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Bienville House

3.5 star property

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Photo gallery for Bienville House

Suite (French Quarter) | Frette Italian sheets, premium bedding, down duvets, in-room safe
Front of property
Breakfast area
Lobby
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • Laundry

Explore the area

Map
320 Decatur St, New Orleans, LA, 70130
  • Canal Street
    ‪4 min walk‬
  • Bourbon Street
    ‪5 min walk‬
  • Jackson Square
    ‪5 min walk‬
  • New Orleans, LA (NEW-Lakefront)
    ‪22 min drive‬

Room options

View all photos for Deluxe Double Room

Frette Italian sheets, premium bedding, down duvets, in-room safe

Deluxe Double Room

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Frette Italian sheets, premium bedding, down duvets, in-room safe

Standard Room, 1 King Bed

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Frette Italian sheets, premium bedding, down duvets, in-room safe

Deluxe Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Interior)

Suite (Interior) | Frette Italian sheets, premium bedding, down duvets, in-room safe

Suite (Interior)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Salon)

Superior Room, 1 King Bed (Salon) | Frette Italian sheets, premium bedding, down duvets, in-room safe

Superior Room, 1 King Bed (Salon)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (French Quarter)

Suite (French Quarter) | Frette Italian sheets, premium bedding, down duvets, in-room safe

Suite (French Quarter)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (SunDeck)

Frette Italian sheets, premium bedding, down duvets, in-room safe

Room, 2 Double Beds (SunDeck)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Balcony

Frette Italian sheets, premium bedding, down duvets, in-room safe

Superior Room, 1 King Bed, Balcony

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Bienville House

Historic New Orleans hotel in French Quarter with a fitness centre
This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, valet parking and a business centre.
Bienville House offers 83 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature Frette Italian sheets, down duvets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries.

This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the sightseeing around Bienville House. During your stay, you're just a quick walk from Canal Street. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 4-minute walk from Canal Street and 5 minutes on foot from Bourbon Street
  • Cats and dogs welcome for a fee
Bienville House offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. The business-friendly Bienville House also features multilingual staff, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available.

This New Orleans hotel is smoke free.

Bienville House has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts and Historic Hotels of America.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 49.83 per night; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per night, plus a one-time cleaning fee of USD 100.00 and a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 49.83 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25.00 per night plus a one-off USD 100.00 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 10 AM to 10 PM

Property is also known as

Bienville
Bienville House
Bienville House Hotel
Bienville House Hotel New Orleans
Bienville House New Orleans
Bienville Hotel New Orleans
Bienville New Orleans
Bienville House Hotel
Bienville House New Orleans
Bienville House Hotel New Orleans

Bienville House Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 756 out of 1088 reviews
Rating 8 - Good. 209 out of 1088 reviews
Rating 6 - Okay. 75 out of 1088 reviews
Rating 4 - Poor. 27 out of 1088 reviews
Rating 2 - Terrible. 21 out of 1088 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dan, canton

Lovely balcony
Stayed 3 nights in Nov 2024

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Jamie, SANTA MONICA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is close to the train tracks and the trains do start running in the early hours of the morning horns blaring. If you're on the Decatur Street side of the building it can be very loud.
Stayed 3 nights in Nov 2024

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Nov 2024

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!
Our stay was wounderful. The only thing that would make it better is if their black out curtains blacked out a little better. But nothing to make our stay to uncomfortable. For those wondering, yes the hotel is older but so are most original buildings in New Orleans. If you want an authentic stay then this place is perfect. Our king room was huge and the walk in shower was beautiful. The water gets hot! So be careful there. The parking is not on site but at a neighbor hotel that you can see from the street and it is secure parking. The valet parking is $44+ according to when you stay and what is happening in town. It has a restaurant and bar beside the lobby. This did not disturb our stay. The restraunts around are awsome. Everything is with in walking distance or you can take the trolly. The staff was great and very welcoming every time we left or entered they greated us. Would definitely stay again.
Stayed 3 nights in Nov 2024

8/10 Good

babette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit more worn than expected but the bathroom was refurbished and everything was clean and comfortable. I asked for a balcony and got a patio outside the room so be specific but it was very nice. The staff was very nice and helpful. It was quaint and enjoyable. I recommend.
Stayed 2 nights in Nov 2024

