4/10 – Schlecht
Karen
Mit der Familie und kleinen Kindern gereist
6. Jan. 2025
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is struggling as a result of a) issues with upset staff and appear to be on work to rule since last months strike and b) unresolved maintenance issues.
The property is in an amazing location. Fantastic beach and great potential. The staff say the owners won’t spend needed money on fixing the issues so it continues to deteriorate.
Rooms: toilet flushing, no hot water for jacuzzi, shower doesn’t properly drain and shower door doesn’t properly close, broken drawers, mirror cracked, scale broken, screen has holes
Staffing issues: mini bar not automatically restocked, had to find/ask/tip the mini bar guy to get it done, room not always cleaned, towels not always restocked unless chased someone down, many staff at the restaurants or lounges/ bar areas barely moving to do anything likely work to rule. we would see them gathered doing nothing once waiting almost two hours for food items that would be ready made ie no cooking required.
Water sports: non existent when they were supposed to be included. The weather was great and nothing available ever. Others had same issue despite seeing other resorts nearby out so weather wasn’t a factor.
Food: mediocre and on many occasions we were told they were out of items like out of sushi at the Japanese restaurant, Jamaican Pattie’s
Maintenance: pools are cold, tile/bar areas broken, cooking table at Japanese restaurant leaks, soft serve
Dining reservations issues nightly and had to escalate to get them done.
Karen
Aufenthalt von 7 Nächten im Dezember 2024