It was very, very distressing, we were leaving to catch an international flight and we almost missed the flight because the elevator simply broke down with my husband, my in-laws and my brother-in-law, and THERE WAS NOBODY TO HELP ANYONE IN THE LOBBY, NOBODY SAW IT, I DIDN'T KNOW WHAT TO DO, then a random employee appeared, all lost, poor thing, and tried to help us, it was horrible.