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Regency Inn and Suites New London - Mystic

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Regency Inn and Suites New London - Mystic

Fridge, microwave, coffee/tea maker
Premium bedding, in-room safe, desk, blackout curtains
Water view
Combined shower/bathtub, free toiletries, hair dryer, towels
Suite, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout curtains

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • Room service
  • Gym
  • Laundry

Explore the area

Map
269 North Frontage Road, 380 Bayonet St (Back Entrance/GPS), New London, CT, 06320
  • United States Coast Guard Academy
    15 min walk
  • Connecticut College Arboretum
    2 min drive
  • Connecticut College
    2 min drive
  • New London, CT (GON-Groton - New London)
    12 min drive

Room options

Similar properties

Exterior

Ramada by Wyndham Groton/Mystic

Pool
Hot tub
Breakfast included
Pet-friendly
3.2 out of 5, (1004)
The price is CHF 78
for 1 room
includes taxes & fees
2 Jan - 3 Jan
Ramada by Wyndham Groton/Mystic

About this property

Regency Inn and Suites New London - Mystic

Hotel in New London with free breakfast and bars/lounges
An indoor pool, a restaurant and 2 bars/lounges are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a snack bar/deli and a 24-hour business centre are on-site.
Regency Inn and Suites New London - Mystic offers 136 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This New London hotel provides complimentary wired and wireless Internet access. 32-inch LED televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Regency Inn and Suites New London - Mystic, you'll be within walking distance of United States Coast Guard Academy. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at Shaking Crab, a seafood restaurant that serves seafood
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • 11 minutes by car from Mystic Aquarium and Institute for Exploration and 12 minutes from Mystic Seaport
Regency Inn and Suites New London - Mystic offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 2702 square feet (251 square metres) and includes a conference centre. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Regency Inn and Suites New London - Mystic. Self parking is free.

Smoking is allowed in designated areas at this New London hotel.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Shaking Crab – This seafood restaurant specialises in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Cascade Lounge – This bar only serves dinner. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cascade Lounge
  • Shaking Crab

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2,702 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Portable shower seat
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Regency Inn and Suites New London - Mystic.

Property is also known as

Clarion Inn New London
Clarion New London
Regency Suites London Mystic
Clarion Inn New London Mystic
Regency Inn and Suites New London - Mystic Hotel
Regency Inn and Suites New London - Mystic New London
Regency Inn and Suites New London - Mystic Hotel New London

Regency Inn and Suites New London - Mystic Reviews

Reviews

6.0
Rating 10 - Excellent. 176 out of 1001 reviews" "
Rating 8 - Good. 228 out of 1001 reviews" "
Rating 6 - Okay. 214 out of 1001 reviews" "
Rating 4 - Poor. 175 out of 1001 reviews" "
Rating 2 - Terrible. 208 out of 1001 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Alijah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing at all
Stayed 1 night in Sep 2024

4/10 Poor

Christopher J.

Travelled with partner
Not much they can do in the area that they’re in
Stayed 1 night in Sep 2024

10/10 Excellent

Kayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A serene and elegantly appointed hotel exuding a pleasant cleanliness.
Stayed 1 night in Sep 2024

10/10 Excellent

Luis

Stayed 1 night in Aug 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service
I love the family that runs the bar and restaurant there are the sweetest people that I've met from India so far! Seems like the owners are trying to spruce up the outside by repainting the entire building which is huge I am hoping that they'll reduce some of the landscaping as well.
Stayed 2 nights in Aug 2024

8/10 Good

Jason

Liked: Staff & service, amenities
I love the family that runs the bar and restaurant near the sweetest people that I've met from India so far!
Stayed 6 nights in Sep 2024

6/10 Okay

Frances

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Sep 2024

6/10 Okay

Jason

Liked: Cleanliness, staff & service
Well I think I've been here almost a month now because I'm looking for an apartment to rent and it's been comfortable and the staff has been nice and the restaurant staff is just an adorable sweet family!
Stayed 3 nights in Aug 2024

8/10 Good

iray

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like
Stayed 2 nights in Sep 2024

4/10 Poor

Frances

Travelled with group
Disliked: Amenities, property conditions & facilities
Property is run down and old. Needs a serious update.
Stayed 3 nights in Sep 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is not well maintained on outside. Sketchy vibe. Worn carpet. Front desk clerk barely understood English. Did not stay.
Stayed 1 night in Sep 2024

2/10 Terrible

Delores

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not what we were told or expected
Stayed 3 nights in Sep 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not what it was 25 years ago- but it’s clean and the owner maintains it very well I guess it has become a transient workers hotel and it is a great one- all set with fridge, stone and dishes It’s actually a bargain
Stayed 1 night in Sep 2024

