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citizenM New York Times Square

4.0 star property

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Bar (on property)
Exterior
Bar (on property)
Bar (on property)
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
218 West 50th Street, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪3 min walk‬
  • Rockefeller Center
    ‪9 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪56 min drive‬

Room options

View all photos for King Room

King Room | View from room

King Room

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Room - City View

King Room - City View | Premium bedding, pillow-top beds, in-room safe, desk

King Room - City View

  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM New York Times Square

Hotel with a 24-hour fitness centre, steps from Broadway
This hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at citizenM New York Times Square. During your stay, you're just a quick walk from Broadway. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy vegetarian cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a business centre and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Broadway and 3 minutes on foot from Times Square
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM - open 24/7 – This restaurant specialises in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM – On-site bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Hand-held showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1043 out of 1426 reviews
Rating 8 - Good. 269 out of 1426 reviews
Rating 6 - Okay. 64 out of 1426 reviews
Rating 4 - Poor. 33 out of 1426 reviews
Rating 2 - Terrible. 17 out of 1426 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Stephanie

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was our first time staying at this hotel and my husband and I loved it. Next time we return to NY we will definitely stay at this hotel… I only had a small issue regarding cleanliness but they resolved it quickly.
Stayed 3 nights in Dec 2024

4/10 Poor

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were extremely small. We didnt have enough space for anything. We had to look out of the window by sitting on the bed doggy style. No space for our luggage etc!
Stayed 4 nights in Nov 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Like it
Stayed 3 nights in Dec 2024

2/10 Terrible

Felipe

Disliked: Staff & service, property conditions & facilities
Terrible hotel
Stayed 4 nights in Dec 2024

10/10 Excellent

Carmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great.
Stayed 3 nights in Dec 2024

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really sweet. Tv in room did not work and the shower temp wasn’t high enough. Also, blinds were broken.
Stayed 4 nights in Dec 2024

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
We love it
Stayed 2 nights in Dec 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was small but we didn’t spend much time there. Located close to everything we wanted to see/do. Staff was exceptional!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Samantha

Stayed 3 nights in Nov 2024

10/10 Excellent

bobby

Liked: Cleanliness, staff & service, property conditions & facilities
It was great to be around all of UV places in Times Square shops, restaurants.It was perfect
Stayed 3 nights in Nov 2024

8/10 Good

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience but rooms lack some basic amenities like cutlery / crockery and a microwave
Stayed 5 nights in Dec 2024

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, clean and friendly staff. Location is a bit noisy at night with cars honking
Stayed 4 nights in Dec 2024

8/10 Good

Darlene Gay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Citizen M was for 8 nights. We enjoyed the comfortable bed and hotel overall. The room was VERY small. Our King bed was pushed up against a window so it required me to climb over my friend if I needed to use the restroom in the middle of the night- no entry to the bed from both sides... something to be aware of! We were so busy exploring NYC so the trip wasn't about spending much time in our room, anyways.
Stayed 8 nights in Nov 2024

4/10 Poor

Jennifer Anne

Disliked: Property conditions & facilities
The amenities offered were very limited. No water or coffee in the room and no room service option to have anything brought to the room. Our second night, someone set off the fire alarm and even after it was reset? It kept going off, waking us multiple times.
Stayed 3 nights in Dec 2024

10/10 Excellent

TARIQ

Stayed 1 night in Nov 2024

8/10 Good

Dorota, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful art, unique design, great location. Little small for our week long stay. We’d appreciate a little couch to seat on while watching tv and at least a hot water kettle or little coffee machine.
Stayed 7 nights in Nov 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Valderez

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great vibe. Modern and practical. Everything in the room is controlled from an IPad. I enjoy that but can see how someone wouldn’t love it. Restaurant offer isn’t great. Ordered a pizza to go and the split it in 8 containers, one per slice . That ruined the whole pizza experience!
Stayed 2 nights in Dec 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Great walking distance to everything NYC has to offer
Stayed 5 nights in Nov 2024

10/10 Excellent

Marie-Eve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Claudia Montes De

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Nov 2024

8/10 Good

Ciara

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I just wish they had complimentary breakfast for the price we paid for the room. Also are all nyc hotel rooms that small?
Stayed 3 nights in Nov 2024

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely returning to stay at CitizenM hotel
Stayed 3 nights in Nov 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel!
Stayed 3 nights in Nov 2024

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient use of space in the room!
Stayed 1 night in Nov 2024