8/10 Good
Joanne
Travelled with partner
3 Mar 2025
We love this hotel and have returned for vacations in New Orleans. Staff is outstanding. This time though, we had no hot water-I mean none for the first 2 days. Water pressure was also mediocre meaning we have to lean against the wall to get the water from the “rainwater” style shower head to get a real shower. But a cold shower. On the second day they moved us to another room and because it was still a problem, the building technician came and changed something with the water mechanism and we had hot showers.
Also reported on the first day, the ice machine was not working on the 5th floor. Reported it 3 times. Never repaired.
This is the height of Mardi Gras season so I understand problems arise. The staff is always trying to help but I think this was just a bigger problem. Will I return? Yes.
Joanne
Stayed 4 nights in Feb 2025