6/10 Okay

David

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so great
Non existent room service.
Stayed 5 nights in Sep 2024

6/10 Okay

Dan

Disliked: Amenities, property conditions & facilities
The room floor was filthy the bathroom had broken fixtures ln the shower no shelf to put soap on. The door coming into the building was broken there was drug deals taking place in the parking lot. Lots of sketchy looking people around the property. I would not stay there again
Stayed 2 nights in Sep 2024

6/10 Okay

Jason

Their ad says "pet friendly" but they don't accept cats and I already booked four days with them and I had to get canceled!
Stayed 1 night in Sep 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Hard to judge because there was clearly construction going on, but when I pulled up I thought the building was abandoned until I drove around to the back (which was the front entrance).
Stayed 1 night in Aug 2024

2/10 Terrible

Michael

Stayed 1 night in Aug 2024

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Gary

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Although the property was in rough shape, the room was clean. Did not ask for a efficiency unit (which they squeezed into a regular room), with full size fridge, stove, etc. Pillows were half size square pillows, which I have never seen in a hotel, and only 4 (equivalent of 2 standard). When we ask for additional, they said housekeeping was closed. Next day when we ask for additional, we were told yes, they never arrived. Very unprofessional staff and VERY CASUAL appearance. Over-all, price probably fit the venue. I worked in this hotel 40 years ago, it has gone WAAAAYYYY down hill.
Stayed 2 nights in Aug 2024

8/10 Good

I, Natick

Liked: Cleanliness
LOCATION: The Clarion Inn is conveniently located near a ShopRite and a Staples, and two other hotels. It is also near New London Train Station & Ferry terminal. EXTERIOR: The exterior doors and painting could be much-improved. The doors are sometimes showing wear-and-tear of door latches, and do not have "Accessibility Buttons" which would help make accessing the doors easier for the elderly or those with "assistive transport devices" (wheelchairs & 2 wheeled electric scooters & bicycles). The parking lot could also be improved, by removing cracks in asphalt where grass grows through. INTERIORS & ROOMS: Aside from the broken guest laundry in the 600 wing, the interior hallways seem well-maintained. There was a leak of some sort near the ice machine by room 313, that seemed to leak into the carpet of the interior, which needs repair. Room I was in, was spacious, had infrared stove and a high-powered microwave (1580 Watt), and full-sized refrigerator-&-freezer, hair dryer and digital air conditioner, with "Dry" setting. SERVICE: There were service problems, encountered with many staff, except for one, who seemed to be of northern European descent. Politeness of front desk staff needs some improvement, and food services (who seemed mostly hispanic) did not seem knowledgeable about breakfast area resupply. English was a second language for many hotel staff, in August 2024, so be prepared to communicate in English, with hand gestures, to get your meaning across.
Stayed 7 nights in Aug 2024

8/10 Good

I, Natick

Liked: Cleanliness
LOCATION: The Clarion Inn is near a shopping center called the New London Mall, which has an urgent care clinic, a ShopRite grocery store, and a Guitar Center. It is also near a Staples, where one can do Amazon returns. The New London Train Station & Ferry station are also nearby, and Amtrak and CT Rail trains pick-up and drop-off at the train station. EXTERIOR: The parking lot could be improved, as there are a lot of cracks with grass growing through them. There are 2 entrances: one from N Frontage Road, and one on Bayonet Street. Doors into the building have some damaged locks, and can be improved by adding "Assistive Transport" buttons for wheelchair and electric bike-or-scooter access. The exterior of the buildings need to be better painted, especially on the North Frontage Road side. INTERIOR: The Clarion Inn is 3 wings, connected by the lobby and dining area. The 3 wings are not all at the same elevation, and there are no elevators, so if you have an assistive transport device (electric scooter or wheelchair), it is better to request a room in the 300 wing, which is on the ground floor, because that wing connects to the front desk and breakfast area by an interior ramp. The 100 wing is also possible, if you can make it up 3-or-4 steps. - It would be helpful if the front desk had a ramp it could place along those steps to the 100 wing. In August 2024, there was a pool, but no lifeguard, and a non-functioning laundry. Service personnel were poorly trained except 1
Stayed 3 nights in Aug 2024

2/10 Terrible

Ron

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Smoky smelling in a non-smoking room. Another person had to leave because they couldn’t handle it. I was forced to say because of a prior engagement or else I would’ve left. Everything was old. They did appear to be trying to paint the outside, but needed to work on the inside. People were OK. Won’t go back ever.
Stayed 1 night in Aug 2024

4/10 Poor

Walter

Disliked: Cleanliness, amenities, property conditions & facilities
The room had a mildew smell. Plus it was drity
Stayed 1 night in Aug 2024