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La Maison Royale

4.0 star property

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Photo gallery for La Maison Royale

Free self-parking
42-inch flat-screen TV with cable channels, TV, iPod dock
Lobby sitting area
Terrace/patio
View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Bar
  • Breakfast available
  • Room service
  • Gym
  • 24/7 front desk

Explore the area

Map
09, Mogotio Road, off. Muthithi Rd, Westlands, Nairobi, 00620
  • Sarit Centre
    ‪12 min walk‬
  • University of Nairobi
    ‪19 min walk‬
  • United Nations Office at Nairobi
    ‪9 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Double or Twin Room, City View

Standard Double or Twin Room, City View | Premium bedding, pillow-top beds, minibar, in-room safe

Standard Double or Twin Room, City View

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Royal Suite

42-inch flat-screen TV with cable channels, TV, iPod dock

Royal Suite

  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Standard Queen Room

Premium bedding, pillow-top beds, minibar, in-room safe

Standard Queen Room

  • 45 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Bedroom

Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite, 1 Bedroom

  • 45 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Double or Twin Room, 1 Bedroom

Premium bedding, pillow-top beds, minibar, in-room safe

Superior Double or Twin Room, 1 Bedroom

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Similar properties

Exterior

The Crossroads Hotel Westlands

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, (82)
The price is CHF 76
for 1 room
includes taxes & fees
23 Apr - 24 Apr
The Crossroads Hotel Westlands

About this property

La Maison Royale

Family-friendly hotel connected to the convention centre in Nairobi with 2 restaurants
This hotel features 2 restaurants, 3 bars/lounges and a 24-hour health club. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe and coffee/tea in a common area.
La Maison Royale offers 28 air-conditioned accommodations with iPod docking stations and minibars. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Nairobi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.
With your stay at La Maison Royale, you're connected to the convention centre and just a quick walk from Oshwal Religious Centre. Enjoy features like free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy French cuisine at Rendezvous, one of the property's 2 restaurants and 3 bars/lounges
  • Full breakfast served daily for a fee
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym and a playground
  • 9 minutes by car from United Nations Office at Nairobi and 12 minutes from Thika Road Mall
  • Airport, shopping centre and local-area shuttle service available for a fee
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre, a meeting room, and limo/town car service. A 24-hour health club, spa services, and a terrace are also featured at the family-friendly La Maison Royale. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Nairobi hotel.

The hotel hosts a free manager's reception daily.
Rendezvous – This restaurant specialises in French cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.
24-hour room service is available.

Languages

English, French, German, Hindi, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free self parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to 10:00 AM for a fee: USD 20 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Rendezvous

Things to do

  • 24-hour health club
  • Children's club
  • Playground

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Free cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 20 per person
  • Airport shuttle fee: USD 50 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
La Maison Royale offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

Property is also known as

Maison Royale Hotel Nairobi
Maison Royale Hotel
Maison Royale Nairobi
Maison Royale
La Maison Royale Hotel
La Maison Royale Nairobi
La Maison Royale Hotel Nairobi

La Maison Royale Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 111 out of 376 reviews
Rating 8 - Good. 159 out of 376 reviews
Rating 6 - Okay. 62 out of 376 reviews
Rating 4 - Poor. 31 out of 376 reviews
Rating 2 - Terrible. 13 out of 376 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

s

Stayed 1 night in Jan 2025

2/10 Terrible

George

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The worst customer service possible
I stay at this hotel about 20 nights a year. This will be the last time. I accidentally booked the wrong night. Any decent hotel would credit that night to the next stay. But not here. I have been told by the staff I stay here more than any other customer. No free breakfast EVER no aporeciation of any kind. So they kept my money and not only that but I needed a lays checkout snd they refused that as well. I calculate I spend over $2000 USD per year here. It is not the nicest hotel in Nairobi, but it is ok. The restaurant is really bad. Do not get the buffet breakfast. It is not good. I have stayed here a lot so it is clearly in my opinion a good price for the experience. Until you need someone in their hidden management group to take care of a problem. I give it the worst rating possible due to the extreamly poor management. Not due to the staff. They try hard and apologize for their idiot bosses. But those bosses are never willing to talk to a customer. And again I am their most frequent customer. So I’m sure if anything ever goes wrong with your trip they will not help you an any way. Also be sure to book here with Hotels.com if you come it is about 30% less than booking direct. Have a nice time in Kenya. But if you might want to try a different hotel.
Stayed 3 nights in Nov 2024

8/10 Good

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very professional, room service was excellent, dining options convenient,open 24 hours. Great location, close to malls, easy to get transportation to get around. The size of the room was okay for the price. I did not like the fact that they did not have a smart tv in my room, the gym looked crammed , not enough space between the machines. Otherwise, I would recommend the property. Special thanks to all the staff who served me.
Stayed 11 nights in Nov 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Hugh

