Staff was very friendly and helpful. They graciously accommodated our request for a ground floor room.Our room was fresh smelling and clean. The big walk in shower was perfect, the best we have ever had in any hotel, and we have stayed in many that were much higher priced.The breakfast was wonderful all of the 3 days that we were there. Always had biscuit, gravy, scrambled eggs, sausage, breakfast potatoes, various cereals, milk, coffee, juice, yogurt, bread, bagels muffins, automatic pancake maker, fresh whole apples and oranges. We were thrilled with the variety and quality of the food. I can't imagine anyone wanting anything more. I would stay again anytime I go through Nashville!