4/10 Poor
Tawana, Cypress
Travelled with group
20 Oct 2024
Disliked: Property conditions & facilities
I have stayed at this hotel (not resort) multiple times since 2015. I have tried to give them the benefit of doubt since they were trying to improve with renovations. BUT year after year same song different verse. NEVER ENDING CONSTRUCTION!!! A week’s stay dealing with poor internet at the property in general, in your room, common areas, etc. I even picked up WiFi from other surrounding hotels while on the beach in front of Negril Palms but couldn’t pick up Negril Palms**go figure. No hot water or low pressure cold water, TV didn’t work in my friend’s room. Replaced with another TV which the sound didn’t work properly- they never fixed that by the way. Holes in sheets, bedspread, ragged towels and old hand soap that did not smell nice. Noisy workers early in the morning talking loud or dragging their feet (literally) without respect for guests. Dining room-they are always out of something they have on the menu and don’t substitute or make concessions for the missing item. I was actually served brown home fries and a scorched omelette which was to include peppers and onions however there were no peppers insight. I mean did you really think that was presentable?? They don’t care, you just have to deal with the short comings- damn there’s a grocery store across the street! Even though I was told the hotel has new owners and the manger was very nice. This happens to be my Last time staying there. I think the price exceeds the accommodations at this property.
Tawana
Stayed 7 nights in Oct 2024