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Hacienda Puerta Del Cielo Ecolodge & Spa

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hacienda Puerta Del Cielo Ecolodge & Spa

Lounge
Terrace/patio
Honeymoon Studio, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Exterior
Outdoor pool, open 7:00 AM to 10:00 PM, pool loungers

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Breakfast included
    Breakfast included
  • Parking included
    Parking included
  • Laundry
    Laundry

Explore the area

Map
Camino de los Bueyes, Nimboja No.2, Nandasmo
  • San Sebastian Church
    12 min drive
  • Mercado Artesanías
    13 min drive
  • El Calvario Church
    15 min drive
  • Managua (MGA-Augusto C. Sandino Intl.)
    58 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Premium Cabin, Terrace, Lagoon View

Premium Cabin, Terrace, Lagoon View | View from room

Premium Cabin, Terrace, Lagoon View

  • 36 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed, Lagoon View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Traditional Room, 1 Queen Bed, Lagoon View

  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, 1 Bedroom, Lake View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Suite, 1 Bedroom, Lake View

  • 58 sq m
  • Lagoon view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Honeymoon Studio, 1 King Bed

Honeymoon Studio, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Honeymoon Studio, 1 King Bed

  • 45 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

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Front of property

El Guayacan Retreat

Pool
Breakfast included
Spa
Parking included
4.8 out of 5, Exceptional, (12)
The price is CHF 130
for 1 night
includes taxes & fees
9 Dec - 10 Dec
El Guayacan Retreat

About this property

Hacienda Puerta Del Cielo Ecolodge & Spa

Lakefront hotel with full-service spa and free breakfast
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free breakfast (local cuisine), free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a poolside bar and massage/treatment rooms.
Hacienda Puerta Del Cielo Ecolodge & Spa offers 10 air-conditioned accommodations with minibars and a safe. Beds feature Egyptian cotton sheets and premium bedding. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

Children aged under 15 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Linda Vista has 1 treatment room. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
During your stay at Hacienda Puerta Del Cielo Ecolodge & Spa, you'll be close to Maria Magdalena Church. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free local cuisine breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at Linda Vista Grille, a theme restaurant with garden views
  • Take a swim in the outdoor pool
  • Indulge with aromatherapy, body wraps or body scrubs at Linda Vista
  • Services include a concierge, tour or ticket assistance and wedding services
  • 12 minutes by car from Maria Magdalena Church and 12 minutes from San Sebastian Church
  • Airport and local-area shuttle service available for a fee
Hacienda Puerta Del Cielo Ecolodge & Spa offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Spa services, a library, and a terrace are also featured at Hacienda Puerta Del Cielo Ecolodge & Spa. An area shuttle within 40 km and an airport shuttle (available 24 hours) are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Nandasmo hotel.

Guests are served a free local cuisine breakfast daily from 7:30 AM to 9:00 AM.
Linda Vista Grille – Overlooking the pool and garden, this theme restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 40 km
  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 9:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Linda Vista Grille

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 floor
  • 9 buildings
  • Banquet hall
  • Built in 2010
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email 72 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 42.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 65 per room (one-way)
  • Airport shuttle fee per child: USD 20 (one-way), (up to 10 years old)
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 42.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher
To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed by contacting the property at least 72 hours before travel on the number on the booking confirmation. Hacienda Puerta Del Cielo Ecolodge & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. The host will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hacienda Puerta Cielo Ecolodge Hotel
Hacienda Puerta Cielo Ecolodge Hotel Masatepe
Hacienda Puerta Cielo Ecolodge Masatepe
Hacienda Puerta Del Cielo Ecolodge Spa
Hacienda Puerta Del Cielo Ecolodge & Spa Hotel
Hacienda Puerta Del Cielo Ecolodge & Spa Nandasmo
Hacienda Puerta Del Cielo Ecolodge & Spa Hotel Nandasmo

Hacienda Puerta Del Cielo Ecolodge & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 42 out of 49 reviews" "
Rating 8 - Good. 3 out of 49 reviews" "
Rating 6 - Okay. 1 out of 49 reviews" "
Rating 4 - Poor. 0 out of 49 reviews" "
Rating 2 - Terrible. 3 out of 49 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Jasser

Liked: Cleanliness, staff & service, property conditions & facilities
Aweson!
Stayed 2 nights in Jan 2024

6/10 Okay

Ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly amazing staff. They really go out of their way to make your trip special
Stayed 4 nights in Sep 2023

