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Hotel Eden

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Eden

Terrace/patio
Interior
Lounge
Front of property
Lobby sitting area

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
Corso Novara, 9, Naples, NA, 80142
  • Piazza Giuseppe Garibaldi
    7 min walk
  • White Cafè Buonocore
    1 min walk
  • Naples (INP-Naples Central Rail Station)
    3 min walk
  • Naples (NAP-Naples Intl.)
    59 min drive

Room options

View all photos for Double or Twin Room

In-room safe, desk, soundproofing, free WiFi

Double or Twin Room

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Triple Room

Triple Room | In-room safe, desk, soundproofing, free WiFi

Triple Room

  • 20.0 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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Lobby

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Air conditioning
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3.5 out of 5, Good, (288)
The price is CHF 38
for 1 room
includes taxes & fees
19 Jan - 20 Jan
Hotel Zara

About this property

Hotel Eden

Hotel with a 24-hour front desk, near Port of Naples
A bar/lounge, a snack bar/deli and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk and a front desk safe are on-site.
Hotel Eden offers 40 air-conditioned accommodations with a safe and a hairdryer. Flat-screen televisions come with digital channels.

Bathrooms include a shower, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel Eden. During your stay, you're just a quick walk from Piazza Giuseppe Garibaldi. Enjoy features like free WiFi in public areas, plus a bar and concierge services.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Amenities include a front desk safe, a lift and a terrace
  • Just a 4-minute drive from Molo Beverello Port and a few minutes from Via Toledo
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Hotel Eden also features a terrace, concierge services, and a front desk safe.

This 3-star Naples hotel is smoke free.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (EUR 20 per day)

Food and drink

  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 20 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Property Registration Number IT063049A1YFJGTBQ5

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Eden Naples
Hotel Eden Naples
Hotel Eden Hotel
Hotel Eden Naples
Hotel Eden Hotel Naples

Hotel Eden Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 81 out of 363 reviews" "
Rating 8 - Good. 126 out of 363 reviews" "
Rating 6 - Okay. 75 out of 363 reviews" "
Rating 4 - Poor. 38 out of 363 reviews" "
Rating 2 - Terrible. 43 out of 363 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Elaine

Travelled with family
Liked: Cleanliness, staff & service
The hotel was in an excellent position close to the main Naples railway station, which we used on 4 days. The room was kept clean, although we ran out of (very small) toilet rolls on 3 occasions. The doors to the balcony would not open so we could not use it. The hinge to the toilet seat lid broke so we had to leave it up. The soundproofing between rooms was poor. One night an Italian lady had a heated argument over her telephone, which disturbed us for a good half an hour. On another night a cat was wandering up and down the floors, complaining loudly! The receptionist was helpful and rang for a taxi to take us to the airport very early in the morning, which arrived within minutes. Overall, we were happy to stay there.
Stayed 7 nights in Sep 2024

10/10 Excellent

peter

Liked: Cleanliness, staff & service, room comfort
great value
travelling on a budget i was looking for reasonably priced accommadation close to the centre, hotel eden met my needs, a large comfortable double bed, a bathtub, clean- right next to termini station and walking distance to the old town. i am happy to recommend this hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Olayinka

Liked: Cleanliness, staff & service, property conditions & facilities
I realy enjoyed the atmosphere of the area. The staff did their best to make me happy and treated me with respect. But, the fridge provided in my room was not working and nobody cared about it. They allowed me to use the staff's fridge downstairs. No liquid soap to wash hands in the bathroom. No facilities to make tea in my room.
Stayed 6 nights in Sep 2024

6/10 Okay

Stefan

Liked: Staff & service
Even though not too pleasant because it’s dirty, the area in which Eden Hotel is located is very convenient if your aim is to explore the surroundings of Naples - Pompeii, Capri or the Amalfi coast, because for these destinations the trains are essential. Other than that the hotel is decent, although not exactly perfect, so I actually felt quite well there, especially considering that I spent only the nights there and all the other time I was having day trips around.
Stayed 2 nights in Aug 2024

