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Candlewood Suites New Braunfels, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Candlewood Suites New Braunfels, an IHG Hotel

Exterior
Desk, laptop workspace, blackout curtains, soundproofing
Property amenity
Exterior
Desk, laptop workspace, blackout curtains, soundproofing

Reviews

8.2 out of 10

Very good

Popular amenities

  • Gym
  • Pet-friendly
  • Kitchen
  • Air conditioning
  • Laundry
  • Parking included

Explore the area

Map
1471 N Interstate 35, New Braunfels, TX, 78130
  • New Braunfels Conservation Society
    15 min walk
  • McDonald's
    7 min walk
  • San Marcos Station
    18 min drive
  • San Antonio, TX (SAT-San Antonio Intl.)
    31 min drive

Room options

View all photos for Suite, 1 Bedroom (Kitchen Area)

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 Bedroom (Kitchen Area)

  • 54 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Kitchenette

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 1 Queen Bed, Kitchenette

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 2 Queen Beds

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Desk, laptop workspace, blackout curtains, soundproofing

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Communications, Mobility)

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 Bedroom, Accessible (Communications, Mobility)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communications, Mobility)

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 1 King Bed, Accessible (Communications, Mobility)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Communications)

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 2 Queen Beds, Accessible (Communications)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Kitchenette

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 2 Queen Beds, Kitchenette

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

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Exterior

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for 1 night
includes taxes & fees
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About this property

Candlewood Suites New Braunfels, an IHG Hotel

Suburban hotel with fitness centre and 24-hour business centre
A fitness centre, a snack bar/deli and a 24-hour business centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site. Housekeeping is available on request.
Candlewood Suites New Braunfels, an IHG Hotel offers 83 air-conditioned accommodations with DVD players and coffee/tea makers. 39-inch LED televisions come with premium cable channels and pay-per-view films. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This New Braunfels hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites New Braunfels, an IHG Hotel. During your stay, you'll be within walking distance of New Braunfels Conservation Society. Features include free WiFi in public areas and free self-parking, plus a gym.
  • Free WiFi and wired Internet
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • 15 minutes on foot from New Braunfels Conservation Society and a 2-minute drive from New Braunfels MarketPlace
  • Pets welcome for a fee
There's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 400 square feet (37 square metres) and includes conference space. A fitness centre, a library, and a terrace are also featured at the business-friendly Candlewood Suites New Braunfels, an IHG Hotel. Free self parking is available.

This New Braunfels hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Library

Family friendly

  • DVD player
  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 400 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 39-inch LED TV with premium cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 75 per pet, per week (maximum USD 150.00 per stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per week (maximum USD150.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood New Braunfels
Candlewood Suites Aparthotel New Braunfels
Candlewood Suites New Braunfels
New Braunfels Suites
Candlewood Suites New Braunfels Aparthotel
Candlewood Suites Braunfels
Candlewood Suites New Braunfels
Candlewood Suites New Braunfels, an IHG Hotel Hotel
Candlewood Suites New Braunfels, an IHG Hotel New Braunfels

Candlewood Suites New Braunfels, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 324 out of 693 reviews" "
Rating 8 - Good. 194 out of 693 reviews" "
Rating 6 - Okay. 89 out of 693 reviews" "
Rating 4 - Poor. 52 out of 693 reviews" "
Rating 2 - Terrible. 34 out of 693 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

JOHN, Houston

Stayed 1 night in Aug 2024

10/10 Excellent

JOHN

Stayed 1 night in Sep 2024

10/10 Excellent

Jorge

Stayed 1 night in Sep 2024

4/10 Poor

Virginia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Staff unfriendly, no breakfast, needs updating. probably will not stay here again, not worth price I paid.
Stayed 1 night in Sep 2024

6/10 Okay

Ingrid

Travelled with family
Liked: Cleanliness, property conditions & facilities
We know staff can be tired but the good attitude is an essential key for a business.
Stayed 2 nights in Sep 2024

10/10 Excellent

Hilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2024

8/10 Good

Amy

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is under construction. Room was nice, big, quit and comfy. Did have an electrical shortage and bathroom and outlets stopped working but was given another room immediately. Overall good stay!
Stayed 2 nights in Aug 2024

8/10 Good

Sinda

Stayed 1 night in Aug 2024

6/10 Okay

roy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Smile at least
Randy at the front desk has no personality and is RUDE!!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Yadira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds
Stayed 2 nights in Jul 2024

10/10 Excellent

Yadira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds!!
Stayed 1 night in Jul 2024

8/10 Good

Kathy L.

Business traveller
Liked: Amenities
I learned that longer stays receive a better rate. It was very good. The room was clean and very comfortable. The hotel is under renovation and most of the rooms do not have a desk or a table. I ended up buying a small, inexpensive folding table at a local Walmart.
Stayed 12 nights in Jul 2024

6/10 Okay

Casi

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Overall, the property met our basic needs - hot shower and beds. While I understand the property is currently being updated, there were several terrible odors which caught our attention - the 2nd floor hallway and the elevator both had 2 different pungent smells. Perhaps it was the carpet? Maybe replacement of the carpet is part of the update?
Stayed 1 night in Aug 2024

4/10 Poor

Johan

Disliked: Staff & service
The bed sheet was torn, and the bathroom countertop was dirty with soap, clearly not having been cleaned. The shower faucet alternated between very hot and very cold. The room I received looked nothing like the one in the booking photo, particularly in terms of the furniture. For $129 per night, I do not recommend this place.
Stayed 1 night in Jul 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent room. There was a smell and the ice machine didn't work but yes I would stay again. Perfect location for Gruene.
Stayed 1 night in Feb 2024

4/10 Poor

Jayson

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller bad, bathtub stained, staff a bit short(not rude, but not nice at all), very limited parking
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
2 star motel for 4 star price
Checked in relatively late in the evening and woke up dead-asleep clerk. Was given a first floor room initially, but as soon as we entered the room, my kid killed a roach on the counter. This was after we made our way down the hallway that had no baseboards put back on. The toilet was also leaking water all over the floor from the base. We were then moved the the 3rd floor. The rooms were clearly very newly “remodeled” but things like old, dingy face plates left behind and everything just seems so low quality.
Stayed 2 nights in Jul 2024

8/10 Good

Mary

Travelled with family
Liked: Staff & service, property conditions & facilities
Disappointed that there was no breakfast provided
Stayed 1 night in Jul 2024

8/10 Good

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, ease in checking in & checking out. Too bad no breakfast altho not a deal breaker. Would consider returning in future.
Stayed 1 night in Jul 2024

6/10 Okay

Don

Disliked: Staff & service
No continental breakfast made it unique
Stayed 1 night in Jul 2024

10/10 Excellent

Xzavier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Mary

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Edward

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 7 nights in May 2024

10/10 Excellent

Ralla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was wonderful. Randy at the desk evenings was great. He went above and beyond to see our stay was a great experience.
Stayed 14 nights in May 2024