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Hotel Zara

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Zara

Lobby
Point of interest
Hallway
Superior Double or Twin Room | Hypo-allergenic bedding, in-room safe, desk, free WiFi
Exterior

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Via Firenze 81, Naples, NA, 80142
  • Piazza Giuseppe Garibaldi
    4 min walk
  • McDonald's
    1 min walk
  • Principe Umberto Tram Stop
    2 min walk
  • Naples (NAP-Naples Intl.)
    33 min drive

Room options

View all photos for Standard Triple Room

Standard Triple Room | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Standard Triple Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 2 Single Beds, Shared Bathroom

Standard Room, 2 Single Beds, Shared Bathroom | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Standard Room, 2 Single Beds, Shared Bathroom

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Standard Quadruple Room

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Classic Studio

Classic Studio | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Classic Studio

  • 36 sq m
  • Sleeps 5
  • 1 Queen Bed OR 3 Single Beds

View all photos for Classic Single Room

Classic Single Room | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Classic Single Room

  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room Single Use

Hypo-allergenic bedding, in-room safe, desk, free WiFi

Standard Double Room Single Use

  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Standard Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Reception

Hotel Ginevra

Free WiFi
Air conditioning
Breakfast available
Room service
3.7 out of 5, Good, (377)
The price is CHF 67
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hotel Ginevra

About this property

Hotel Zara

Hotel with a 24-hour front desk, a quick walk to Spaccanapoli
A restaurant, a bar/lounge and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include coffee/tea in a common area, a 24-hour front desk and a library.
Hotel Zara offers 14 accommodations with a safe and a hairdryer. 18-inch LCD televisions come with digital channels. This Naples hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
During your stay at Hotel Zara, you're just a quick walk from Spaccanapoli. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Amenities include a front desk safe, multilingual staff and a lift
  • 8 minutes by foot from Spaccanapoli and a 2-minute drive from Naples National Archaeological Museum
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A library, multilingual staff, and coffee/tea in common area are also featured at Hotel Zara.

This Naples hotel is smoke free.

Hotel Zara has a restaurant on site.
Room service is available.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Tile flooring in room

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 18-inch LCD TV with digital channels

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 12:30 PM; check-in end time: 10:00 PM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
Property Registration Number IT063049A1ZJ2YBQZG

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Zara
Hotel Zara Naples
Zara Naples
Zara Hotel Naples
Hotel Zara Hotel
Hotel Zara Naples
Hotel Zara Hotel Naples

Hotel Zara Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 44 out of 287 reviews" "
Rating 8 - Good. 102 out of 287 reviews" "
Rating 6 - Okay. 91 out of 287 reviews" "
Rating 4 - Poor. 29 out of 287 reviews" "
Rating 2 - Terrible. 21 out of 287 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived and they did not have a room for us so they walked us to another hotel and it was not a good area of the city. It was a terrible experience do not book at this hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel to stay in close to the station if you are planning to explore Naples
Stayed 2 nights in Aug 2024

10/10 Excellent

david

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is in a good spot read bad reviews but had no problems. Staff were friendly and helpful. Room was clean and cleaned in our 3 night stay. Just be aware at night (late) as in any big cities.
Stayed 3 nights in Jun 2024

2/10 Terrible

Rob

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was one of the most stressful stays we have ever had. The area the hotel is in is very unsafe and unclean. The hotel it self is unclean and not a place I would ever want to stay again. Would not recommend.
Stayed 1 night in Jun 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

4/10 Poor

JOHN

Stayed 2 nights in May 2024

2/10 Terrible

Abdul

Stayed 1 night in Apr 2024

4/10 Poor

Hannah

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was a very convenient location because it was right next to the train station, but the hotel itself was not in a very safe place we felt (two girls). The man running it was very kind, and we were glad it was cheap. Would reccomend if you’re only there to quickly sleep and get out… shared bathroom/shower
Stayed 1 night in May 2024

2/10 Terrible

becky

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk men were very impatient and not friendly.
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Handy hotel but not with a family
We stayed here for two nights and the location was great if you use a train to get in and out of the city, but expensive if you park a car. The room was comfortable but not really for a family with a young child due to it being very basic and not the cleanest. I would stay here if I backpacked, which would be much more suitable. The staff on the front desk were very kind and helpful, they gave us many recommendations of restaurants and experiences. Lastly I need to add, the location of the hotel is next to the main train station which is renowned for not being too safe. We were safe every time we went out but only stayed out whilst the sun was visible due to having a baby and there were lots of army/police by the train station due to the amount of junkies locally. Cheap and easy hotel if not with a family!
Stayed 2 nights in Apr 2024