6/10 Okay

Nikolas

Liked: Property conditions & facilities
I was impressed at the price but had to deduct for maids making noise in the early am and noisy room next door. A good value though. All the things worked. Tv was better than pictured. Terrace wasnt open. I didnt want maid service. No way to tell them. Flushing the toilet was an adventure. Obviously there is street noise.
Stayed 2 nights in Sep 2024

8/10 Good

Penelope

Stayed 1 night in Sep 2024

2/10 Terrible

Mayur

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels Eden in Naples - A Complete Disappointment
My stay at Hotel Eden was a disaster from start to finish. The lights in the entrance of my room did not work, casting a dim, unwelcoming gloom over the entire space. Despite complaining at reception, I was met with false promises that the issue would be fixed within an hour. Nobody ever showed up, and the light remained broken for the entirety of my stay. The room reeked of old fabric, making the stay uncomfortable and unpleasant. The surrounding area was equally appalling, filled with homeless people and giving off a very shady vibe. It did not feel safe to walk around, especially after dark. The pictures on the hotel's website are incredibly misleading. They set a standard that the hotel completely fails to live up to. The actual condition of the hotel is far worse than what is portrayed online. Staying on the first floor was a nightmare due to the constant noise from the roads. It was nearly impossible to get a good night's sleep with the incessant traffic noise. The bathrooms were the worst part of the stay. They were filled with limescale and looked like they hadn't been renovated in half a century. The lack of maintenance was evident and completely unacceptable. Overall, this hotel offers absolutely no value for money. It would have been an absolute horror to have booked more than one night. I strongly advise against staying at Hotel Eden. Save your money and find a place that actually cares about its guests.
Stayed 1 night in Aug 2024

4/10 Poor

Shan

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Jun 2024

2/10 Terrible

Mayrena

Disliked: Cleanliness, staff & service, property conditions & facilities
Will never go back.
Stayed 2 nights in Jun 2024

2/10 Terrible

Tanya

Disliked: Cleanliness, staff & service, property conditions & facilities
Please take this off your site. I walked in and walked straight out. Didn’t even spend 5 mins in the room. What’s worse is the hotel aren’t answering so Expedia won’t give me a refund. Absolute rubbish!
Stayed 2 nights in Jun 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I found the staff to be incredible. Couldn’t help me enough. Right across from a Napoli central train station, easy to get metro to other parts of Naples.
Stayed 5 nights in Jun 2024

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is stated as soundproofed rooms, i dont know what everyone calls soundproof but if it is you can hear the rooms next door doing everything from going to the toilet to what couples do in bed, along with the cars flying by bins being lifted workmen in the hotel then it will be ok for you; but if you want to sleep then steer clear. I plugged a phone charger into the wall and the lights started flickering so i pulled it out and the socket came out of the wall with the plug; uninsulated wires hanging from the fan in the ceiling in the bathroom also, i reported both of these to reception as soon as i got into the room i was told this would be fixed 4 days later we checked out not one thing was looked at; lied to by the staff on top of the hotel being an absolute dump if i could give it zero stars i would. DO NOT STAY HERE!
Stayed 4 nights in May 2024

4/10 Poor

Yasmin

Liked: Cleanliness
Disliked: Property conditions & facilities
Can’t charge my phone in my room. Outlets are too old and broken. Should have outlets replaced.
Stayed 1 night in May 2024

4/10 Poor

Jason

Travelled with family and small children
Disliked: Amenities
Property was clean, but missing things such as light covers, flies around the front door, beds were hard. The property itself was clean however outside and surrounding area is filled with homeless, needles on the ground and continuous sirens. Limited dinning unless you walk a bit. The property has potential if the city cleans up the area surrounding it
Stayed 4 nights in May 2024

8/10 Good

Mauro S

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 5 nights in May 2024

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Budget accommodation good value clean comfortable quiet and centrall
Stayed 3 nights in Apr 2024

