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Best Western Nairobi Upper Hill

3.5 star property
VIP Access

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Photo gallery for Best Western Nairobi Upper Hill

Property grounds
Reception
Front of property
Meeting facility
Standard Room, 2 Single Beds, Non Smoking | In-room safe, desk, free WiFi, bed sheets

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Gym
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
2nd Ngong Avenue, Nairobi
  • Nairobi Hospital
    ‪10 min walk‬
  • Kenyatta International Convention Centre
    ‪3 min drive‬
  • Yaya Centre
    ‪5 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | In-room safe, desk, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Standard Room, 1 Single Bed, Non Smoking

  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

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Front of property

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4.4 out of 5, Excellent, (1001)
The price is CHF 69
for 1 room
includes taxes & fees
5 Apr - 6 Apr
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About this property

Best Western Nairobi Upper Hill

Colonial hotel with 4 restaurants and fitness centre
This smoke-free hotel features 4 restaurants, a fitness centre and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, a conference centre and a business centre.
Best Western Nairobi Upper Hill offers 84 accommodations with a safe and complimentary bottles of water. This Nairobi hotel provides complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is offered on a daily basis and hairdryers can be requested.
Recreational amenities at the hotel include a fitness centre.
During your stay at Best Western Nairobi Upper Hill, you'll be within walking distance of Nairobi Hospital. You'll find features such as free WiFi in public areas and free self-parking, plus 4 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 4 restaurants
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • 10 minutes by car from Nairobi National Park and 11 minutes from United Nations Office at Nairobi
  • Airport pick-up shuttle service available for a fee
There are 4 restaurants on site, along with a nearby snack bar/deli. Public spaces have free WiFi. A 24-hour business centre and 3 meeting rooms are available. Event space at this hotel measures 624 square feet (58 square metres) and includes a conference centre. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Best Western Nairobi Upper Hill. Self parking is free.

This 3.5-star Nairobi hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.
Best Western Nairobi Upper Hill has 4 restaurants on site.
Room service is available.

Languages

English, French, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 15 for adults and USD 8 to 12 for children
  • 4 restaurants
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (624 square foot of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Nairobi Upper Hill

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10 to 15 for adults and USD 8 to 12 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Best Western Nairobi Upper Hill offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Country Lodge Nairobi
Country Nairobi
Town Lodge Upper Hill Nairobi Hotel
Town Lodge Upper Hill Hotel
Town Lodge Upper Hill Nairobi
Town Lodge Upper Hill
Country Hotel Nairobi

Best Western Nairobi Upper Hill Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 126 out of 194 reviews
Rating 8 - Good. 57 out of 194 reviews
Rating 6 - Okay. 8 out of 194 reviews
Rating 4 - Poor. 1 out of 194 reviews
Rating 2 - Terrible. 2 out of 194 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susana

Liked: Cleanliness, amenities
I stayed a few a few days before my departure back home. Nice and cozy. Clean, friendly staff members
Stayed 3 nights in Nov 2024

10/10 Excellent

Cedrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good. Each time I'm in Nairobi, I stay at Best western Upper Hill.
Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great landing place after a busy city tour
Clean, safe and friendly a great start to a Kenyan adventure. The breakfast was tasty and freshly cooked and the rooms, whilst basic had everything you needed. Excellent value.
Stayed 2 nights in Oct 2024

8/10 Good

Gonzalo, Mexico City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. You can use the facilities of the Fairview hotel
Stayed 6 nights in Oct 2024

6/10 Okay

William

Quality has definitely decreased in all categories since the new ownership ! My first stay at upper hill in 2010 was outstanding, been a return customer since, quality of staff always excellent. Prices went up quality went down, end of story !
Stayed 1 night in Oct 2024

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for reasonably priced western hotel in Nairobi. It's attached to the next door Fairview Hotel which is an IHG property and has great amenities like a pool and various dining options. These are necessary as you are advised not to go out at night in Nairobi so you are more or less stuck at the hotel. Room was clean and good sized. Bed linens were of high quality. Cleaning daily. Breakfast was awesome with plenty of options including fruit, yogurt, bakery, cereal, made to order omelettes, and a barista coffee station.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Aug 2024

10/10 Excellent

Andrew

Stayed 1 night in Jul 2024

4/10 Poor

James

Disliked: Staff & service, amenities, property conditions & facilities
There was a bad smell in the bathroom every day from the septic tank even with toilet sit being down all day and night
Stayed 10 nights in Aug 2024

8/10 Good

Andrew

Stayed 4 nights in Jul 2024

10/10 Excellent

Jan

Liked: Amenities
It is a beautiful property with amazingly helpful staff!
Stayed 4 nights in Jul 2024

10/10 Excellent

Jan

Stayed 1 night in Jul 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and helpful. There was also plenty of hot water and a great breakfast!
Stayed 3 nights in Jul 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here has been super friendly and helpful!
Stayed 2 nights in Jul 2024

10/10 Excellent

Musa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel. No dislikes
Stayed 4 nights in Jun 2024

10/10 Excellent

Musa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded my expectations. The rooms were surprisingly big. Very clean and comfortable rooms
Stayed 3 nights in Jul 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean.
Stayed 3 nights in Jul 2024

10/10 Excellent

Kenneth, Davidson

Liked: Cleanliness, staff & service, property conditions & facilities
very helpful and friendly staff, great breakfast, quit, clean rooms, great value for money
Stayed 6 nights in Jun 2024

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
We had an excellent stay at the Nairobi Best Western Upper Hill. From our smooth check-in experience (Pauline is FANTASTIC!), to the cleanliness, and comfort of our room, we were very happy with our Best Western stay. The whole staff is kind and very professional. We look forward to returning!
Stayed 1 night in Jun 2024

10/10 Excellent

Dean, Raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Highly recommended.
Stayed 2 nights in Jun 2024

10/10 Excellent

Dean, Raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorite hotels.
Stayed 5 nights in Jun 2024

6/10 Okay

Daniel

Business traveller
Liked: Staff & service
Not the best
The room and bathroom was very small and there was no air conditioning and the ceiling fan was filthy. The hotel clerk and bellman were very friendly. However, I will probably not stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

JAMES

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was adequate, clean, quiet. Breakfast was very good. Location was convenient to my business meetings and to good restaurants. Good value for money.
Stayed 2 nights in Feb 2024

10/10 Excellent

Grace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place - peaceful amenities like pool shared with Fairview. Good bed, room, and food options.
Stayed 9 nights in Jan 2024