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Heri Heights Hotel Apartments, SureStay Collection by BW

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heri Heights Hotel Apartments, SureStay Collection by BW

Outdoor pool
Lunch and dinner served
Premium bedding, down duvets, pillow-top beds, in-room safe
Lunch and dinner served
Full-sized fridge, microwave, stovetop, electric kettle

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Gym
  • Kitchen
  • Laundry

Explore the area

Map
Kolobot Drive, off Arboretum Road, Nairobi
  • Arboretum
    14 min walk
  • Fire Lake Restaurant
    8 min walk
  • Capital Centre
    8 min drive
  • Nairobi (WIL-Wilson)
    17 min drive

Room options

View all photos for Superior Apartment, Multiple Beds, Non Smoking

Superior Apartment, Multiple Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Apartment, Multiple Beds, Non Smoking

  • 13 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds

View all photos for Standard Apartment, 1 Queen Bed, Non Smoking

Standard Apartment, 1 Queen Bed, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Apartment, 1 Queen Bed, Non Smoking

  • 6 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Apartment, 1 Queen Bed, Non Smoking

Deluxe Apartment, 1 Queen Bed, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Apartment, 1 Queen Bed, Non Smoking

  • 6 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Apartment, 1 Queen Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Apartment, 1 Queen Bed, Non Smoking

  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 1 Queen Bed, Non Smoking

32-inch flat-screen TV with cable channels, TV

Standard Apartment, 1 Queen Bed, Non Smoking

  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Queen Beds, Non Smoking

Standard Apartment, 2 Queen Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Apartment, 2 Queen Beds, Non Smoking

  • 11 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Heri Heights Hotel Apartments, SureStay Collection by BW

Hotel with free parking, near Uhuru Park
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Heri Heights Hotel Apartments, SureStay Collection by BW offers 46 accommodations with a safe and complimentary bottles of water. Pillowtop beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with cable channels. Accommodation at this 4-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Nairobi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Heri Heights Hotel Apartments, SureStay Collection by BW, you'll be within walking distance of Uhuru Park. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and a playground
  • Just a 3-minute drive from Uhuru Park and a few minutes from Kenyatta International Convention Centre
  • Airport shuttle service available for a fee
Heri Heights Hotel Apartments, SureStay Collection by BW offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and a meeting room are available. A terrace, barbecue grills, and tour/ticket assistance are also featured at the business-friendly Heri Heights Hotel Apartments, SureStay Collection by BW. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Nairobi hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Palm Cafe – This café serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Palm Cafe

Things to do

  • 24-hour gym
  • Outdoor pool
  • Playground

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dining table
  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Tea bags/instant coffee
  • Toaster

More

  • Desk
  • Dryer
  • Iron/ironing board on request
  • Laptop workspace
  • Laundry detergent
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Heri Heights Hotel Apartments, SureStay Collection by BW

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Airport shuttle fee: USD 35.00 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned
Front desk staff will greet guests on arrival.

We should mention

  • Up to 3 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Heri Heights Serviced Apartments Nairobi
Heri Heights Serviced Apartments
Heri Heights Serviced Nairobi
Heri Heights Serviced
Aparthotel Heri Heights Serviced Apartments Nairobi
Nairobi Heri Heights Serviced Apartments Aparthotel
Aparthotel Heri Heights Serviced Apartments
Heri Heights Serviced Apartments Nairobi
Heri Heights Serviced Nairobi
Heri Heights Serviced
Heri Heights Serviced Apartments
Heri Heights Hotel Apartments SureStay Collection by BW
Heri Heights Hotel Apartments, SureStay Collection by BW Hotel
Heri Heights Hotel Apartments, SureStay Collection by BW Nairobi

Heri Heights Hotel Apartments, SureStay Collection by BW Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 11 out of 41 reviews" "
Rating 8 - Good. 20 out of 41 reviews" "
Rating 6 - Okay. 9 out of 41 reviews" "
Rating 4 - Poor. 1 out of 41 reviews" "
Rating 2 - Terrible. 0 out of 41 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Soumyadeep

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was an excellent stay. The apartments were big and well maintained.
Stayed 1 night in Aug 2024

10/10 Excellent

Elly

Liked: Cleanliness, property conditions & facilities
Amazing. Home away from home.
Stayed 3 nights in Feb 2024