6/10 Okay

Linda

Liked: Staff & service
Disliked: Amenities
Whilst the staff were polite, I did not get any hotel info when I signed in (like the wifi password) and there was nothing in the room about local amenities. I reported a lot of water on my bedroom floor after the first night...not caused by me....which they cleared up but it reappeared the following day, so obviously an ongoing issue! The TV did not display any channels. No drink facilities, not even water, in the room, nor a glass to drink from. There was also no external cover on the duvet which looked stained and slightly unpleasant. I know it is a budget hotel but I felt should have been a bit better.
Stayed 4 nights in Feb 2024

2/10 Terrible

Hamidreza

Stayed 2 nights in Jan 2024

10/10 Excellent

Brice

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

sue

Very near central train station, lots of food nearby
Stayed 1 night in Dec 2023

2/10 Terrible

Sergiu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Better to sleep under the bridge! I checked in late at night and upon entering the room I smelled mold. I opened the window, but the smell did not go away. Since it was December, I caught a little cold overnight and in the morning, even with a runny nose, I still felt a persistent smell. Mold is extremely dangerous for the lungs and I went downstairs to ask to change my room. Leaving the room, I noticed that in the two neighboring rooms the doors were open and an employee was doing something in the ceiling in the corridor. I came closer and there was a terrible smell coming from the ventilation. At the reception, a man named Carmine said that there were no rooms available for replacement and refused to refund the money for the next 2 nights, also saying that he knew nothing about the problem despite old signs of mold near my vent and bathroom baseboard. I had to call Expedia support and tell them about the situation. Expedia offered me another hotel. Giving the key from room 318, I told Carmine that mold has a very negative impact on health and can lead to lung cancer, but what he told me verbatim: “For the money you paid, you want a suite.” I was disappointed by the behavior of the administrator, who does not understand the essence of what is happening and hid the problem with mold before check-in.

4/10 Poor

Theresa

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great location, one block from train station. Looks like dodgy area but we didn’t feel unsafe. Large rooms. Property in poor condition though. Roof imploded one night at 4am and our 4th floor room was quickly flooded. Told services had been called. Had to self evacuate and demand another room. Pillows in rooms are hideous. Beds foam. If not for the disaster it would have been low end tolerable.
Stayed 7 nights in Nov 2023

2/10 Terrible

Demetrios

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE HOTEL! Scary, Migrants everywhere!
Terrible stay. On the first day I walk inside the hotel and the guy behind the counter was rude. He told me that I have to pay the tax, I just wanted him to confirm what the tax was all about. However, he just screamed at me and said pay the tax. I felt intimidated, so I paid and left. The room very dated, It had an old smell, everything felt sticky, including the light switches. The bed cover looked old and yes it had a smell too, so I put the covers on the floor. The soap in the washroom was one of those small soaps, you can use once. If you take a shower it's all gone. The next day when I returned, the room was cleaned, but no little soap. I went downstairs and the man behind the counter was kind, turns his chair, opens the drawer, takes a little soap and gives it to me. The third day, same thing, I returned to the room, no soap and I went to the front desk. This time it was the rude guy who checked me in. I asked for the soap, and he tells me to go to the second floor and ask the maid. I stood my ground, and said NO, so he turns and gives me the soap. To the management, this guy is 2 meters high very fat bald with glasses, FIRE HIM. Sadly I also got poisoned, probably because I touched something in the room and didn't wash my hands. It costed one week of pain. Also, Migrants are outside the building and everywhere. It's really a scary area especially at night, and I'm a strong guy. Don't make my mistake, Don't Go! Especially if your a woman. You've been WARNED!!!
Stayed 3 nights in Oct 2023

2/10 Terrible

Kathleen

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked on line, given a reference to pay at the property, then i arrive at 8pm on the Friday night, only for hotel eden to say my order was cancelled without any information or forwarding email to say why.. I was then told by the staff to pay 181 euros to rebook my stay without breakfast, that's an extra 60 euros more than what I booked..he was rude and unpleasant
Stayed 2 nights in Nov 2023