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The Capitol Hotel Downtown, Ascend Hotel Collection

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Capitol Hotel Downtown, Ascend Hotel Collection

Lobby
Exterior
Lobby
Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk
Property amenity

Reviews

7.4 out of 10

Good

Popular amenities

  • Housekeeping
  • Bar
  • 24/7 front desk
  • Laundry
  • Parking available

Explore the area

Map
711 Union Street, Nashville, TN, 37219
  • Tennessee State Capitol
    4 min walk
  • Printer's Alley
    6 min walk
  • Fifth + Broadway
    6 min walk
  • Nashville, TN (BNA-Nashville Intl.)
    15 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed, Accessible, Non Smoking

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking (Upgrade)

Room, 1 King Bed, Non Smoking (Upgrade) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking (Upgrade)

  • Sleeps 2
  • 1 King Bed

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About this property

The Capitol Hotel Downtown, Ascend Hotel Collection

Hotel with free breakfast, a quick walk to Ryman Auditorium
Along with a restaurant, this hotel has a fitness centre and a bar/lounge. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe and valet parking.
The Capitol Hotel Downtown, Ascend Hotel Collection offers 100 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Nashville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Children aged under 16 years old are not allowed in the fitness facility without adult supervision.

The free breakfast at The Capitol Hotel Downtown, Ascend Hotel Collection gets high marks from our customers. During your stay, you're just a quick walk from Broadway. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Just a 4-minute walk from Tennessee State Capitol and 9 minutes on foot from Ryman Auditorium
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and limo/town car service. A fitness centre, a vending machine, and gift shops/newsstands are also featured at the business-friendly The Capitol Hotel Downtown, Ascend Hotel Collection. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Nashville hotel.

Guests are served a free cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Craft Bar and Bistro – This cocktail bar serves dinner and light fare. Guests can enjoy drinks at the bar.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered valet parking on site (USD 30 per day)
  • Limited on-site parking
  • Wheelchair-accessible van parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Craft Bar and Bistro

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 30.00 per day
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Convention Center Hotel Downtown
Best Western Downtown Convention Center
Best Western Downtown Hotel Nashville
Capitol Hotel Nashville
Capitol Nashville
The Capitol Hotel an Ascend Hotel Collection Member
The Capitol Hotel Downtown, Ascend Hotel Collection Hotel
The Capitol Hotel Downtown, Ascend Hotel Collection Nashville

The Capitol Hotel Downtown, Ascend Hotel Collection Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 332 out of 1034 reviews" "
Rating 8 - Good. 306 out of 1034 reviews" "
Rating 6 - Okay. 204 out of 1034 reviews" "
Rating 4 - Poor. 104 out of 1034 reviews" "
Rating 2 - Terrible. 88 out of 1034 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Stayed 1 night in Aug 2024

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it had a Motel appearance, the staff made the experience a five star. The outer appearance has seen some miles, but the interior clean and updated.
Stayed 4 nights in Sep 2024

6/10 Okay

Susan

Travelled with family
Hotel was @15 minute walk to downtown. Not much in dining options in the actual area of hotel. No microwave in room it was a shared microwave in the lobby. Room was clean.
Stayed 2 nights in Aug 2024

6/10 Okay

Joyce

Liked: Staff & service
We had to pay an additional $60 for two days parking.
Stayed 2 nights in Aug 2024

2/10 Terrible

Rick

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property did not look at all like the pictures on expedia. Completely misrepresented. When our car was parked (for a fee) they didn't even lock the doors. The very small room had thin walls and an awful air conditioning unit that woke everyone up sounding like a plane landing when it went on. The worst was a make shift door across the toilet/shower/sink area that didn't even close, leaving 3 or 4 inches. It was an old piece of plywood. It was an outrageous cost for a terrible room.
Stayed 2 nights in Sep 2024

6/10 Okay

Jeff

Travelled with family
Very noisy
Stayed 2 nights in Sep 2024

4/10 Poor

Morgan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: hotel staff was friendly, the rooms clean, and proximity to broadway was great, breakfast was good. Cons: staff smoking outside bar area, too many staff working felt odd, hotel entrance smelled, elevator to rooms was inconvenient, stairwell was smelly and creepy. If I had been traveling alone, I would have changed hotels.
Stayed 2 nights in Sep 2024