10/10 Excellent

Elly

Liked: Cleanliness, property conditions & facilities
Amazing
Stayed 3 nights in Jan 2024

10/10 Excellent

p

Stayed 1 night in May 2023

8/10 Good

candace

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 1 night in Dec 2022

8/10 Good

candace

Travelled with family
Liked: Room comfort
Good price Great size
This stay was one three-part stay. There were a few challenges with the rooms and with myself, as I traveled with a broken leg. However, the staff was very helpful. They assisted us in every way they could. I would stay here again.
Stayed 6 nights in Dec 2022

6/10 Okay

Richard

Travelled with family
Liked: Room comfort
Could Be Better
Heri Heights is a nice place but the wi-fi is very poor, cleanliness not the best our first night was interrupted by a noise after complaining to the staff this was sorted and our 2nd night was a peaceful.
Stayed 2 nights in Nov 2021

10/10 Excellent

Elly

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place.. the rooms are huge.. I am definitely staying here again.
Stayed 2 nights in Oct 2021

10/10 Excellent

Eric

Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Stayed 1 night in May 2021

10/10 Excellent

david

Liked: Cleanliness, room comfort
Nice place
Stayed 4 nights in Feb 2021

6/10 Okay

Temwa

Business traveller
Quiet and Convinient
It was ok
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nairobi
The room is spacious and very clean, staff are very friendly and helpful.
Stayed 6 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The staff are a gem here and keep this place shining. However, the management needs to pay attention to the maintenance and conveniences offered at similar types of properties to keep this place relevant and competitive. Services are lacking and accommodations just ok, nothing exemplary.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Heri Heights is relaxing, secure and quiet. The location is great for excursion and local travel. However, it falls short for apartment - hotel travelers needs for in house conveniences. The check in experience needs system and process improvement. Eve from the front office was exemplary in facilitating my accommodation despite these gaps. Accommodations are clean and spacious, however, in need of maintenance. The restaurant offerings are ok but there are plenty options nearby.
Stayed 1 night in Aug 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COMFORTABLE CLEAN & RELAXING.
My stay at Heri Heights was very nice polite helpful staff makes it a more relaxed time spent. Although a taxi is required to venture out. I would recommend Heri Heights and am looking for another stay there some time later this year.
Stayed 5 nights in Feb 2018

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heri Heights: Nairobi near town
Heri Heights is close to town, walking there or back through the university of Narobi residences area. The nearby Arboretum has attractive walking paths for a day break too. Cafe for breakfast and other meals means you seek outside options only when you want to. Kitchens are well enough equipped to allow you to self cater, and the hotel offers to shop for you at need. As a rule, meats are tastier but much smaller and tougher cuts than you may expect, and fruits and vegetables are varied and very good. Wireless internet is good and quick, though it can overload when the apartments are all full. Energy saving has upgraded some lighting to LED, with compact fluorescents in most standard bulb fittings. Wardrobe space is generous. Nairobi traffic is justly notorious. Especially at mornings and evenings, expect near gridlock and long travel times around town. You'll be able to get advice on how much time travel will need, if you need to arrive at a certain time.
Stayed 7 nights in Jun 2017

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food was served luke warm and cold, would not eat at the hotel if I was to book again. Other than that every thing else was very good and I would stay there again.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few days at Heri Heights
A pleasant enough stay with no concerns.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool and gym were closed but did not bother to update me before booking or compensate me. The manager really not nice. He did not hear the customer he only wants to be right

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable rooms and hotel
Overall it was good. The decor was nice and the room was very spacious. Staff was super flexible, I had an early check out so they delivered breakfast food the night before. Good apliances in the room. Down side Food at the cafe was bad and it took an hour to be served.

8/10 Good

Eugene, Mangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday at Nairobi
Wonderful stay. Very comfortable and enjoyable

6/10 Okay

Verified traveller

Disliked: Staff & service

8/10 Good

James, Boksburg South Africa

Liked: Cleanliness, property conditions & facilities, room comfort
Great Stay great people
It was very nice, just the night I booked in not everything was explained. like use of gym and pool area. Room door auto lock I locked myself out. Restaurant never always had what was on the menu. The staff was great ever one, and it seem the place is very safe and secure. I would recommend it to anyone.