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Bienville House

3.5 star property

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Photo gallery for Bienville House

Suite (French Quarter) | Frette Italian sheets, premium bedding, down duvets, in-room safe
Front of property
Breakfast area
Front of property
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Room service
  • Laundry
  • Pet-friendly

Explore the area

Map
320 Decatur St, New Orleans, LA, 70130
  • Canal Street
    ‪4 min walk‬
  • Bourbon Street
    ‪5 min walk‬
  • Caesars New Orleans Casino
    ‪7 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Double Room

Frette Italian sheets, premium bedding, down duvets, in-room safe

Deluxe Double Room

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Frette Italian sheets, premium bedding, down duvets, in-room safe

Standard Room, 1 King Bed

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Frette Italian sheets, premium bedding, down duvets, in-room safe

Deluxe Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Interior)

Suite (Interior) | Frette Italian sheets, premium bedding, down duvets, in-room safe

Suite (Interior)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Salon)

Superior Room, 1 King Bed (Salon) | Frette Italian sheets, premium bedding, down duvets, in-room safe

Superior Room, 1 King Bed (Salon)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (French Quarter)

Suite (French Quarter) | Frette Italian sheets, premium bedding, down duvets, in-room safe

Suite (French Quarter)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (SunDeck)

Frette Italian sheets, premium bedding, down duvets, in-room safe

Room, 2 Double Beds (SunDeck)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Balcony

Frette Italian sheets, premium bedding, down duvets, in-room safe

Superior Room, 1 King Bed, Balcony

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Bourbon Orleans Hotel

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (3615)
The price is CHF 218
for 1 room
includes taxes & fees
3 Apr - 4 Apr
Bourbon Orleans Hotel

About this property

Bienville House

Historic hotel with fitness centre and 24-hour front desk
This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, valet parking and a business centre.
Bienville House offers 83 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature Frette Italian sheets, down duvets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries.

This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the sightseeing around Bienville House. During your stay, you're just a quick walk from Canal Street. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 4-minute walk from Canal Street and 5 minutes on foot from Bourbon Street
  • Cats and dogs welcome for a fee
Bienville House offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. The business-friendly Bienville House also features multilingual staff, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available.

This New Orleans hotel is smoke free.

Bienville House has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts and Historic Hotels of America.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 49.83 per night; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per night, plus a one-time cleaning fee of USD 100.00 and a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 49.83 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25.00 per night plus a one-off USD 100.00 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 10 AM to 10 PM

Property is also known as

Bienville
Bienville House
Bienville House Hotel
Bienville House Hotel New Orleans
Bienville House New Orleans
Bienville Hotel New Orleans
Bienville New Orleans
Bienville House Hotel
Bienville House New Orleans
Bienville House Hotel New Orleans

Bienville House Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 777 out of 1126 reviews
Rating 8 - Good. 221 out of 1126 reviews
Rating 6 - Okay. 80 out of 1126 reviews
Rating 4 - Poor. 26 out of 1126 reviews
Rating 2 - Terrible. 22 out of 1126 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not quite meeting our expectations
The best feature is the location, hallway between Jackson square and street. the staff was not as gracious and accommodating as we were hoping. I was disappointed by the limited bathroom amenities: shampoo, conditionner and soap was all that was available (no shower cap, no lotion, etc.) Also the bath towels had holes in them, the sheets were a bit rough dnd the bedroom carpet needed cleaning. The complimentary water was only there the first day, and the coffee (whether in the room or downstairs) had to be drunk in cardboard cups. Still the room was lovely, quiet, comfortable. The hotel is close to everything, including the streetcar that can take you almost anywhere. And no matter what New-Orleans never disappoints
Stayed 3 nights in Dec 2024

8/10 Good

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Only reason for 4 star on condition was due to elevator being down. They did have us use the staff elevator.
Stayed 3 nights in Dec 2024

8/10 Good

Valsin

Liked: Cleanliness, staff & service, room comfort
Nice but needs some care.
Nice property, but deferred maintenance is obvious. The rooms seemed upgraded, but common areas need upgrading.
Stayed 1 night in Dec 2024

6/10 Okay

ERIK

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

renee, Cantonment

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time and the place is wonderful!! Thank you!!!!
Stayed 1 night in Dec 2024

2/10 Terrible

Tori

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I would’ve rated it higher if the lock on our door worked. There was not a working lock, and the first person at the desk I spoke to said she would send maintenance to look at it. Maintenance never showed up, so we asked the new person at the desk, and she told us to barricade the door with a chair… my friend and I took shifts sleeping, but it was not a good experience. Beverly was very helpful and apologetic the next morning, but there hasn’t been a resolution.
Stayed 1 night in Dec 2024

10/10 Excellent

Lori

Travelled with group
Liked: Amenities, property conditions & facilities
Very friendly staff. Well located in the French Quarter with easy walk to popular areas.
Stayed 1 night in Dec 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that this hotel was so close to everything we wanted to do. If we needed to go back to our room for something, it wasn't a far walk at all. This hotel was very clean, and the staff was very pleasant.
Stayed 2 nights in Dec 2024

8/10 Good

Agnes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent, and the staff were so friendly. I slept on a sofa bed, which was fine. I appreciated having my own space, since it was 3 of us. The pool was not open - I don't think I would have used it, since it was cold outside.
Stayed 2 nights in Dec 2024

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double Charge for Vehicle Parking
I have a double charge on my charge card for my vehicle parking for one night. I was told it would take a few days to correct this. My charge for the room went through the system within minutes and I am told it would take a few days to correct a charge.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrew Saqib

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very quiet hotel that is tucked into a side street from the main busy Canal Street area. Minutes away from bars, cafes and restaurants.
Stayed 1 night in Dec 2024

6/10 Okay

Kenneth, Tucson

Stayed 1 night in Nov 2024

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff are very kind, attentive and helpful. The hotel is near everything in the French Quarter. There is also a fun Tiki restaurant downstairs that serves great food and drinks. Our stay was wonderful and we couldn’t have asked for more!
Stayed 6 nights in Dec 2024

10/10 Excellent

Sonali

Stayed 5 nights in Nov 2024

10/10 Excellent

Talitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in a lot of hotels in New Orleans and this may be my new favorite. Beautiful from the moment you walk in the door. There were a couple of mechanical issues, but that’s to be expected in an older building and they were handled quickly. Our room was large and comfortable. Very elegant. We were on the second floor overlooking the street, so I was afraid it would be too loud. Nope. Almost no street noise. Very modern bathroom, too. The staff remembered us from day to day and took care of us very well. I will absolutely stay here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ronica

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ready for check in before time, hospitality was great and within walking distance of everything around
Stayed 1 night in Dec 2024

10/10 Excellent

Kacie

Very clean and friendly staff
Stayed 1 night in Dec 2024

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Margaret, Baton Rouge

Stayed 1 night in Nov 2024

8/10 Good

Nilavra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s in French quarter and conveniently located. Beds are however extremely springy. The parking fees are bit on the high end.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Nov 2024

2/10 Terrible

Mathias

Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Loretta Maria

Travelled with group
Disliked: Amenities, property conditions & facilities
Property needs renovation and I had no heat at all. Service desk were ok. But I was disappointed when my friend fell and no staff assisted him Nor did they offer us a incident report. Actually they were annoyed with my guest for asking
Stayed 3 nights in Nov 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay. Staff were friendly and rooms were comfortable!
Stayed 2 nights in Nov 2024