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Jacaranda Nairobi Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Jacaranda Nairobi Hotel

Garden
Front of property
Standard Room | Memory-foam beds, minibar, in-room safe, desk
Reception
2 restaurants, breakfast, lunch served; local and international cuisine

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Woodvale Grove, Westlands, Nairobi, 00800
  • Sarit Centre
    3 min walk
  • Nairobi Education Centre - Animal Orphanage
    12 min walk
  • Westgate Shopping Mall
    14 min walk
  • Nairobi (WIL-Wilson)
    18 min drive

Room options

View all photos for Twin Room

View from room

Twin Room

  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Memory-foam beds, minibar, in-room safe, desk

Triple Room

  • 23 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room

Standard Room | Memory-foam beds, minibar, in-room safe, desk

Standard Room

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Jacaranda Nairobi Hotel

Family-friendly Nairobi hotel in Highridge with 2 restaurants
2 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Jacaranda Nairobi Hotel offers 128 accommodations with minibars and a safe. Rooms open to balconies. Beds feature memory foam mattresses. Plasma televisions come with premium satellite channels. Bathrooms include dressing gowns, complimentary toiletries and hairdryers.

This Nairobi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
During your stay at Jacaranda Nairobi Hotel, you're just a quick walk from Sarit Centre. You'll find features such as free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine while dining at The Node Restaurant
  • Take a swim in the outdoor pool
  • Indulge with deep-tissue massages, body treatments or reflexology at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Sarit Centre and 14 minutes on foot from Westgate Shopping Mall
Jacaranda Nairobi Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. A children's pool, a sauna, and spa services are also featured at the family-friendly Jacaranda Nairobi Hotel. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Nairobi hotel.

The hotel hosts a free manager's reception daily.
The Node Restaurant – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
24-hour room service is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • The Node Restaurant

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 5 buildings
  • Banquet hall
  • Built in 1964
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property is closed between 5 June and 6 June.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Jacaranda
Hotel Jacaranda Nairobi
Jacaranda Hotel
Jacaranda Hotel Nairobi
Jacaranda Nairobi
Jacaranda Nairobi Hotel
Nairobi Hotel Jacaranda
Nairobi Jacaranda Hotel
Jacaranda Nairobi Hotel Hotel
Jacaranda Nairobi Hotel Nairobi
Jacaranda Nairobi Hotel Hotel Nairobi

Jacaranda Nairobi Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 42 out of 153 reviews" "
Rating 8 - Good. 74 out of 153 reviews" "
Rating 6 - Okay. 23 out of 153 reviews" "
Rating 4 - Poor. 13 out of 153 reviews" "
Rating 2 - Terrible. 1 out of 153 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Imad

Travelled with family
Liked: Cleanliness, staff & service
Very convenient location. Friendly staff. Property needs renovation.
Stayed 2 nights in Aug 2024

4/10 Poor

H.

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Average hotel but we were given a room with no AC. Then sent to a room with a noisy AC. Then sent to a room without twin beds and I slept on a mattress on the floor. Staff are friendly and it’s across the street from a nice mall.
Stayed 2 nights in Jul 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly helpful staff, very clean room, no air con. Enjoyed my stay good value.
Stayed 3 nights in May 2024

10/10 Excellent

Nobuaki

Stayed 2 nights in Apr 2024

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The WiFi system does not work well. They use some sort of system that is easily blocked by anti-virus protection and the only solution is get help from their IT guy. I did not have this problem elsewhere like another hotel or at the airport that all had the open access/no password connection. Secondly, this place is in need of serious remodeling and upgrading - it is thread bear throughout. The closet doors were nearly falling off. It is over priced for the status of the facilities.. The gym has equipment that is old and some do not work like the stationary bikes. The only positive aspect is the garden and pool area
Stayed 5 nights in Mar 2024

10/10 Excellent

Peter

Stayed 1 night in Jan 2024

8/10 Good

NAVIN

Stayed 1 night in Oct 2023

8/10 Good

Richard, San Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A green oasis in a great part of Nairobi. The superior rooms are recently updated and very comfortable. Very nice!
Stayed 2 nights in Sep 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel at a good price.
Stayed 1 night in Aug 2023

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort in the City
Extremely friendly staff, well appointed rooms, in a lovely setting, and great location.
Stayed 4 nights in Jul 2023

8/10 Good

Keeley

Travelled with partner
Liked: Cleanliness, staff & service
We were harassed by beggars when walking around the area at night. While the beggars don't do anything but beg, it gets annoying. Property needs updating. Staff is amazing. The staff makes it worth staying at. Also, being right by the Sarit was so convenient.
Stayed 8 nights in Jul 2023

10/10 Excellent

emma

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for location and faciltities. Great gym, spa and pool, and good selection for breakfast. Great to have a green space, and quiet pieve of nature in the heart of nairobi.
Stayed 3 nights in Jun 2023

8/10 Good

JALAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful
Stayed 7 nights in Jun 2023

10/10 Excellent

JALAL

Stayed 4 nights in May 2023

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warmth in the heart of Nairobi
Ideal location. Friendly staff. Clean and comfortable. Good breakfast.
Stayed 1 night in Mar 2023

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome in the k heart of Nairobi
Welcoming, efficient and friendly. Amazing location.
Stayed 1 night in Mar 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Bala Pratap

Stayed 2 nights in Apr 2022

8/10 Good

LEWIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms needs updating. The bath tub had cracked tiles etc. Buffet breakfast is over priced for customers who do not eat a lot of food for breakfast.
Stayed 3 nights in Mar 2022

10/10 Excellent

ANGELA

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel see you soon
Stayed 7 nights in May 2021

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was the hotel for one night, as I transferred to Nairobi for work. Due to Covid restrictions, most of the hotel was closed/blocked for use, but overall, the room was fine, internet connection good, and had a pleasant stay.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness
nice place, beautiful garden, nice staff. location makes it accessible to great restaurants and shops
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Dec 2019