See all properties

Hotel Riu Palace Tropical Bay - All Inclusive

4.0 star property

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hotel Riu Palace Tropical Bay - All Inclusive

Sports facility
Reception
Aerial view
On the beach, white sand, sun-loungers, beach towels
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Breakfast included
  • All-inclusive
  • Gym

Explore the area

Map
Norman Manley Boulevard, Bloody Bay Beach, Negril, Westmoreland
  • Bloody Bay
    ‪1 min walk‬
  • Bloody Bay Beach
    ‪10 min walk‬
  • Hedonism II
    ‪16 min walk‬
  • Negril (NEG-Negril Aerodrome)
    ‪9 min walk‬

Room options

View all photos for Junior Suite, Garden View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (B2C-CA)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (E)

  • Sleeps 8
  • 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Oceanfront (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms, Oceanfront (C)

  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, Oceanfront (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (B2C-CA)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-CA)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Sea View (L)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (C)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (C)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (U)

8.6 out of 10
Excellent
(94 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (L)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(45 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (U)

8.6 out of 10
Excellent
(37 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-US)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (C)

8.8 out of 10
Excellent
(6 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-US)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (B2C-US)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (B2C-US)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Partial Sea View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (B2C-CA)

  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Oceanfront (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Standard - E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Standard - E)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Oceanfront (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms, Oceanfront (B2C-CA)

  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, Oceanfront (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (L)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Partial Sea View (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Sea View (E)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-CA)

  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Oceanfront (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms, Oceanfront (B2C-US)

  • Sleeps 8
  • 2 Double Beds

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (L)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms, Oceanfront (U)

  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms, Ocean View (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms, Ocean View (C)

  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

View all photos for Suite Junior With Side Sea View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Ocean View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite With Sea View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Garden View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds

Similar properties

View from property

Royalton Negril, An Autograph Collection All-Inclusive Resort

Pool
Breakfast included
All-inclusive
Spa
3.7 out of 5, Good, (1000)
The price is CHF 421
for 1 room
includes taxes & fees
11 Feb - 12 Feb
Royalton Negril, An Autograph Collection All-Inclusive Resort

About this property

Hotel Riu Palace Tropical Bay - All Inclusive

Family fun on the beach, with 2 outdoor pools, near Bloody Bay Beach
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Tropical Bay - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Palace Tropical Bay - All Inclusive offers 452 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Plasma televisions come with satellite channels.

Bathrooms include complimentary toiletries and hairdryers. This Negril property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Hotel Riu Palace Tropical Bay - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Bloody Bay. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • The 5 restaurants, swim-up bar and poolside bar offer choices for drinking and dining
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Treat yourself to massages, manicures and pedicures or body treatments at Renova Spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and a playground
  • Guests have great things to say about the helpful staff and the beach
  • 10 minutes by foot from Bloody Bay Beach and a 2-minute drive from Seven Mile Beach
Hotel Riu Palace Tropical Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Tropical Bay - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and Access to hot tub. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a sauna, and spa services are also featured at the family-friendly Hotel Riu Palace Tropical Bay - All Inclusive. Self parking is free.

This 4-star Negril property is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 11 AM.
Hotel Riu Palace Tropical Bay - All Inclusive has 5 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Water activities

Kayaking
Sailing
Snorkelling
Snorkelling excursions
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Spa tub
  • Volleyball
  • Water skiing
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa tub
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Tropical Bay - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace Tropical
Riu Palace Tropical Bay
Riu Palace Tropical Bay All Inclusive
Riu Palace Tropical Bay All Inclusive Negril
Riu Palace Tropical Bay Negril
Riu Tropical
Riu Tropical Bay
Riu Tropical Bay Palace
Riu Tropical Palace Bay
Tropical Bay
Riu Tropical Inclusive Negril
RIU Palace Tropical Bay All Inclusive
Hotel Riu Palace Tropical Bay - All Inclusive Negril

Hotel Riu Palace Tropical Bay - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1008 reviews" "
Rating 8 - Good. 229 out of 1008 reviews" "
Rating 6 - Okay. 113 out of 1008 reviews" "
Rating 4 - Poor. 49 out of 1008 reviews" "
Rating 2 - Terrible. 39 out of 1008 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The AC was out or locked on 80F for the entire stay. RIU management failed to address the issue and stopped returning calls after the first night. We slept each night in pools of our own sweat. Other amenities were great, but NO AC in a “5-star” resort? UNACCEPTABLE.😡😡😡
Stayed 7 nights in Oct 2024

8/10 Good

Tracy Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I want to give this place a 5 star but just can’t because the AC didn’t work last 2 days of our stay and it was very difficult to get dinner reservations. Everything else was awesome.
Stayed 5 nights in Oct 2024

