2/10 Terrible
Marita
Travelled with family and small children
29 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible customer service skills from the staff , older lady with short hair has very poor customer skills , how she talks to guests is unacceptable, she basically got upset because I asked her if we could enjoy the breakfast till 10 am , she was trying to shut it down minutes sooner , told me I ain’t goin to tell her how to do her job , and that all she cared is about her timing , my husband also had an issue with her he was being polite walking around her mopping area and he said I will walk around it so he don’t step in the wet areas she replied “ you already did Sir” so rude and her behavior is unacceptable, when I told her I will complaint about her she replied I don’t care you can call whoever you want ? This in California would be unacceptable, no matter how bad you hate your job you don’t treat customers like that . Front desk lady with long curl hair and glasses a was also on the phone with her ear piece all the time , you can hear her personal conversation the whole time you are there dealing with her customer service poor skills as well . She told me not to take food to the room which I completely understand but didn’t read the sign to be honest , she said the sign is right there in case you need to read it again , ? What kind of smart ass kind of response is that ?
And the room , smells horrible like pee , old musk carpet and old cigarettes , a total disappointment I wish I would of never stayed here , it was an embarrassment to my cousin whom was visiting
Marita
Stayed 2 nights in Dec 2024