Business traveller
Disliked: Cleanliness, property conditions & facilities
The hotel tends to be priced attractively, although it is definitely quite worn around the edges. Last time I stayed there I had to change rooms because the AC wasn't working. This has happened to a colleague of mine who stayed there as well. My main issue is that I have found the booking policies of the hotel very frustrating. I stayed there semi-frequently until recently, when I needed to change a booking. I asked at check-in how to amend the booking and was told it was no problem and I should simply come back later to sort it out. I did that and got told I couldn't amend the booking unless I did it through orbitz. I went online to orbitz and it was clear the hotel had elected to not refund any bookings, so orbitz simply directed me to talk to the hotel. I brought this up with the staff who proceeded to give me the runaround and told me to talk to the manager (who seemed to never be around when I was around). It was apparently my responsibility to chase the manager and the manager was not able to get back to me on this issue. Finally, on the day I was checking out, one of the staff members wrote me a 'credit note' stating that I could use it the next time I stayed to the hotel. Next time I stayed at the hotel, I presented the credit note, and was told it meant nothing and that the hotel didn't provide refunds. The funny thing is, I stayed at the hotel very regularly and the hotel was making good money off me. Their refund policy is a massive own goal.
Stayed 3 nights in Mar 2024

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Nice hotel
Stayed 2 nights in Nov 2024

8/10 Good

Alexander

Stayed 1 night in Oct 2024

10/10 Excellent

REGINALD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the price point which I paid. This is great value for the money. This is the second time I stayed at this hotel. Will stay there again. The stafg are pleasant and nice. Again, anyone that complains about this hotel needs to book a $250 night hotel which will meet their needs. You can expect to stay at a three-star hotel and get a five-star accommodation.
Stayed 1 night in Aug 2024

8/10 Good

Ikram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay 1 day the rooms were big and the bed was very comfy
Stayed 1 night in Apr 2024

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Geffry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Ezequiel, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Honestly, we didn’t stay long enough to have a comprehensive experience, they would allow us to make a detail review. Which is stayed for one night, and everything about it was great and convenient.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chukwuma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the rooftop bar and restaurant, but I didn’t so much enjoy the Wi-Fi because of how slow it works.

8/10 Good

Judith Gilman

Stayed 3 nights in Apr 2024

10/10 Excellent

VINCENT

Stayed 3 nights in Apr 2024

2/10 Terrible

Shaheen

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I am giving a bad review for this hotel that I've stayed at multiple times in the past year. This time round I had a very clean and prepared room, with a used condom on the floor. I then got put into a room that had no water. Following that, I tried to reduce my stay due to a fluctuation in my itinerary and while the staff were great they had no ability from management whom I never saw once, and proceeded to charge me the full amount. Absolutely despicable management. Won't ever return.
Stayed 11 nights in Mar 2024

8/10 Good

Modi

Liked: Cleanliness, property conditions & facilities
I like the environment and the cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

Justin

Liked: Staff & service, property conditions & facilities
Congested
Stayed 3 nights in Mar 2024

8/10 Good

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for the price
Very good hotel with an excellent breakfast. The area was fine but I would walk around at night. The restaurant was also good if you don't order the steak. The only complaint that I had was that there was no hot water. It was like warm.
Stayed 1 night in Mar 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Break
Had a nice stay at the hotel, quite area staff very helpful, would be better to have had a smart TV in the room as the reception for normal channels not great.
Stayed 2 nights in Feb 2024

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
unusual shaped building results in unusual shaped hallways and rooms. The best combination of price and living space I have found in the area
Stayed 4 nights in Nov 2023

4/10 Poor

CONOR

Disliked: Staff & service, property conditions & facilities
Not as expected.
Nothing special at all. Expensive pricing for area. Poor service.
Stayed 2 nights in Nov 2023

6/10 Okay

Francis

Travelled with partner
Liked: Cleanliness, staff & service
Nice location, wonderful staff. The property need some updating. Overall, value for money.
Stayed 4 nights in Oct 2023

8/10 Good

Michael, Auburn

Business traveller
Liked: Cleanliness, staff & service
this is the 4th time I and my small 501c medical team has stayed here. Its been 4 years and unfortunately, although hotel is clean, a lot of general upkeep has not been maintained. for instance broken window locks, deteriorating shower door gaskets, soap scum at bottom of shower glass( could easily be removed with a razor scraper) Some room refrigerators work some do not. The staff is great, the breakfast buffet is very good, the rooftop restaurant, bar is a plus although sometimes service is a bit slow. Minor point but The Nation or the Standard in the lobby news rack would be nice. Probably will stay here again.
Stayed 3 nights in Sep 2023