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Candlewood Suites New York City-Times Square, an IHG Hotel

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Candlewood Suites New York City-Times Square, an IHG Hotel

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi
City view
In-room safe, desk, iron/ironing board, free WiFi
Full-sized fridge, microwave, stovetop, dishwasher
City view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Parking available
  • Pet-friendly
  • Gym
  • Laundry
  • Air conditioning

Explore the area

Map
339 W 39th Street, New York, NY, 10018
  • Times Square
    ‪7 min walk‬
  • Broadway
    ‪8 min walk‬
  • Jacob K. Javits Convention Center
    ‪8 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪56 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom

  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower) | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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Exterior

Pod Times Square

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4.5 out of 5, Wonderful, (4231)
The price is CHF 107
for 1 room
includes taxes & fees
13 Feb - 14 Feb
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About this property

Candlewood Suites New York City-Times Square, an IHG Hotel

Hotel with a fitness centre, a quick walk to Times Square
This smoke-free hotel features a fitness centre, valet parking and a business centre. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Housekeeping is available on request.
Candlewood Suites New York City-Times Square, an IHG Hotel offers 188 accommodations with DVD players and a safe. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites New York City-Times Square, an IHG Hotel. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a gym and a business centre are available.
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Times Square and Broadway
  • Pets welcome for a fee
A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites New York City-Times Square, an IHG Hotel. For a fee, parking is available.

This New York hotel is smoke free.

Room service is available.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 75 per day)

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Weight limit: 80 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 480 out of 1024 reviews" "
Rating 8 - Good. 310 out of 1024 reviews" "
Rating 6 - Okay. 124 out of 1024 reviews" "
Rating 4 - Poor. 54 out of 1024 reviews" "
Rating 2 - Terrible. 56 out of 1024 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great one night stay, room was nice, no complaints.
Stayed 1 night in Oct 2024

10/10 Excellent

Greta

Stayed 3 nights in Oct 2024

8/10 Good

Jaime, Dorchester

Liked: Cleanliness, property conditions & facilities
Location. The kitchen wasn’t working, couldn’t cooked while my stayed.
Stayed 5 nights in Oct 2024

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Fast check in.
Stayed 3 nights in Oct 2024

6/10 Okay

curtis

Travelled with partner
Liked: Cleanliness, amenities
Just a few things needed to be fixed and cleaned before someone comes in, microwave had food in it and the coffee maker still had old grounds in it, bathroom faucet lose
Stayed 7 nights in Oct 2024

10/10 Excellent

aixel sinai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, close to time square and broadway shows, but quite possibly the worst shower curtails I have ever found but this was literally the only issue we had with this property…
Stayed 5 nights in Oct 2024

10/10 Excellent

Paul

Stayed 5 nights in Oct 2024

8/10 Good

Arturo J

Liked: Property conditions & facilities, room comfort
This hotel is more like your renting a room in a excellent location. The pros is that the room had well equiped kichenet, the bed was confortable, AC and heater worked. The room had a nice city view of the Edge, and the Empire Bulding. The Cons pillows could be better, no house keeping if your staying for 4 days. The room keys wouldn't work properly. I had to to front desk 4 times, to have the re progamed, sometimes other guest would live trash and empty boxes in front of the elevator for a whole day, The next day the trash still be there. At least my wife was happy with the good cofee, they had prepared in the morning. They could do better with the key and maintainance problems.
Stayed 5 nights in Oct 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Terrible internet and needing TLC
This used to be my go-to hotel for long stays in NYC but it has really gone down hill in the last year. The internet was truly terrible and continually cut out and I couldn't get any work done. The staff is great but the place needs some TLC.
Stayed 6 nights in Oct 2024

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to subway and Times Square. Microwave refrigerator great to have
Stayed 3 nights in Oct 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, and the room was perfect, clean, the staff was great and it was like home away from home.
Stayed 4 nights in Oct 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Scott

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked out good for us to stay before a cruise.
Stayed 1 night in Oct 2024

6/10 Okay

Terri

Liked: Staff & service
Carpet in the room was stained and appeared dirty. Area around seemed relatively safe, but smelly in areas. No real creamer, no bfast, room not worth what I paid
Stayed 2 nights in Oct 2024

4/10 Poor

Mena

Disliked: Staff & service, property conditions & facilities
I chose this hotel as it was close to Times Square and had valet parking as I didn't want to worry about parking in New York City. When we first arrived, the valet parking already had a car in the designated area. My daughter went into the hotel to tell them that we arrived and that we were parked down the street. The lady at the front desk told her to put the provided parking tag on our dashboard and they'll go get my car shortly and in meantime we can go and bring our luggage inside. This is why it was very upsetting to find I received a parking ticket once I retrieved my car after our stay. When I advised Kenny (Assistant General Manager) about the ticket & asked for a reimbursement as we only left our vehicle on the road due to their instructions, he advised he would investigate it & get back to me “shortly”. This was on September 4th. After a few attempts to reach out to him for an update, he never responded. I reached out to IHG head office & unfortunately they are not able to help as each hotel is individually owned/managed. After numerous attempts for IHG to reach out to Candlewood to help have this resolved, I finally got an email from Kenny on October 1st (almost 1 month!) advising they would not reimburse me for the ticket. They didn't take any accountability for the fact that I only left my car unattended due to their instructions. Other issues at hotel: only 1 elevator working causing long wait times; dead cockroaches in basement; phone not work; wifi slow.
Stayed 3 nights in Aug 2024

4/10 Poor

Julius

Stayed 1 night in Oct 2024

10/10 Excellent

Pragyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

leslie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

Patricia

Stayed 2 nights in Oct 2024

6/10 Okay

Marv

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms are misleading there are no couches 😂 Rooms are a bit dusty, if you have sinus issues….. don’t book this hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

John Meirion, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice suite Could make own breakfast and lunch Comfy
Stayed 4 nights in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend.
Front staff was pleasant and helpful. No ice machine in the entire hotel, so staff went out to get ice. The heating and cooling unit was nonfunctioning. Mattress on the pull out sofa was completely stained and gross. Both TVs were almost impossible to watch because of static, Room phone to call front desk didn’t even have buttons to press, so it was nonfunctioning. We walked to the closest CVS to buy Lysol wipes to clean the room and slept on top of the covers with our own blankets from home. If the hotel even had ice we couldn’t get it because our ice bucket completely cracked at the bottom.
Stayed 2 nights in Oct 2024

8/10 Good

Sharatina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay
This place is great for your last minute. Good bank for your money. Wyndham hotel cancel my reservation because my card was canceled. I forgot to update it. We had not arrived to New York. At Tampa Airport i called this hotel , i had kitchenette, bed was comfortable. Must stay
Stayed 4 nights in Oct 2024