8/10 Good

Bert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place near the train and metro station. Basic but comfortable bed, good a/c and shower water pressure. Common area elevator.
Stayed 1 night in Nov 2023

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jul 2023

8/10 Good

Fernanda, Cote St Luc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price . Clean tecently renovated room and bathroom . Reception staff very patient and efficient . Good location for those transiting to airport or train station or visiting Naples for 2-3 days . Also a short walk to historic centre . Some visitors may be detereed by the area but thats what one expects around most train stations .
Stayed 1 night in Oct 2023

6/10 Okay

Robert, Bournemouth

on arriving the first impression of the entrance is very disappointing , dirty and probably not decorated for many many years. however my room was spacious and clean, the bed was comfortable and its only 5 minutes from the railway station. so if you can look past the entrance the room was good.

6/10 Okay

Nick

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Alright but nothing to write home about
Room was ok, but noting special. It's close to the station and had late check-in which were ideal for us. If you're not arriving late and don't need to be close to the station for an early departure, then you can probably find better for the money.
Stayed 1 night in Aug 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay Napoli
Nice basic hotel, very close to station. Clean, beds okay, be open minded. The area seems dodgy around the hotel, but it's actually not and all the folk we encountered were friendly. Some great pizza places within 10 minutes walk north.
Stayed 1 night in Aug 2023

6/10 Okay

Taylor

Stayed 2 nights in Jul 2023

10/10 Excellent

Trey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is located less than a 5 minute walk from the central train station. Rooms are clean, bathroom is clean, water in the shower is HOT, and the AC in the rooms is strong (even waking up several times in the night cold!). Yes the neighborhood around the hotel isn’t the best, but the staff at the hotel has no control over that, and we even noticed that’s how a majority of Naples is (do your research on the city itself before visiting). For the price of the hotel I really don’t know where the bad reviews come from. People want a 5 star hotel for the price of 60 Euro a night. Also, the manager is very kind, polite, and hospitable. We had no issues while staying here and would definitely return for the price that we paid for the room. The building and the hotel itself are very secure, requiring to be buzzed in for entry to both. The bed is also comfortable considering some of the other locations we have stayed in in the country. Overall, a great experience if you want a very central location for a very good price.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to train station and taxis rank Lots of cafes in nearby square
Stayed 3 nights in Jun 2023

6/10 Okay

Lilly

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The area that the hotel is situated is dirty and scary. Did not feel comfortable walking around during the day, let alone at night. The entrance to the hotel is also dirty and dark. You have to be buzzed into the area where your room is every time. they don’t give you a key and sometimes take a while to answer the buzzer. Linen and bedding was stained and dirty. Tv didn’t work Aircon remote didn’t work. Had to stand up on the bed to turn it on and couldn’t change the settings or temperature. Shower had bugs that came out of the drain overnight after a shower. Dirty towel left in the room from guests before Lots of noise coming from the other rooms and hallways (not soundproof) Our room was entered by housekeeping staff but not locked again and left ajar all day. The hotel is cheaper than other places in Naples but just avoid staying in this area around the central station all together. Would rather spend a lot extra to stay somewhere else.
Stayed 3 nights in May 2023

10/10 Excellent

Gabrielle

Stayed 1 night in May 2023

10/10 Excellent

Christopher

Stayed 1 night in Jan 2023

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, worked for family of 5!
Great stay, affordable, and comfortable with great staff. Shower drained very slow, that was the only inconvenience.
Stayed 2 nights in Jun 2022

8/10 Good

Dorota

Liked: Cleanliness, staff & service
Ok accommodation
The hotel was ok for a short 1-night stay; the hotel accepts late check ins which was helpful in our case. It’s very basic accommodation, room and bathroom were clean and staff members were helpful and friendly.
Stayed 1 night in Aug 2021

2/10 Terrible

filipe

Disliked: Cleanliness, staff & service
WOULD NEVER STAY HERE AGAIN
I was shocked with the reception. When I checked in I was told my room had a shared bathroom. If I wanted to use the bathroom at night I would have to leave my room and use the bathroom in the hallway. The receptionist told me if I wanted a room with a private bathroom I'd have to pay $5 euros extra. Not a large amount but I thought it was ridiculous that I had to pay extra. So I paid the $5 and asked for a receipt. the receptionist said he couldnt provide me one because the amount was so small and I could either take the room withouth bathroom or give him the $5. I finaly gave him the $5 and didn't ask for a receipt. the breakfast was awful. not many option. I had a crossaint and a cup of coffee. that was it. I woulnd't dare showering barefoot on that shower.
Stayed 1 night in Dec 2019