10/10 Excellent

William A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stretch of beach on the whole island! The food was outstanding at both the buffet and at all of the specialty restaurants. Service was top notch, everyone at the resort was extremely friendly and helpful. My 11 year old daughter absolutely loved her time here, as did my wife and I. We can't say enough good things about the resort but especially the staff, who were all great! Don't let the beach vendors put you off, there are some interesting people that you can meet that only want to help you have a good time in Jamaica. Get yourself a good captain, like Captain Coco, who can take you on fishing or snorkeling adventures. Also, a reliable and safe driver like Floyd's Taxi can get you to all kinds of local attractions. Don't be afraid to shop at local stores for much better deals on gifts and crafts than you can get at the beach or in the resort gift shop. Also check out some amazing natural wonders like Blue Hole or Mayfield Falls.
Stayed 5 nights in Oct 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 times going here. Never disappointed. The people that work there are wonderful. Entertainers Diamond. Bubbles. Spotlight. Advance. Marcus aka super Mario. They are all fun. The wait staff Durval. Shelly. Ishema, Powell, Davin, Grant are so good and pleasant.
Stayed 13 nights in Oct 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and clean. Food was good and special restaurant Italian was excellent. Service was good and beach access great. My one concern was the constant venders on beach. I know they were not allowed on property but they still called out and as you were going into ocean
Stayed 6 nights in Oct 2024

6/10 Okay

corey, Elmont

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was mostly helpful
Stayed 3 nights in Oct 2024

8/10 Good

JESSIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds was uncomfortable.
Stayed 4 nights in Oct 2024

10/10 Excellent

Nataliya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is everything was ok, but just was a little inconvenience with water floor in sink was poor.
Stayed 7 nights in Sep 2024

6/10 Okay

Monique

Travelled with family
Liked: Staff & service
Staff were great… drink very nice.. entertainment staff 10/10… bathroom was not modern n unable to connect tv to streaming channels.. food choices limited and limited traditional dishes
Stayed 5 nights in Aug 2024

8/10 Good

Angelo

Stayed 6 nights in Sep 2024

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was fine; however, there were issues with the room. The room was too far. The safe did not work. They changed our room and is not ready for us to enter delaying our relaxation. te man
Stayed 4 nights in Sep 2024

10/10 Excellent

Madhu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIU is a relaxing and well-staffed resort. They offer a great variety of dining options both in the restaurants and buffet-style meals with authentic local flavors and international cuisines (could use more variety of local peppa condiments though!). We were a large group of 30 people and the staff was incredibly nice and accommodating.
Stayed 4 nights in Sep 2024

10/10 Excellent

Mikhail, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous water and beach! Entertainment was awesome! Food delicious!
Stayed 12 nights in Aug 2024

2/10 Terrible

Diasmary

Disliked: Cleanliness, staff & service, property conditions & facilities
The worse service ever,croaches.No air conditioning. No power,worse vacation in my life.
Stayed 3 nights in Jul 2024

8/10 Good

Ms Janet D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Anarda

Disliked: Staff & service
food was terrible, my song got sick
Stayed 7 nights in Aug 2024

6/10 Okay

Patricia Lopez

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The customer service in the hotel was awful, people who work at the buffet were horrible, and the attention was inappropriate. When I got to the room from the pool in the afternoon there was no soap, and no conditioner, I called the reception to send someone to put the soap and conditioner and they never reached out to the room. Then i talked to Arturo the sub- director of the hotel, and he was the one who solved my issue. The variety of food in the buffet was really bad, the same food the entire week I stayed at the hotel. The only good thing that I would say the hotel had was the BEACH, AMAZING AND INCREDIBLY BEACH.
Stayed 6 nights in Sep 2024

10/10 Excellent

Adrianne

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2024

6/10 Okay

Sonia

Stayed 5 nights in Sep 2024

10/10 Excellent

Karlene Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
.Arrived a day late due to airline cancelling. Front desk at property gave number for management to contact for reimbursement.Dialed number to contact management no answer.So unfortunate no refund or extended day,
Stayed 7 nights in Jun 2024

10/10 Excellent

Khalid and Crystelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
loved it!
Stayed 3 nights in Aug 2024

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an awesome stay at the RIU Palace Tropical Bay in Negril. The beach is beautiful (no seaweed or rocks, nice clear/warm water). The jerk hut on the beach served delicious food that we had for lunch every day. In fact, the food in general was great (from the buffet to the à la carte restaurants). Loved the fresh omelettes in the mornings and the steak served at each restaurant is delicious! The bartenders are friendly, hilarious and fun. The vendors on the beach were a bit pushy. My best advice is to ignore them and don’t even make eye contact. Transportation is a 1.5-2 hour bus ride from Montego Bay airport. We booked with Jamaica Tours Limited and can’t complain, they were on time and bus drivers were friendly. On the way, our driver taught us a bit about the towns on the way, Jamaican culture and lifestyle.
Stayed 4 nights in Aug 2024

6/10 Okay

Jeremy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were great as was service. Facilities and the room were nice. Food completely average, not great but not bad….room service is not good at all, and the 24 hour snack lounge is terrible. Coffe bar was great, as were the regular bars but there are zero top shelf options at this resort. There is also very little to no nightlife at this resort. It’s a very low energy quiet resort for sure. We didn’t hate our stay but we also didn’t really enjoy it much. The beach is amazing and was the only reason we decided to stay here to start with. Hope that helps.
Stayed 7 nights in Aug 2024

8/10 Good

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

4/10 Poor

CARL

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024