10/10 Excellent

Paul R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort, friendly staff
An amazingly beautiful resort with staff that did everything they could to accommodate all of my needs. It had a pool and some of the best views in Nicaragua.
Stayed 1 night in Aug 2022

8/10 Good

Alexander

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Beautiful place, inapt staff; scorpion in bed
The place is small and beautiful, built very well out of good natural materials. The food is simple (chicken, etc) but done very well, tamales at lunch on Saturday were amazing. The attitude of staff was curios. Getting hot water to work required multiple reminders and 40 minutes to solve. You need to specifically ask for it every time you want to use it. The first day the staff refused to clean our room, remarkable as we were the only guests staying. A scorpion climbed into an unmade bed and bit one of us in the middle of the night, which was unpleasant. It took us a while to find the offending creature, hidden in a blanket. Later during the stay a sensible English-speaking manager arrived and things worked better.
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and beautiful views of the Volcano
The staff was amazing! The meals and friendly service made our stay very memorable. The lodge setting was spectacular. We loved our time there!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Have extra money and need rip off experience?
We just finished a 3 night stay this hotel and have some serious concerns regarding the exorbitantly high rate we were charged per night and the value we received, or did not receive for it. Since we want to be fair in reviewing we will start with the good things and then move to our concerns. We would also like to compare this hotel with the Camino Real hotel we stayed in for part of our trip. Camino Real is also a 4 star property in Managua and very conveniently located to the city and airport. Comparing the two, we found Camino Real to be a REALLY good value, with super amenities, outstanding food, all for half the price of the Hacienda full board. So, our advice is to stay at someplace else, and take a day trip to the volcanoes. Anyway, here is our review of the Hacienda. FOOD was not at par with what was promised. after paying more than a 4 figures for full board, we ended up having beans and rice for two out of the three dinners, and were hungry during the lunches. The hotel is in a very remote area, so no restaurants or anything within walking distance left us at the hotel’s mercy and hungry. Even when we used the hotel’s tours, we were not offered lunch for those tours. The room’s amenities are not at par with a 4 star property or worth the pricing. The WiFi was too slow for us to complete any work, which is going to cost us due to backlog of work. No WiFi in the rooms. This is a glorified campsite, not a 4 star hotel

10/10 Excellent

ilo79, geneva, switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous lodges on a cliff
I absolutely loved this place! It really is a little bit of paradise! Wonderful lodges, the view is out of this world- one can actually see the erupting volcano from afar- excellent service, great food and both wfficient and friendly staff. I honestly dont have anything negative to write.Moreover their choice of excursions is perfect- there is something for everyone. I HIGHLY HIGHLY RECCOMEND IT.

10/10 Excellent

Asem, St. John's, NL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice, wonderful people,
I found about the place while searching choices for a stay in Nicaragua. I love to be closer to Nature and away from cities. This place provided all that. It has a breathtaking view over a lake and some amazing peaks. The staff were very helpful and friendly and always ready to take the extra mile to accommodate any plans or requests. JC, the manager, was very friendly and helpful. The organized last minute excursions for me that were really fun and enjoyable. Highly recommended. You won't regret it!

10/10 Excellent

Mark, K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A honeymooners paradise!!!
From beginning to end, the entire stay was wonderful! The view was breathtaking, the room and the resort were perfectly designed, and the meals were excellently prepared. The staff were extremely kind, professional, and knowledgeable and we were grateful for all their hard work. Katherine, Ruth, Ariel, Oscar, and Adrian worked tirelessly throughout our stay to keep the place clean and were always on time with a smile and kind word. The owner, JC, also generously gifted us with a bottle of wine. The masseuse, Blanca, really helped to make my wife very comfortable and we highly recommend her services. All together, they helped make this honeymoon a memorable and fantastic visit we will never forget!! We cannot wait to visit again....

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super for couples
Wonderful place to relax and stay.

10/10 Excellent

Val P.

Liked: Cleanliness, staff & service, room comfort
What an amazing place
Loved the setting, food, beautiful views and sunsets

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular views and staff. Amazing food
a must experience for anyone traveling to masaya. Staff are amazing. Views unbelievable. Perfect place to unwind

10/10 Excellent

holly, alton, il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic with all comforts you need
You cannot go wrong with stay at the Hacienda. The views, the casitas, the staff make for a perfect vacation. You will not want to leave.