6/10 Okay

Regla

Liked: Staff & service
NA
Stayed 2 nights in Sep 2024

4/10 Poor

Charles, San Diego

Travelled with partner
Disliked: Amenities, property conditions & facilities
Layout was poor. For what we paid, we got ground floor room right next to the sidewalk. Noise through out the night including city sanitation picking up dumpster fills. Employees spent smoke breaks close to our entry and place stunk of cigarettes all day long.
Stayed 4 nights in Sep 2024

2/10 Terrible

Steven

Stayed 1 night in Aug 2024

6/10 Okay

Michael

Location good
Stayed 2 nights in Sep 2024

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at and had a fantastic experience. From the moment I arrived, the staff was incredibly welcoming and attentive. The check-in process was smooth, and they even accommodated my early arrival with no issues. Room: The room was spacious, clean, and well-appointed. The bed was extremely comfortable, and I appreciated the thoughtful touches nice amenities, e.g., “complimentary coffee and tea station, and high-quality toiletries. Facilities: The hotel offers a range of facilities that made my stay even more enjoyable. The [restaurant/bar/lounge] served delicious meals, with a great selection.
Stayed 2 nights in Sep 2024

8/10 Good

Carmon

Stayed 1 night in Sep 2024

8/10 Good

Tina, Prospect

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfasts were fantastic!! Easy access to entertainment areas… staff greatly helpful with directions and transportation to events and airport
Stayed 4 nights in Aug 2024

2/10 Terrible

Jamie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Erick

Disliked: Cleanliness
We liked the rooms. We liked the breakfast, wish they had ketchup though.
Stayed 3 nights in May 2024

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, property conditions & facilities
This “hotel” is actually a rundown motel. Pictures in the ad look nice but it is very deceiving. Bed was terribly uncomfortable, the room was not clean, and you could hear everything through walls. We will not be returning! Do not recommend!!
Stayed 2 nights in Aug 2024

2/10 Terrible

Ross Uros

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
** COCKROACH MOTEL. DO NOT STAY HERE!!!** It's a MOTEL with exterior rooms off of shared balconies and NOT a hotel. It is a very old and extremely poorly maintained building in a rough area. You'll be stepping over homeless people sleeping on the sidewalk on your way back to the hotel at night. The doors are very old and difficult to close, so all you hear through the night is neighboring doors slamming hard. The building was lightly "renovated" to look deceiving in their advertising and website pictures, but the reality is quite different. The "renovations" are very low quality and homemade. The bath tub and plumbing are old, you'll be standing in your own filthy water as the tub doesn't drain well at all. The wall mounted air conditioner is very old and sounds like an airplane landing. There's a small fridge that doesn't work, your food will go bad. I saw a huge COCKROACH run across the room. I tried photographing it to show management, and while I was trying to take the picture a 2nd cockroach run out from under one bed and hid under the second bed. Do NOT leave your luggage open! This place is infested. We checked out immediately! DISGUSTING!
Stayed 2 nights in Aug 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was superior. Very helpful and friendly. A service. I will definitely stay there again.
Stayed 2 nights in Aug 2024

6/10 Okay

Carla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great , helpful and so friendly and accommodating. Room was modern and clean. Complimentary breakfast was good. Location was in walking distance of many food options and 15 minute walk to broadway.
Stayed 3 nights in Aug 2024

10/10 Excellent

Da-Juan, Plymouth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome customer service. Would definitely return
Stayed 3 nights in Aug 2024

10/10 Excellent

Midori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful!
Stayed 1 night in Aug 2024

4/10 Poor

Jared

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
This property had some ups and downs. I felt like an inconvenience to the staff when checking in. And I was told they could do nothing to match the lower price of my roof, as it had dropped about $30 a night between when I booked and arrived. This despite showing the staff the choice hotels policy on price matching. The valet staff were pleasant. The hotel is on the north side of downtown and an uphill walk from broadway. It did not feel unsafe but definitely in a less maintained part of downtown. The room was updated to be a more modern choice but noise and sounds from adjoining rooms was hard to ignore. Biggest complaint was the bath towels were pretty small and I think prisons have softer options. Breakfast was reasonable but nothing amazing. In hindsight spending another $30-40 a night for the nearby hotels would have been worth it.
Stayed 2 nights in Aug 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024