. The breakfast buffet is very expensive.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge, comfortable room, good for 5 pax Great service, very helpful staff Family friendly Close to ski resorts, food options Great value for money
Stayed 5 nights in Dec 2019