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InTown Suites Extended Stay New Orleans - Metairie

2.0 star property

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Photo gallery for InTown Suites Extended Stay New Orleans - Metairie

Exterior detail
Desk, WiFi, bed sheets
Combined shower/bathtub, hydromassage showerhead, towels, soap
Desk, WiFi, bed sheets
Fridge, microwave, stovetop, freezer

Reviews

4.8 out of 10

Popular amenities

  • Kitchen
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

Map
4409 Hearst Street, Metairie, LA, 70001
  • Clearview Mall
    ‪3 min drive‬
  • Metairie Business District
    ‪3 min drive‬
  • Tulane University
    ‪13 min drive‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪11 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Accessible

Desk, WiFi, bed sheets

Premium Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Desk, WiFi, bed sheets

Traditional Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 Queen Bed, Non Smoking

Desk, WiFi, bed sheets

Traditional Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 2 Double Beds, Accessible

Desk, WiFi, bed sheets

Traditional Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds

Premium Room, 2 Double Beds | Desk, WiFi, bed sheets

Premium Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 Queen Bed

Desk, WiFi, bed sheets

Premium Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Desk, WiFi, bed sheets

Traditional Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Desk, WiFi, bed sheets

Premium Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

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The price is CHF 65
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About this property

InTown Suites Extended Stay New Orleans - Metairie

Hotel in Metairie with free parking
Along with laundry facilities, this smoke-free hotel has free self-parking and a vending machine. Weekly housekeeping is available.
InTown Suites Extended Stay New Orleans - Metairie offers 132 accommodations with air conditioning. This accommodation offers separate sitting areas. 49-inch flat-screen televisions come with satellite channels. Kitchens offer fridges, stovetops and microwaves. Bathrooms include a combined bath/shower unit with a rainfall showerhead and a hydromassage showerhead.

This Metairie hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a weekly basis.

During your stay at InTown Suites Extended Stay New Orleans - Metairie, you'll be within walking distance of Tulane Lakeside Hospital for Women and Children. You'll find features such as free self-parking and laundry facilities.
  • Free self-parking
  • WiFi for a fee
  • Amenities include laundry facilities and a vending machine
  • 10 minutes by car from Caesars Superdome and 11 minutes from Canal Street
InTown Suites Extended Stay New Orleans - Metairie offers its guests a vending machine and laundry facilities. The front desk is open around the clock. Self parking is free.

This Metairie hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 2 per night)
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with satellite channels

Food and drink

  • Freezer
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: 7:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open Monday - Saturday (11:00 AM - 7:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 2 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property's front desk is open during the following times:
  • Monday - Saturday: 11:00 AM - 7:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Property is also known as

Sun Suites
InTown Suites Hotel Metairie
Sun Suites Hotel Metairie
Sun Suites Metairie
Sun Hotel Metairie
Sun Suites Metairie/New Orleans West Hotel Metairie
Sun Suites Metairie Hotel
InTown Suites Metairie
Sun Suites Of Metairie
InTown Suites Metairie Hotel
InTown Suites
InTown Suites Metairie
InTown Suites Extended Stay New Orleans Metairie
InTown Suites Extended Stay New Orleans - Metairie Hotel
InTown Suites Extended Stay New Orleans - Metairie Metairie

InTown Suites Extended Stay New Orleans - Metairie Reviews

Reviews

4.8
Rating 10 - Excellent. 88 out of 1003 reviews
Rating 8 - Good. 163 out of 1003 reviews
Rating 6 - Okay. 192 out of 1003 reviews
Rating 4 - Poor. 178 out of 1003 reviews
Rating 2 - Terrible. 382 out of 1003 reviews

5.2/10

Cleanliness

5.6/10

Staff & service

3.4/10

Amenities

4.8/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Gracie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was very nice. Other than that, floor was dirty, I had to use my own fumigations. I killed over 25 roaches in my room. Some roaches fell from the ceiling. Had to always check my surroundings when entering the room. Slept with the lights on. Made sure all items stayed in luggage or in bags. Never again. Believe me when I say there are roaches. I took. the other comments for granted. I figured how bad could it be. Trust me it’s bad. Expedia, you need to take them off your list. Makes you look bad Photos are not what they really seem to be, all fake
Stayed 8 nights in Feb 2025

8/10 Good

Dumari

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 25 nights in Jan 2025

6/10 Okay

Renee

Business traveller
Disliked: Cleanliness, property conditions & facilities

Last resort hotel

Ok for not having any where else to stay while i worked SBLIX. Room was not clean, pillow smelled used,smelled old when ac came on. This hotel was more set up for apartment living not short time stays. They gave you 1 set of towles and toilet paper after that you have provide it.
Stayed 9 nights in Feb 2025

2/10 Terrible

Lior

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY AWAY STAY AWAY STAY AWAY! They rip off. I booked 7 nights with them they took my money and canceled the entire reservation. They are going to be sued!!!! On the check in day the property called at 6:15 PM to see if I'm still coming. I replied yes and informed the lady over the phone that I'm 2 hrs away and should be there around 9:00 pm. The girl and the manager told me that check in is until 7:00 pm. Since their check in hours are not standard I would exoect them and expedia to make a note that check in hours are limited and not like other properties. I asked them to wait for me or help me to check in over the phone but they refused and hang up on me. They didn't make any considerations to wait for me or check me in over the phone. If they have certain hours that they check in and don't have late or over the phone check in that is a rip off and misleading. They left me without a room to stay so I had to book a room in Baton Rouge LA that messed up my work schedules on the next day. On the next day I showed up at the property to check in for the rest of the reservation (remember ? I booked 7 nights) and the girl over the counter told me for the first time that they cancelled the entire reservation. They didn't tell me that on the previous night when they called me. This is bad customer service, rip off and misleading the customer. STAY AWAY STAY AWAY STAY AWAY!
Stayed 7 nights in Feb 2025