10/10 Excellent

Brian and Pat, Old Heathfield, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true Gateway to Heaven
We spent a glorious 3 weeks at Hacienda Puerto del Cielo over Christmas and New Year 2014-15, with its stunning scenery, photographs cannot do it justice, the panoramic view across the National Park to the distant Masaya volcano are so beautiful one can understand why the hotel has been named, “Gateway to Heaven”. Despite the beauty of HPDC, we found the most important and consistently enjoyable aspect of our stay was the staff. The front of house and kitchen staff were delightful, great characters, full of fun and made sure they looked after every need. We stayed in Casa Bela and made friends with a great diversity of people from many walks of life and soon found the humour and bon-homie of like minds. This differentiates the Hacienda from other places we have stayed where one only gets to know a few people. In the evening JC’s bar is a magnet for banter, fun and delightful cocktails after a hard day relaxing or touring. Every trip was a great experience, the folk music evening was very special, we can't understand a previous comment about being embarrassing and feeling compelled to pay; that is a niggardly response, we found it a joyful experience and believe it fundamentally important not to lose Nicaragua’s cultural heritage. Many visitors stayed just a night or two on their way to other destinations, consider a longer stay. HPDC supports the local community.

10/10 Excellent

stressfullllll , M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hacienda Puerta Del Cielo
This place is one of the most beautiful places that we have visit, the staff is beautiful the hacienda is beautiful the food is amazing the views are what your eyes mind heart and body needs to relax; Don Juan Carlos is an exceptional person ; we are planning to enjoy this place again ; and take my family as well . love this place love the people love the food. Thank you love you all :)

10/10 Excellent

Martin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home From Home - Next to a Volcano!
JC and his staff give you the warmest welcomes and make you feel at home at the Hacienda which overlooks a lagoon in the shadow of the Masaya volcano.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Views in a Beautiful Hotel
Stunning view from this beautiful hotel with beautiful cabinas and great staff. Ricardo is particularly good. Meals were usually good but with one very notable exception.

10/10 Excellent

Laura, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Startlingly quiet with extraordinary conversation
The first thing we felt when we arrived was that there was a vacuum of noise. It was incredibly still, with only birds breaking the silence. Next, we were hit with the once in a lifetime view. You would really have to be determined not to relax here. JC and Linda treat hospitality like a dinner party. They create a wonderful atmosphere where everyone gets to know each other. There wasn't anyone at the dinner table of 20 that I wouldn't want to chat with. It was a mix of couples and singles, Brits and Americans, mid-20's to mid-60's. It felt like this out of the way, isolated respite attracted an interesting, unpretentious crowd who enjoyed staying up late, drinking Macua and chatting well into the night. Lovely!

10/10 Excellent

Laurel, Sebastopol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic Experience
Amazing staff, quite rooms, beautiful view, social atmosphere- I'd go back in a heart beat!

10/10 Excellent

Joseph, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing place, great service, and an awesome view
TWe had an awesome stay at the Hacienda. It is on a hill overlooking Masaya Volcano and Lagoon. The roads are a little rough to get there, but it is well worth it. The service was great. Linda helped arrange all the tours, spa treatments, and transfers ahead of time. Leonel was a fantastic tour guide--taking us to Masaya Volcano, Mombacho Volcano, Catarina, Granada, and to Masaya Market. We had the spa package with massage, facials, and a visit in the wood-heated sauna. The massage was honestly one of the best I have had. The rooms were clean, and had AC. The grounds could use some work on the upkeep. The food was good, but I was always left wanting a little more. Overall, would definitely return and take friends and family for a visit to an area often overlooked.

10/10 Excellent

Ryan, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
I chose this resort based on reviews and it did not disappoint what-so-ever. Most people who choose this resort do so because of the reviews and I must say, if you are reading this and debating where to go, this is it! The staff is friendly and hard working, always there to get you another drink, teach you about nicaragua, or learn about wherever you are coming from. The food is all local and made specifically for you, if you like something or don't like something they will go out of their way to get it for you. We asked to have pineapple crepes one morning for breakfast and caught someone coming back in a couple of hours with a crate full of pineapples. They go out of their way to make your trip like you want it. Also, the cooks are AMAZING - I wanted to bring Carla home in my luggage to cook for me at home. haha. And it is all local nicaraguan food so you really get a chance to experience local cuisine. Linda and JC are the owners of the resort and are absolutely wonderful, they brought us out to town at night to see some local dancers and hit up local bars. They also had some dancers come to the resort one night for us. JC also has some amazing stories so if you get the chance to sit down and talk with him, do it. Lionel is the tour guide/manager and he is very knowledgable and friendly. Rooms are clean and have lots of space - recommend getting a casita We did the Masaya volcano tour and Mambacho cloud forest. Both great.