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Ballina Motel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ballina Motel

Premium bedding, down duvets, pillow-top beds, desk
Standard Room, 1 Bedroom | Premium bedding, down duvets, pillow-top beds, desk
Standard Studio | Private kitchenette | Fridge, microwave, coffee/tea maker, electric kettle
Exterior
Standard Studio | Private kitchenette | Fridge, microwave, coffee/tea maker, electric kettle

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Laundry
    Laundry

Explore the area

Map
393 Gloucester Street, Napier, 4112
  • Eastern Institute of Technology
    9 min walk
  • Pettigrew Green Arena
    11 min walk
  • Church Road Winery
    3 min drive
  • Napier (NPE-Hawke's Bay)
    12 min drive

Room options

View all photos for Standard Studio

Premium bedding, down duvets, pillow-top beds, desk

Standard Studio

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio

Premium bedding, down duvets, pillow-top beds, desk

Executive Studio

  • 31 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom | Premium bedding, down duvets, pillow-top beds, desk

Standard Room, 1 Bedroom

  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Executive Room, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, desk

Executive Room, 1 Bedroom

  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Beds OR 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, desk

Suite, 2 Bedrooms

  • 54 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed OR 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

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About this property

Ballina Motel

Family-friendly Napier motel connected to a shopping centre, a quick walk to Eastern Institute of Technology
Concierge services, dry cleaning and laundry facilities are available at this motel. Free WiFi in public areas and free self parking are also provided. Additionally, a computer station, express check-in and free newspapers are on-site.
Ballina Motel offers 16 accommodations with washers/dryers and DVD players. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. 32-cm LED televisions come with premium satellite channels. Accommodation at this 4-star motel has kitchenettes with fridges, microwaves and coffee/tea makers. Bathrooms include a hydromassage showerhead, dressing gowns, designer toiletries and complimentary toiletries.

This Napier motel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Ballina Motel. During your stay, you'll be connected to a shopping centre and just a quick walk from Eastern Institute of Technology. Features include free WiFi in public areas and free self-parking, plus dry cleaning service.
  • Free WiFi and wired Internet
  • Free self-parking
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes bicycles to rent
  • Within a 15-minute walk of Eastern Institute of Technology and Pettigrew Green Arena
Ballina Motel offers its guests barbecue grills, tour/ticket assistance, and concierge services. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The family-friendly Ballina Motel also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Self parking is free.

Smoking is allowed in designated areas at this 4-star Napier motel.

Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • DVD player
  • In-room babysitting
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Towels provided

Entertainment

  • 32-cm LED TV with premium satellite channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: NZD 50

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 5:00 PM) and Saturday - Sunday (8 AM - 5:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35.00 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: NZD 50 (subject to availability)
  • Rollaway bed fee: NZD 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ballina Motel
Best Western Ballina Motel
Best Western Ballina Motel Napier
Best Western Ballina Napier
Motel Ballina
Ballina Motel Napier
Ballina Napier
Ballina Motel Motel
Ballina Motel Napier
Ballina Motel Motel Napier

Ballina Motel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 187 out of 356 reviews" "
Rating 8 - Good. 117 out of 356 reviews" "
Rating 6 - Okay. 31 out of 356 reviews" "
Rating 4 - Poor. 16 out of 356 reviews" "
Rating 2 - Terrible. 5 out of 356 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Good sized room.
Stayed 1 night in Aug 2024

2/10 Terrible

Erin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Dave

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was rundown for the price of it
Stayed 1 night in Jul 2024

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager is amazing
Stayed 2 nights in Jul 2024

10/10 Excellent

Mika

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful clean room, great staff service, friendly and pleasant. Perfect for a business stay.
Stayed 1 night in Jun 2024

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for your hospitality
Nice tidy unit. Well equipped. Comfortable bed, great shower.
Stayed 1 night in Jun 2024

10/10 Excellent

Fiafiaga

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Toni

Liked: Staff & service, amenities
The rooms are a bit dated, however very clean, warm, plenty of towels, pillows and extra blankets. The lady one reception was wonderful!
Stayed 1 night in Jun 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent for my needs. Easy entry, prompt contact. Close to the Gloucester Court, pub grub is excellent. Close to shopping areas. Rooms are clean and welcoming. My preferred place to stay when visiting home.
Stayed 2 nights in Jun 2024

8/10 Good

Enoch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from the fridge being noisy it was perfect. Great spacious room and facilities.
Stayed 1 night in Jun 2024

10/10 Excellent

Cameron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Susan

Stayed 2 nights in May 2024

10/10 Excellent

Mike

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, great bed, shower and full selection of sky 50 channels. We were in Napier for business and enjoyed doming back for our 2nd stay
Stayed 3 nights in May 2024

10/10 Excellent

Les

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic service from the receptionist when we checked in on friday pm 18th May,and thanks for bringing the extra blankets highly recommended
Stayed 2 nights in May 2024

10/10 Excellent

leigh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

8/10 Good

Michelle

Liked: Cleanliness
Overall pretty good, good location and easy walking distant. My fridge didnt work at all and wasnt able to tell anyone as reception was unmanned majority of the time i was there. Aside from that it was good
Stayed 2 nights in May 2024

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was very helpful ensuring we were cared for. Excellent service. Ease of booking and communications
Stayed 1 night in May 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in May 2024

8/10 Good

Ian

Liked: Cleanliness
The room (3) was clean and tidy, but fairly obviously still old and tired in some parts; bathroom been re-tiled? but vanity structure edge-flawed - No soap holder in shower - No shower curtain so water spread to slipperiness level - Fan switch did nothing - Two ceiling lights in lounge area did not turn on - impossible to contact anyone after six-ish in the evening, and very LATE start up next morning.
Stayed 1 night in May 2024

8/10 Good

Tim

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Hard to rate as Reception was unattended when I arrived and departed so I didn’t meet anyone. The room was pleasant and comfortable but the shelf above the bench hadn’t been cleaned for a while.
Stayed 1 night in May 2024

6/10 Okay

Shona

Disliked: Cleanliness, property conditions & facilities
I booked site unseen so didn’t really know what to expect. The unit I stayed in would have benefited with a spring clean and the whole bathroom was very tired and in need of updating. The shower was good and the unit was quiet. It was also close to some shops so if you wanted to you could have a wander and a browse
Stayed 2 nights in May 2024

10/10 Excellent

Therese

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, 6 women for 2 nights, attending a 40th party nearby!! Everything was good when we arrived, apart from not enough towels, loo paper & blankets but as soon as I spoke to the very efficient staff all was rectified with no problem at all!! Will stay here again definitely!!!
Stayed 2 nights in May 2024

6/10 Okay

Netta

Travelled with partner
Super easy check in and good value for money. Room did have a slight smell and could do with updating - the linen was stained and could really do with an update - the white towels were ‘grey’ although we could tell they were in fact clean.
Stayed 2 nights in May 2024

10/10 Excellent

raju

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room with all the necessary amenities. The icing on the cake was a spa in the bathroom.
Stayed 3 nights in Apr 2024

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
It was a bit run down and could use a tidy up. Did the job though.
Stayed 3 nights in Apr 2024