10/10 Excellent

Krystle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

8/10 Good

Christina

Stayed 14 nights in Aug 2024

2/10 Terrible

Gary

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE WORST PLACE I HAVE EVER LODGED DEAD ANIMALS IN ROOM ALONG WITH POUND OF SOOT ON FLOOR UNDER MATTED RUG ROOM KEY EXPIRES LEAVE YOU LOCKED OUT ROOM W/ NO STAFF ATTENDANT ON SITE OFFICE CLOSES 7PM. NEVER HEARD OF FROM BUSINESS SUPPOSED TO OPERATE 24/7 HAD TO GO & GET A ROOM FROM DIFFERENT HOTEL OVERNIGHT BECAUSE NO ONE ANSWERS EMERGENCY # GIVEN BY HOTEL & REFUSE TO REIMBURSE AFTER INCONVENIENT FACILITY BREAKDOWN & MANY MORE UNACCEPTABLE DISHEVELED AREAS OF THE PROPERTY WORST PLACE I HAVE EVER LODGED AND AM NEVER GOING BACK
Stayed 26 nights in Jun 2024

4/10 Poor

Anbalagan

Travelled with partner
Disliked: Amenities, property conditions & facilities
The staff stated that they would only give one set of towels for the entire duration of the stay. I stayed for seven days. Hence, I had to wash the towels by myself, and what made it worse was that the washing machine was broken. I had to find a laundromat that was close to me to wash the towel's towel. If the toilet paper ran out, I had to buy it myself. The management office is open from 11 a.m. to 5 p.m. only. Even if you call the number, no one picks it up. When I went to the office during their office hours, the staff member behind the counter saw me coming, and she continued her conversation on her personal phone without acknowledging me. She went into another room and continued the conversation with whomever she was having the conversation with. I waited more than 5 minutes to get her attention to my request. They should be trained there and have a sense of good customer service. Overall, I was not satisfied with their service. However, one staff member who was courteous was the person who worked on Friday, 6/7/2024. She was respectful and went out of her way to even get me an iron box. I wish I knew her name.
Stayed 7 nights in Jun 2024

10/10 Excellent

Elton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2024

10/10 Excellent

Renee

Stayed 7 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 7 nights in Apr 2024

8/10 Good

Gayle

Stayed 13 nights in Feb 2024

6/10 Okay

David

Disliked: Staff & service
Bed and bathroom are very clean. Rooms are a bit beaten. Staff is very nice. Otherwise a comfortable stay.
Stayed 14 nights in Jan 2024

2/10 Terrible

Jeff

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above
Stayed 7 nights in Feb 2024

2/10 Terrible

Oleg, Largo

Disliked: Cleanliness, property conditions & facilities
Filthy. Dirty. Unsanitary.
Stayed 10 nights in Nov 2023

6/10 Okay

Miguel

Business traveller, Travelled with group
Disliked: Cleanliness
Good hotel. Huge fridge. But Stayed 15 days and on average we killed 8 roaches a day.
Stayed 16 nights in Oct 2023

6/10 Okay

Jorge

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
When I first got there the room I had reserved was unavailable so of course the only rooms were the more expensive "premium" rooms. The room had red splatter on the wall looked like some type of juice or Kool aid and a gash in the drywall and door handle for the bathroom was falling off. They had maintenance come tighten the handle and smear plaster on the wall. By the first night the big problem became apparent since every time the light was turned on you could see the roaches scatter. We were told housekeeping would be by on Thursday and the 7 days we were there they never showed up.
Stayed 7 nights in Oct 2023

2/10 Terrible

Ana

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT stay at this property location. I’m originally from Fresno, Ca. I never thought there would be anywhere else worse than some of the conditions I’ve experienced Westside Fresno. I am not one to complain, I hated every day I was booked. Dealt with my decision & that I paid for everything already at a cheap rate. I got what I paid for!!! So, I am going to put this out to save anyone else from making the same mistake!
Stayed 10 nights in Sep 2023

2/10 Terrible

Rob

Stayed 7 nights in Jul 2023

2/10 Terrible

terry

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked 2 rooms at this location for 2 weeks, I received a call from the hotel about an hour before check in for them to tell me the rooms were no longer availible. I booked the rooms a week in advance but still had to find a new hotel. I was also charged a night a piece for each room even though I was told I wouldnt be charged at all. I have reached ou to the hotel multiple times to get everything straight but the employees put me on hold and never pick the phone back up. I will be reporting this to the BBB.
Stayed 12 nights in Jul 2023

2/10 Terrible

Micheal

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waisted my time
Stayed 7 nights in May 2023

2/10 Terrible

Letiscia

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The best part was the staff. Very friendly, professional and inviting. However there was insect/bug issues which I ABSOLUTELY CANNOT do!
Stayed 7 nights in Apr 2023

2/10 Terrible

Hailey

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
called 2 hours before our reservation to tell us it was cancelled due to over booking. was suppose to find us a replacement but was never called back. terrible staff and terrible experience
Stayed 7 nights in Mar 2023

2/10 Terrible

Sierra

Stayed 7 nights in Feb 2023

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was advertised as extended stay, but there was NO utensil pots or pans no silverware or glasses plus ROACHES
Stayed 11 nights in Feb 2023