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was so friendly and cheerful. We got off the elevator and they were dancing and decorating the Christmas tree in the lobby. They seem to enjoy their job.
Stayed 2 nights in Nov 2024

4/10 Poor

Sophia

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendliness of Staff. Greeted us every time we came back from an outing and were helpful with directions and local eateries.
Stayed 5 nights in Nov 2024

10/10 Excellent

maria zaki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing historical building in walking distance to many tourist attractions
Stayed 3 nights in Aug 2024

10/10 Excellent

Domingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Shaun

Stayed 1 night in Oct 2024

10/10 Excellent

Betty

Travelled with family
Staff was fantastic. Hotel is beautiful!
Stayed 1 night in Nov 2024

10/10 Excellent

Jumoke Olu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property. The staff was excellent and very helpful. The only issue is the elevator. It works, but it makes some interesting noises. Other than that it was an awesome experience.
Stayed 2 nights in Nov 2024

10/10 Excellent

margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for us in the French Quarter, very nice. I would note to management you might want to get some bath mats. It felt like a safety hazard getting out of the shower. Great stay overall! Thanks!
Stayed 3 nights in Nov 2024

10/10 Excellent

Kathleen A

Travelled with family
Liked: Cleanliness
Loved our stay
Stayed 3 nights in Oct 2024

8/10 Good

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
The sweetest staff
Stayed 2 nights in Nov 2024

10/10 Excellent

carolyn, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and beautiful property
Stayed 1 night in Nov 2024

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good facilities in the room Although occasionally the showers were only warm other times nice and hot Lovely staff
Stayed 4 nights in Nov 2024

2/10 Terrible

mark

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in ac did not work, told them at 6pm it wasn’t working and they said they would send someone to fix it, went out to eat came in at 10 pm and still wasn’t working, called them asked to be moved, they said no they couldn’t but would send someone to fix it , waited until 12 pm no one showed up 84 degrees in room , no help at the desk , said because we booked 3rd party , we would have to contact hotel.com
Stayed 1 night in Nov 2024

8/10 Good

Jillian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely. There's always complimentary eater available, as well as cookies and lemonade from 3-5PM. The courtyard was lovely and rather peaceful, except when the riverboat plays its boarding tune, at which time the sound fills the space. Our room was comfortable and pretty quiet facing away from the river. Most of the staff was sweet, conversational, and accommodating, but there was one less than friendly attendant our last full day there. We'd told her that we slept in and therefore needed housekeeping to attend our room (because they hadn't by time we'd returned from an excursion) and she grilled us about have the privacy sign on the door and acted like it was a bother to contact them. They still hadn't cleaned the room when we came back the second time, so we had to ask the front desk for towels. Fortunately, there was a different more accommodating attendant. Their cleaning staff doesn't seem to keep track of which rooms to go back to and who is checking out, because they were also pretty aggressive trying to get in on our last day at about 10AM when the privacy sign WAS on the door and checkout wasn't until 12PM. Otherwise, we definitely liked the place.
Stayed 5 nights in Oct 2024

10/10 Excellent

Crawbabies

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first visit to BH and it’s a really beautiful property. It was clean, quiet & peacefully - just what I needed. The staff, especially Duane, was great and helpful. She made my stay pleasant and provided great NOLA hospitality. I will definitely return…soon!
Stayed 1 night in Nov 2024

4/10 Poor

Brittany

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I could not get clean towels for 3 days. Housekeeping never left any. I asked multiple house keeping staff and was denied. I eventually was given some hand towels but then was asked to give them back. We could not get full size towels, hand towels, wash cloths, or shower mat towel. There were two of us and in the rare occasion I was provided any I was met with attitude and provided ONE. Also if you enjoy warm water, make sure to turn it on and wait 30 min or cold water will be all you get (we were 3rd floor balcony room). And the noise at night from boat horns and trains was terrible.
Stayed 4 nights in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet jewel of a hotel conveniently nestled within walking distance of everything there is to see & visit around NOLA's French Quarter. Wonderfully historic and surprisingly affordable rooms make this hotel a trusted favorite!
Stayed 5 nights in Oct 2024